Desktop App
58 results found
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missed appointment message
i would like for there to be an option where weave can send an auto text message 30 minutes after a patient has missed their scheduled appointment.
I only see that there is an option for it to send 1 hr or more. Anyway to change it to 30 mins?1 voteDue to the timing of syncing data from practice management software, we can't cut it down any further - sorry!
Best,
Matt Schultz
Weave Product Management
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Template Drag & Drop Options
Currently the Drag & Drop options for the templates when texting from the desktop app are far more limited than the options when creating templates for Auto-messaging, particularly "Practitioner Name". Can we get these options for the former as well?
1 voteHi Arin,
The reason the options are different is a matter of how much information we reliably know about the patient. For most auto-messages, we know we'll have appointment data on which the message can rely. For manual message templates, we can't make that same assumption - not everyone will have an appointment or have an appointment we can easily identify as the one you have in mind, so we limit the dynamic fields there.
Best,
Matt Schultz
Weave Product Management
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csm@affinitytc.com
It would be really nice if we could have the option to get an email or a text message to a personal phone when a text message comes in to our account business number. You have that option for when a voicemail comes in. I know RingCentral has this option. Can you have this option for alerts to email and text a personal cell phone for when text messages come in to our Weave account phone number. Thanks
1 vote -
Hacked
Not an idea but we just saw where a text had been sent to a patient however, it contained the following message: Hi Jing, we truly like your house over on 105 Badin Lake Ct. Are you willing to discuss a deaI for it? -Hannah S.
Reply STOP to unsubscribe.
I think our Weave may have been hacked.
1 voteIf you suspect you've had your security compromised, please contact Weave Support in order to get timely assistance.
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Rescheduled Appointments
We use WINOMS as our PMS and when we schedule an appointment and the patient reschedules their appointment the patient is still receiving an appointment reminder for the original appointment time. This creates confusion for the patient and typically generates a phone call. Appointment reminders should only go out for appointments that are actually on the schedule.
2 votesHi all, I'm going to close this one with some guidance here:
- This could be caused by the appointment being changed too close to the message send time. If a change is made to the appointment within 30 minutes of when the message is scheduled to send, we may not sync the updated information in time.
- If you're confident #1 isn't in play here, there may be something with the way your PMS/PIMS is syncing - please work Support to troubleshoot this. If they're unsuccessful in resolving this, they have a path to get in touch with my Engineering team to dive in deeper.
Thanks!
Matt Schultz
Weave Product Management
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Add an email notification when a text comes in after hours
We would like to add an email notification when a text is received after hours so that Weave does not have to be logged in at all times
2 votesThis is what the Weave Mobile App can help with! Then you can manage your app notifications on your own device. If there's anything here I'm missing, please let me know!
Matt Schultz
Weave Product Management
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For appointment reminders
When we set up our text messages, we set up exclusions for the messages. For example we don't want any surgery patients getting text reminders, we take care of those our selves. The problem I have encountered is that sometimes surgery patients get the text and I go into the exclusions and have done this many times, and the exclusion is not checked off. I have actually made a weekly habit of going in and checking and most times I find that there are a few that need to checked off. We are not adding any new procedures either. I…
1 vote -
Family Profile Message Thread
We would like to be able to search family profile message threads. For the type of messaging that we do, it is more convenient for our office. Not being able to search up a patient because the number is linked to their Mother or Father does not work for us. We want to be able to look up our patient and have their name pull up in the messaging.
1 voteSince we text a phone number, it's impossible to accurately label a conversation with a person's name if there are multiple household members associated with the phone number - we default to the head of household since most shared numbers belong to a parent.
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Auto reminders need to send earliest appt time
There are times when a patient has two appointments scheduled at our Dental office, for example, they are scheduled for restorative with the Dr and then scheduled for a hygiene appointment. Weave has indicated that if a patient has 2 appointments scheduled, the only reminder that will get sent is for the later appointment. This makes NO logical sense, as the patient would then think their appointment was later and arrive at the later time. The software should always send out the earlier time, as it would only make sense to want the patient to come early to their appointment…
1 voteThis sounds like a bug - the Support team is involved and there's already a bug ticket created for this location.
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Messaging with Practice Name and Logo
I recently was texting with another company and when I was texting with them it had their company name and logo as the contact. Is this a feature available or that could be implemented?
2 votesUnfortunately, this isn't possible for pure SMS messages. What you experienced was likely an iMessage experience which is a very different method of sending messages and has richer functionality. If Apple and Google ever agree on a common standard for instant messaging, then we can look into richer features like this idea.
Matt Schultz
Weave Product Management
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Expand the Preview notification for Texts. The preview isn't large enough to see enough of the text to determine if it needs to be responded
Incoming text preview is not larger enough to determine if the text needs an immediate response etc. Would be ideal if you could alter the size of the text pop up to make it the size you prefer.
1 vote -
Opting out of text
The only word that should trigger an opt out of text should be STOP. We had a patient that texted "cancel" to cancel her appointment but it opted her out of text instead.
1 voteThis was handled back in 2021. The example from the office was from before the word CANCEL was removed from possible opt out words.
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unknown
It would be great to recognize the team member name based on their login info so messaging to patients on desktop/mobile app shows the employees name vs "unknown" as the sender all the time.
1 vote -
Turn off Family Auto reminders
It would be nice to be able to turn off the family reminder in the auto reminders. Right now it will only send one link for the paperwork for multiple family members that are coming in on the same day.
1 voteThanks for the input! The Forms team is almost done fixing this part of the Forms product so that the experience is better for families (or just multiple patients on the same reminder message). As such, we won't be changing the settings for the actual family reminder messages.
Best,
Matt Schultz
Weave Product Management
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take out the "Reply "STOP" to unsubscribe" from review text
we do not send reviews to all of our patients, we pick and choose who we would like to send them too. Due to this I was wondering if there is a way to take out the "Reply "STOP" to unsubscribe" from the bottom so it looks more personable and not like an auto text that sends to all pts... thanks!
1 voteThanks for sharing your insight, Monica! Unfortunately, since Review requests can be sent out in bulk and we send out many similar messages across all of our customers, we need this part of the message in order to comply with wireless industry standards and ensure continued message deliverability.
Best,
Matt Schultz
Weave Product Management
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Text # Short Code
If we could have a short code assigned to our text number it would be nice to have on our website Text Appt to #####, etc.
1 voteWe (and the wireless industry) are moving away from short codes, so we won't be going in this direction - sorry! The 10-digit phone number will be the primary means by which all texting and voice communication happens.
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Notes on Text Messages only Staff can see
We need the ability to add notes to messages that are not visible to the client. Beyond tags. Currently when I send a text to a new client there is no way to add notes other than tags, so for instance I can't send a text and then put a note that says "5mo k-9, vomiting, diarrhea started 2 days ago, not UTD. ETA 2hrs" Clients give a lot of info on the phone call but do not repeat it in the text they reply with so an hour later I'm putting in their info and it says "sick" for…
1 voteWe handle this via Notes on the patient profile in Weave.
Best,
Matt Schultz
Weave Product Management
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ability to set status to left message if pt doesn't reply to auto reminder
Office would like to be able to have the auto-reminders automatically set the status to 'left message' or 'notified', etc when an autoreminder was sent to patient but the patient doesn't reply.
1 voteClosing this due to lack of additional votes.
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Appointment Confirmations
Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss…
1 voteCurrently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!
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Glitchy Text Message responses
We have noticed that in the morning most days our software is glitchy and will not auto mark message responsed read. It is really annoying!
1 vote
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