Call Queue feature
PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.
Deb
shared this idea
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Rob Fazio
commented
We have just made the switch to Weave and are ready to port over next week. We're excited but are in desperate need of a feature from our prior phone system. Can you please integrate a Call Queue as soon as possible.
Our prior system had capabilities of putting the callers in line while listening to music or business promotions. It was so much more of a pleasant call experience for our clients as opposed to listening to a ringing phone. We are a very busy five doctor animal hospital and our phones are a critical component and client experience for our day to day operation.
One other suggestion that i have is a monthly or annual view of which days our phones will be turned off and go to voicemail. For example, all the major holidays and staff meetings. The way its set up right now, a business owner has to select "Voicemail override" on a weekly basis and remember to turn it back off.