1458 results found

1. Integrate with GOOGLE LEADS!!!

   Integrate weave with Google leads to be able to track the calls, identify the patients who calls so we could have accurate conversion rates. It is not helpful at all to have you as a phone provider and use another service for tracking these call to be able to get these stats. That needs to be ASAP.

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2. Please provide administrative access to view all instant messages between users

   Please provide administrative access to view all instant messages between users. Maybe a default "blind copy" on every instant message sent...? Or access to search all instant messages sent/received by a specific user.

   3 votes

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3. Offices would like to send out review requests on a schedule instead of after appointments

   Office is wanting to be able to send out mass texts of review request at a specific time each day instead of after appointments. Let them know we do not currently have this feature and offered to submit feedback.

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4. Admin Role & Photo Sharing Requests for Team Chat in CSM

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No

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5. Admin Roles and Media Sharing in Team Chat: CSM Dept Requests Improvements

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Scott *What is the office Phone Number? * 8889998888 *Location ID of request * test123

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester… more

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6. Admin Rights and Image Sharing in Team Chat Requested by CSM

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Scott *What is the office Phone Number? * 8889998888 *Location ID of request * test123

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester… more

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7. Email Marketing Suggestion

   1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.

   2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.

   5 votes

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   Request Received  ·  sean.foster responded

   
   

8. BILLING/Statements

   Billing/statements: Having the ability to do monthly billing through Weave where the ledger of patients accounts link with the billing system through Weave. There would have to be an option to opt patients in and out of if they want to receive statements via online/email or text. So that we do not have to keep track of the patients that do not want that through a dictionary basically of each patient. With Dentrix currently, in the family file they have a drop down box to choose if they want email or mailed statement but that was through quick bill and we no longer have that.

   Billing/statements: Having the ability to do monthly billing through Weave where the ledger of patients accounts link with the billing system through Weave. There would have to be an option to opt patients in and out of if they want to receive statements via online/email or text. So that we do not have to keep track of the patients that do not want that through a dictionary basically of each patient. With Dentrix currently, in the family file they have a drop down box to choose if they want email or mailed statement but that was through quick bill and… more

   3 votes

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9. Customize Email Reminders: Add Logo & Edit Feature Requested by Onboarding Dept.

   *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Stephanie Cottrell *What is the office Phone Number? * <tel:303-424-5282|303-424-5282> *Location ID of request * 0d1fd9cd-3e00-4862-ab4c-e97c6337d690

   *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name… more

   2 votes

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10. Feature Request: Office Customization for Email Auto Reminders and Logo Inclusion in Messaging

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Stephanie Cottrell *What is the office Phone Number? * <tel:303-424-5282|303-424-5282> *Location ID of request * 0d1fd9cd-3e00-4862-ab4c-e97c6337d690

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name… more

    2 votes

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11. Forms Customization

    With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.

    7 votes

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    Request Received  ·  0 comments  ·  Forms  ·  Delete…  ·  Admin →
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12. Product Feedback: Add PDF Attachment Capability to Mobile Faxing

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes

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13. "Support Department Requests Mobile App Fax Feature to Include PDF Attachments"

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes

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14. Categorizing Automated E-mails

    Currently, I receive an e-mail anytime a payment is ran through Weave. I tried to unsubscribe to these, but if I do, then I don't get notified about any of my voicemails.
    The "payment received" e-mails are honestly clogging up my work e-mail, and making it hard for me to get other work done, but I really do need to be notified if I get a voicemail message. So it would be fantastic if there's a way to "turn off" the automated "payment received!" e-mails without turning off e-mails from Weave altogether.

    1 vote

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15. Mobile App include Office User Name Phone Records

    When a user answers or places a call through the mobile app, it would be great of their name showed up in the call records. As of now, it will show up as an "unknown" user which means we have to spend extra time to upkeep a separate call log to keep track of this.

    1 vote

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16. Need the list of Insurances added to the Insurance verification system

    I added this list to the link you gave me in this email but just in case I want the following Insurance plans added to the Insurance verification system.

    DentaQuest (Amerigroup)

    Post Office Box 2906

    Milwaukee, WI 53201-2906

    Payor ID – CX014

    PHONE # 888-636-9557

    SkyGen USA (Scion) Caresource

    Post Office 803

    Dayton, OH 45401

    Payor ID – GACS1

    Phone # 855-202-1058

    DXC Technology (GHP- GA Medicaid)

    Post Office Box 105208

    Tucker, GA 30085

    Payor ID – 77034

    Phone # -770-325-9600

    Envolve Wellcare Dental Medicare/Medicaid Claims

    Post Office 23768

    Tampa, FL 33623-3768

    Payor ID- 46278

    Phone # 844-464-5632

    Please let me know what the process is like and also want to discuss other issues in the Insurance verification system. I made a call this morning but someone is supposed to be contacting me.

    Best Regards,

    Don Brackett, Office Manager

    I added this list to the link you gave me in this email but just in case I want the following Insurance plans added to the Insurance verification system.

    DentaQuest (Amerigroup)

    Post Office Box 2906

    Milwaukee, WI 53201-2906

    Payor ID – CX014

    PHONE # 888-636-9557

    SkyGen USA (Scion) Caresource

    Post Office 803

    Dayton, OH 45401

    Payor ID – GACS1

    Phone # 855-202-1058

    DXC Technology (GHP- GA Medicaid)

    Post Office Box 105208

    Tucker, GA 30085

    Payor ID – 77034

    Phone # -770-325-9600

    Envolve Wellcare Dental Medicare/Medicaid Claims

    Post Office 23768

    Tampa, FL 33623-3768

    Payor ID- 46278

    Phone # 844-464-5632

    Please let… more

    1 vote

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17. Feature Request: Timed Patient Review Requests in Mobile App

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Reviews *What pain points/suggestions does the office have? * I would love a feature in the “Reviews” section that would allow me to pick which patients we send reviews to, and at what specific time (7pm each night) *What would solve their pain points/suggestions? * n/a *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * drcapouch@lumen.vision *Name of office requester * Dr. Capouch *What is the office Phone Number? * n/a *Location ID of request * Lumen Vision

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Reviews *What pain points/suggestions does the office have? * I would love a feature in the “Reviews” section that would allow me to pick which patients we send reviews to, and at what specific time (7pm each night) *What would solve their pain points/suggestions? * n/a *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use?… more

    2 votes

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18. Private Reviews Need Reply Options

    As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.

    2 votes

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19. Recall Integration for ModMed PM

    Please integrate with ModMed PM for automatic recalls.

    2 votes

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20. Payment Request Cancellation

    It would be helpful if we could cancel a payment request through the desktop app.

    2 votes

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