Desktop App
28 results found
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1 vote
this option is available via park ringback and as a fault configuration on local hold
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Delete voicemail after callback on phone
There should be a way to delete a voicemail after using the option to call back the customer on the phone. It's ridiculous to have to hang up the phone and re-call the voicemail number to access and delete the message of the customer you just called back!
1 voteusing visual voicemail in the weave app will give you immediate access to the delete voicemail option at any time.
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extension number directory on desk phones
It would be very helpful if the physical phones (both wired and wireless) automatically pulled a directory of extensions from withing your office so that we did not have to remember them all. They could pull the phone's name and extension from the portal so that they would all be labelled too.
1 voteThis is available on Yealink local directories under the "extensions" folder. Polycoms should see a similar update soon.
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extension renumbering
*What department are you in? * Onboarding
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * Weave Portal > Devices
*What pain points/suggestions does the office have? * This is my suggestion but a common issue I see. Offices sometimes change their device name while also changing the extension number. However, changing that number does not actually renumber. Therefore, offices get confused, annoyed, escalated, etc. It also confuses the obtech trying to troubleshoot and renumber phones quickly and accurately. Something like the attached screenshot below would be cool. However, I understand Weave 2.0 is…
1 voteextension renumbering can now be managed in the admin portal.
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line key customizations
Was wondering if there could be a way for the office to set up the line keys they wanted for the individual phones through the Portal somehow. That way, they didn't have to call in in order to get those set up on the phones, but they would still be able to have the line keys stay consistent on the phones even after a reboot, for example. I believe there's a way to set up line keys through the phone itself but it isn't permanent, only saved locally.
1 voteA new line keys management tool is available in the Weave admin portal under "Phones". Customer can now manage most of their line key configurations. Please continue to reach out as you notice areas for improvement.
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Phone Directory
Would be great for us to have the ability to add numbers to our directories on our own! Having to call and update with someone else has been difficult.
26 votesWe've made the following improvements to Phone Directories:
1. We enabled the ability for the phone to save input data to our system so that no data inputs are removed upon reboot/reprovision. This means if you use the phone's T9 interface to add contacts to your local directory, they will save. (Finally, I know). This function is currently only working for Yealink devices, but will begin functioning on Polycoms in the next couple of weeks.
2. We've added a Contact Directories feature to the Weave Admin Portal that allows you to
- build lists of business contacts
- apply up to 5 business contact lists to any Yealink device (per manufacturer limitations)
- manage business contacts and business contact lists for all devices in your office
We want to continue to improve your experience with managing your business contacts and how you utilize them throughout your workday. Please continue to provide feedback in…
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Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
62 votesVoicemail transcription is now available in the desktop client and soon to be in the mobile experience.
Thanks for your votes we heard you.
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Add Download Feature to Voicemail Tab
Many of your competitors have phones or software that allows the users to download the audio file of voicemails left or for the audio files of the voicemails to be emailed either to the email of record for the account or to be forwarded by email. Is there any way the development team could add a feature to the desktop and/or mobile apps on the voicemail tab of the Phone where you can download the message? It is great that we can call support and they can send it to us, but it is not a productive use of time…
3 votesyou can download voicemails from the weave desktop app
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Hold
Hello!
In our office things can get very busy very fast and one of our top priorities is to be able to answer all calls, and if we miss them we call them back ASAP. That being said, when several patients are calling at once, I'm not always able to cut off the patient I'm speaking with to switch over to the other incoming call to place them on hold. Not to mention that this would be rude and look bad for our business if we had to do this several times per call. So what I'm suggesting/requesting is a…2 votesThis is available using call queues
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Limit # of inbound calls
The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!
1 voteThis can be managed with call queues and other call routing options
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feedback changes
how can we tell if any of the suggestions made to the feedback forum have been implemented?
5 votesWe try to mark suggestions that we have implemented as "complete." However, Weave also sends out monthly emails letting customers know about new features and products as they come out, which may be a faster way to learn about which suggestions have been implemented.
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Call Queue feature
PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.
4 votesYou can set up call queues in the admin portal
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Voicemails Mark as Unread/Unheard
Need to have a "mark as unread" (or unheard) function for voicemails, similar to txt messages.
As the owner/dentist I am listening to the voicemails over the weekend, but I want my staff to listen to them once they return on monday morning. Also, other instances occur that this feature would be helpful with.6 votes -
Phone messages as unread
I need the ability to mark phone messages as "unread" like we can for text messages! :)
1 vote -
"Park" clients on hold in order call received
Since getting Weave, we have unlimited phone lines and with the Covid-19 our office lobby is closed leaving all business to be conducted over the phone. Of course this leads to overwhelming call volume. We do have a message that explains this for those clients that have to leave a message however it would be nice if Weave offered a program that "parked" clients on hold in order call received and offered a message explaining "due to covid we are experiencing longer than normal wait time and please hold and your call will be answered in order received and if…
2 votesThis is available with call queues
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Transfer Voicemail to Different Voicemail-Boxes
It would be great to be able to move voicemail messages to other voicemail-boxes. For example, if I have a voicemail in voicemail box 105, but it needs to go to a different person in the office, then I could transfer it to voicemail 107.
4 votes -
Park hold reminder tone
We added the park reminder tone after 30 seconds feature. We like the idea but the issue is the reminder tone is continuous after the 30 seconds. This confuses the staff and is very annoying. They think the phone is ringing with a new incoming call. My suggestions are:
1. Have a reminder tone that last for only a second and repeats every 30 seconds
2. Make the tone a distinctively different sound.thanks,
Carmine5 votes -
Photos sent via Text message
Patients able to send photos via text message, sometimes patients need to send updated insurance info, they would be able to send a photo of their ID card. Also patients who have a concern about something going on with a tooth or area of gums they can also send in their photo allowing Dr to see whats going on first to determine if they should be referred or even come in ASAP, saving them a trip into the office.
1 votewe are launching this mid-October!
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If music on-hold breaks, it drops the parked calls after 60 seconds.
We recently discovered that our calls are being dropped after 1 minute when parked. We then further realized that our on-hold music wasn't working because it was an mp3 file upload (used to work originally but broke later). After on-hold music was fixed, call drops were fixed as well.
When the line is silent, something somewhere assumes there is no data flowing and probably times out the session. Even if the issue is on the customer's router, I think it would be important to send a periodic tone signal which will keep the network session alive as well as tell…
1 vote -
Caller ID
Incoming phone number only shows up when the call first comes in. When you try to look after the fact on the recent call list, only the name appears. Since we have numbers in home, work and mobile fields, we would like the number shown so we know from which number to return a call.
1 vote
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