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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Easily add contacts to fax directory

    What department are you in?
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Directory

    What pain points/suggestions does the office have?
    They are frustrated that they're not able to easily save/add the associated names of the fax numbers they use. They would like to be able to have a directory in which they can add fax-specific information for.
    --wanting to add to directory from their Received/Sent lists instead of writing down the fax number/name and then go into the directory to add it to the contacts

    2 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  2. Language support

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Language templates

    What pain points/suggestions does the office have?
    This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  3. Fax auto retry

    What department are you in?
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Faxes failing, desired auto retry feature

    What pain points/suggestions does the office have?
    The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.

    1 vote
    Started  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. Message pop to honor confirmation setting

    What department are you in?
    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Mark As Read Confirmations with Weave Pop
    What pain points/suggestions does the office have?
    This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.

    1 vote
    Planned  ·  0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  5. SMS search enhancement

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Consolidate SMS Threads

    What pain points/suggestions does the office have?
    Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  6. Additional review platforms

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    Added integrations

    What pain points/suggestions does the office have?
    This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  7. Enhance Phone Analytics for Quick User Call Count in Admin Portal

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. Improvement Request: Clear Count for User-Fielded Calls in Admin Portal Analytics

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Multi-location reminders

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto reminders

    What pain points/suggestions does the office have?
    Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.

    2 votes
    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  10. "Request for 'Schedule Appointment' Button in Messaging for Elite Bundle"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Buttons
    What pain points/suggestions does the office have?
    This office has the Elite bundle. They would like an additional button that can link to their online scheduling in the email recalls. Could we make a "Schedule Appointment" button?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Weave Forms: Add "Treatment Plan" Editing Before Sending to Patients

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    s00454458
    What pain points/suggestions does the office have?
    The office is hopping we can add the ability edit a form in this case with a "Treatment Plan" before sending it to the patient. Basically they want to be able to quickly adjusted the form when they are preparing to send it out. They currently use Yappy forms as it has this feature and would like to stop using it and work only with weave

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. "Improving Team Chat: Enhance Search to Include Text Content"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Team Chat
    What area of the Feature?
    Search function
    What pain points/suggestions does the office have?
    This group was hoping to move all of their internal office messaging to Weave in Team Chat, but they really need to be able to use the search to search the text content of messages, not just search for users in threads.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  13. Tags behavior

    What department are you in?
    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Message Inbox/Notifications

    What pain points/suggestions does the office have?
    This office is utilizing the tag feature and the front desk is assigning the tags to go to the correct user to respond. Everyone else in the office has their inbox filtered to only their tags. The office would like to have the inbox notification show only their tags. If there are any messages in the actionable tab (but not assigned to their tag) it will show that they have messages that…

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  14. Suggestion to Add 'Delete Fax' Option Directly in Desktop App

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Fax
    What pain points/suggestions does the office have?
    The office would like to have the 'Delete' option for Fax on desktop app itself. They find it difficult and time consuming to reach portal for permanent deletion of fax.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Request for More Flexibility in Providers' Scheduling for Online Scheduling Feature

    What department are you in?

    Support
    Which Feature does this pertain to?
    Online Scheduling
    What area of the Feature?
    Providers' schedule
    What pain points/suggestions does the office have?
    The office would like to have more flexibility when setting up the providers' schedule. They have 2 doctors who are not at the office the same days of the week, their schedule varies from week to week. I asked Maysen to submit a Feature request but she was not interested so I submit it here on her behalf (ticket 1715699)

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Text Icon Confusion in Schedule Area of Desktop App After Recent Update

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Schedule
    What pain points/suggestions does the office have?
    This is a pain point related to the recent update in the app.
    The office says that when they accessed the schedule portion of the app, they used to only see text bubble icons next to patients who had cell numbers ONLY. Now after the recent update, they see this text icon next to all patients, including ones with just home phone numbers and cannot be texted.
    This new update is confusing, and…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Printing Quick Fill

    It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  18. Post Appt Text

    Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.

    2 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  19. Filter Texting

    Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  20. Texting Notification

    When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
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