1458 results found

1. Tracking User Completion of Weave Training Camp

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Weave Training Camp

   What pain points/suggestions does the office have?
   This office would like to know which of their users have completed Weave Training Camp and which haven't so that they can follow up and make sure everyone completes it.

   2 votes

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2. Appointments color description

   Good morning i have a few suggestions for appointments. I would like to color coordinate the different appointments, Red for emergencies, Yellow for Contact lens fitting. Blue for annual eye exam. Purple for medical and other follow-ups

   Davena
   954-888-9393

   1 vote

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3. "RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!

   We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were told that it was a malfunction in the way Weave integrated with DaysmartVet and that Weave would have to rework your entire system to pull the correct dates, and that it just wasn't feasible to do that for just one clinic!! This is literally the main reason we switched to Weave was for the text reminders on anything upcoming the patient was due for!! We stopped calling our clients to let them know what their animal was due for when we got Weave, and once we finally figured out that our clients weren't receiving these, we have missed out on multiple appointments and animals not receiving what they needed!! This needs to be fixed ASAP! We pay entirely too much for something we were promised and not receiving.., and then being informed things cant be changed for us bc it would be too much work on your end!!

   We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were… more

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4. Doctor Requests Personal Voicemail Access and Multi-Factor Authentication for Mobile App

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Mobile App

   What area of the Feature?
   Voicemail

   What pain points/suggestions does the office have?
   Doctor would like to be able to check his personal VM box through the Mobile App.
   He also would like to send the suggestion that we implement multi-factor authentication for the Mobile App so that it's more secure.

   2 votes

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5. Request: Block Automated Review Invites for No-Shows/Cancellations

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Reviews

   What area of the Feature?
   Automated Review Invites

   What pain points/suggestions does the office have?
   The office wants a way to stop invites sending to people who no-show'd their appointments.
   I've had a bunch of offices request this, so I'm putting in the request for this specific office.
   I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show" or "cancelled", etc.

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Reviews

   What area of the Feature?
   Automated Review Invites

   What pain points/suggestions does the office have?
   The office wants a way to stop invites sending to people who no-show'd their appointments.
   I've had a bunch of offices request this, so I'm putting in the request for this specific office.
   I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show"… more

   2 votes

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6. "Track Training Camp Completion Status in Weave Portal for User Onboarding"

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Training Camp Completion

   What pain points/suggestions does the office have?
   The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?

   2 votes

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7. Tracking Training Camp Completion in Weave Portal

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Training Camp Completion

   What pain points/suggestions does the office have?
   The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?

   2 votes

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8. Enhance Desktop App Lists with Tagging for Improved Search and Filtering

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Lists (esp. quickfill)

   What pain points/suggestions does the office have?
   They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

   2 votes

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9. Enhance Quickfill Lists: Add Tags for Better Searchability in Desktop App

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Lists (esp. quickfill)

   What pain points/suggestions does the office have?
   They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

   2 votes

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10. Feedback on PDF Font Color for Onboarding Forms

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    PDF

    What pain points/suggestions does the office have?
    They don't like that the PDF of the form they tested was showing in purple font. They feel it "doesn't look official," and I hate to say that I agree.

    2 votes

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11. Pain Point: Incoming Faxes Not Showing Recipient Department, Causing Operational Nightmare

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Fax display in client

    What pain points/suggestions does the office have?
    I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
    "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.
    In our Portsmouth location alone, we have 8 incoming fax lines for various departments. Some of these fax lines can literally receive 25+ faxes per hour (so about 200 faxes could come in within an hour). When we originally signed up with Weave, we were told that incoming faxes would show the fax number that the fax was coming “TO”. This would not be ideal, but, considering the number of faxes coming in for various departments, we would at least know what department it was FOR based on the fax.
    However. This is not the case.
    Faxes come in as who it is FROM. Meaning we get faxes by the fax number it came from. So we have to have dedicated staff LITERALLY go through every fax, one by one (yes, it could be 200 in an hour), open the fax, see who it’s to, save it and send it to the correct department.
    I have put in requests through your tech team to have this changed, but nobody seems to have any sense of urgency.
    This seems like a fairly easy request to make. Can someone tell me when this will be corrected? Again, that is not what we were told when we signed onto weave and this is becoming a NIGHTMARE.
    I urge you to look at the number of incoming faxes we receive in OP alone…not to mention other offices…and imagine how long it would take you to open each one…and do this throughout the day….because some of these faxes are URGENT."

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Fax display in client

    What pain points/suggestions does the office have?
    I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
    "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.… more

    2 votes

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12. "Add Last Edit Date/Time & Editor Info to Forms Dashboard in Onboarding Feature"

    What department are you in?
    
    Onboarding
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Forms Dashboard/Builder
    What pain points/suggestions does the office have?
    Suggestion from myself - the Forms located in their Forms Dashboard show date of creation but not date/time of last edit made to that form. It would be great to see when the last edit was made and whom made that edit. (Either the customer or Weave)

    2 votes

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13. "Streamline Scheduler Messaging to Reduce Confusion and Retain Clients"

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    When a customer's patients/clients are requesting an oppointment using online scheduler,

    What pain points/suggestions does the office have?
    one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to this detail alone.

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    When a customer's patients/clients are requesting an oppointment using online scheduler,

    What pain points/suggestions does the office have?
    one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to… more

    2 votes

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14. Improving Forms Export: Organize Columns by Yes/No Answers

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Exporting Forms to Dentrix

    What pain points/suggestions does the office have?
    When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

    2 votes

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15. Organize Dentrix Export: Separate Columns for Yes/No Answers on Forms

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Exporting Forms to Dentrix

    What pain points/suggestions does the office have?
    When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

    2 votes

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16. Form Reversion Suggestion for Onboarding: Restore Previous Versions and Recent Reverts

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Form Builder/Editor

    What pain points/suggestions does the office have?
    Suggestion from our amazing Dan in Sales! Giving our customers the ability to 'revert' back to prior versions of their forms before edits were made by the office. Also, I would add the ability to go back to the most recent version if they do revert a form.

    2 votes

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17. Desktop App Review Analytics Needs UI overhaul

    If you go to the Reviews Analytics in the desktop app (clicking on Reviews, then clicking on the top button with the total # of reviews) the charts at the bottom are not legible. All of the charts (Number of Reviews, Replies, Invitations, etc...) have the label "Jan" repeated across the entire X-axis with no year or date indicators. If you hover over the line data, there is text but it is white so it is not legible against the background. You can only tell there is text if it briefly appears to contrast against the think line graph color.

    1 vote

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    0 comments  ·  Reviews  ·  Edit…  ·  Delete…  ·  Admin →
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18. User Feedback on Desktop App Password Length Requirement

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Creating Password

    What pain points/suggestions does the office have?
    There was recently an update to require the password for users to be 15 characters log when they create their user with Weave. Most office I talk to at this point complain about the length requirement being excessive.

    2 votes

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19. "Feedback on Desktop App Password Requirements from Onboarding Department"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Password

    What pain points/suggestions does the office have?
    Office does not like the character requirements for the password saying it is too long and complex

    2 votes

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20. "Add Logo/Photo to Auto-Reminders for Onboarding Messaging Feature"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Reminders

    What pain points/suggestions does the office have?
    The office would like to be able to add a logo or photo to auto-reminders.

    2 votes

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