For appointment reminders
When we set up our text messages, we set up exclusions for the messages. For example we don't want any surgery patients getting text reminders, we take care of those our selves. The problem I have encountered is that sometimes surgery patients get the text and I go into the exclusions and have done this many times, and the exclusion is not checked off. I have actually made a weekly habit of going in and checking and most times I find that there are a few that need to checked off. We are not adding any new procedures either. I think this is a glitch somewhere. If you want more details contact me!
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Maria
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