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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Fax sorted by fax dialed, not incoming fax number

    Since weave doesn't sort anything by department (yet another idea), we have 15 fax lines coming into one practice. Incoming faxes are listed by "incoming fax number". That doesn't help identify what department/fax number was receiving the fax. We get over 100 faxes per day. It would be nice to identify what department was supposed to receive it - either by listing the fax number, it was sent to, or allowing user to change the "name" of the fax number.

    5 votes
    0 comments  ·  Fax  ·  Admin →
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  2. Email should be integrated the same way messaging is.

    When you send an email from the desktop app it pulls into your outlook or whatever email you use, I can see that would have advantages but almost all the other platforms I have used keep it contained in their platform. Since in is not self contained, there is no note in the patient history showing an email was sent, or what the contents were.

    4 votes
    0 comments  ·  Email  ·  Admin →
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  3. Patient MRN #'s should sync with our system

    In the payments section, the patients and patient record number should sync. It's ridiculous that this can't happen. I understand that Weave doesn't "integrate" with our software but if you are going to keep customers other than dental customers, then your programmers need to figure out a way to make this happen.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  4. Optimizing Patient Workflow: Form Writeback & PDF Creation

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Writeback/.PDF creation

    What pain points/suggestions does the office have?
    Product Marketing/Use Case Suggestion:
    Forms used for doctor facing notes/prep/post appointment(s) with patients. > Create packets for standardized workflow > Pull select fields from authorized form(s) & packets to create .pdf treatment plan.
    Other notes to be written back to pms as needed/relevant.

    1 vote
    0 comments  ·  Admin →
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  5. Allow marking as "Paid/Completed/Posted" after entered into PM System.

    We have duplicate payments logged into patient accounts due to many people checking payments screen, posting, then someone else sees it there and posts again. It would be nice to just have the ability to "Mark Completed" like Texts feature has. That is at least SOMETHING to denote payment has been processed already.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  6. "Streamline Template Creation Across Locations for Messaging Feature"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Templates

    What pain points/suggestions does the office have?
    This office group would like to be able to create new text message templates without having to get to it from a patient message thread. They would like another, more direct, way to get to the message templates since they use the same ones across all their locations.

    All Location IDs
    Parent: b37c831c-c65a-4f3b-af2b-7291ea4ef25d
    Stamford: f6626735-5128-4843-8ddd-a23a0764794d
    Derby: 10b6e78a-ba16-4ac1-9ad3-66ff0a944c99
    Danbury: 734e842c-1d1d-4400-b8fa-14cd138247f2
    Norwalk: fcc8563c-4a98-401b-80c4-b29f13026e6a

    2 votes
    0 comments  ·  Admin →
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  7. Improving Security: Limit Logins to 1-2 Devices per User for User Functionality

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Logins

    What pain points/suggestions does the office have?
    Actually, it's a pain point from Weave Security perspective.
    There are a good number of offices that use 1 login for all or multiple users.
    This is not secure and can cause problems with functionality.
    We do recommend to offices that they have one unique login per user, but it's often rebuffed.
    Is it possible to limit logins to 1 or 2 devices at a time?

    2 votes
    0 comments  ·  Admin →
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  8. Improving Security: Limiting User Logins to 1 or 2 Devices

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Logins

    What pain points/suggestions does the office have?
    Actually, it's a pain point from Weave Security perspective.
    There are a good number of offices that use 1 login for all or multiple users.
    This is not secure and can cause problems with functionality.
    We do recommend to offices that they have one unique login per user, but it's often rebuffed.
    Is it possible to limit logins to 1 or 2 devices at a time?

    2 votes
    0 comments  ·  Admin →
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  9. Pronoun Visibility

    Has their been any discussion surrounding pronoun visibility within the Weave app? Offices using weave would be able to deliver a better patient experience if that information was on the patient profile and displayed on the Call Pop screen. Maybe an easy way to offer this would be a drop down selection, very similar to what we offer for Language Preference.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  10. Blocking Threatening and Spam Messages in Support Department

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Blocking Numbers

    What pain points/suggestions does the office have?
    This office is receiving both threatening texts from an unknown number, as well as spam/advertisement messages.
    They would like the ability to block both types of numbers/messages.
    They said they can be contacted with any questions at:
    Office: 801-475-4511
    Cell: 801-643-2131

    2 votes
    0 comments  ·  Admin →
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  11. Suggestions to Improve Fax Feature for Onboarding Team Users

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Inbox

    What pain points/suggestions does the office have?
    No way of knowing which of their multiple fax numbers an incoming fax is being sent to in the shared inbox. This really slows down their efficiency with connecting the fax with the right personnel in order to generate a timely response.
    Also, it would be nice to have an email or text notification option tied to each fax number once a new inbound fax is received since many of the concerned parties are…

    2 votes
    0 comments  ·  Admin →
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  12. Appointments color description

    Good morning i have a few suggestions for appointments. I would like to color coordinate the different appointments, Red for emergencies, Yellow for Contact lens fitting. Blue for annual eye exam. Purple for medical and other follow-ups

    Davena
    954-888-9393

    1 vote
    0 comments  ·  Advanced Filters  ·  Admin →
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  13. "RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!

    We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were…

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  14. Doctor Requests Personal Voicemail Access and Multi-Factor Authentication for Mobile App

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Voicemail

    What pain points/suggestions does the office have?
    Doctor would like to be able to check his personal VM box through the Mobile App.
    He also would like to send the suggestion that we implement multi-factor authentication for the Mobile App so that it's more secure.

    2 votes
    0 comments  ·  Admin →
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  15. Request: Block Automated Review Invites for No-Shows/Cancellations

    What department are you in?

    Support

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    Automated Review Invites

    What pain points/suggestions does the office have?
    The office wants a way to stop invites sending to people who no-show'd their appointments.
    I've had a bunch of offices request this, so I'm putting in the request for this specific office.
    I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show"…

    2 votes
    0 comments  ·  Admin →
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  16. Enhance Quickfill Lists: Add Tags for Better Searchability in Desktop App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Lists (esp. quickfill)

    What pain points/suggestions does the office have?
    They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

    2 votes
    1 comment  ·  Admin →
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  17. Feedback on PDF Font Color for Onboarding Forms

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    PDF

    What pain points/suggestions does the office have?
    They don't like that the PDF of the form they tested was showing in purple font. They feel it "doesn't look official," and I hate to say that I agree.

    2 votes
    0 comments  ·  Admin →
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  18. "Add Last Edit Date/Time & Editor Info to Forms Dashboard in Onboarding Feature"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Forms Dashboard/Builder
    What pain points/suggestions does the office have?
    Suggestion from myself - the Forms located in their Forms Dashboard show date of creation but not date/time of last edit made to that form. It would be great to see when the last edit was made and whom made that edit. (Either the customer or Weave)

    2 votes
    0 comments  ·  Admin →
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  19. "Streamline Scheduler Messaging to Reduce Confusion and Retain Clients"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    When a customer's patients/clients are requesting an oppointment using online scheduler,

    What pain points/suggestions does the office have?
    one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Improving Forms Export: Organize Columns by Yes/No Answers

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Exporting Forms to Dentrix

    What pain points/suggestions does the office have?
    When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

    2 votes
    0 comments  ·  Admin →
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