Desktop App
1458 results found
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Suggestion to Add 'Delete Fax' Option Directly in Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Fax
What pain points/suggestions does the office have?
The office would like to have the 'Delete' option for Fax on desktop app itself. They find it difficult and time consuming to reach portal for permanent deletion of fax.2 votes -
Request for More Flexibility in Providers' Scheduling for Online Scheduling Feature
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Providers' schedule
What pain points/suggestions does the office have?
The office would like to have more flexibility when setting up the providers' schedule. They have 2 doctors who are not at the office the same days of the week, their schedule varies from week to week. I asked Maysen to submit a Feature request but she was not interested so I submit it here on her behalf (ticket 1715699)2 votes -
Text Icon Confusion in Schedule Area of Desktop App After Recent Update
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Schedule
What pain points/suggestions does the office have?
This is a pain point related to the recent update in the app.
The office says that when they accessed the schedule portion of the app, they used to only see text bubble icons next to patients who had cell numbers ONLY. Now after the recent update, they see this text icon next to all patients, including ones with just home phone numbers and cannot be texted.
This new update is confusing, and…2 votes -
Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
Post Appt Text
Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.
2 votes -
Filter Texting
Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?
1 vote -
Texting Notification
When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?
1 vote -
Emaill payment link
It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.
1 vote -
Patient forms to patient not guarantor
Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.
1 vote -
Online Scheduling
we want the online scheduler to recognize the availability on the operatories, it is how we delegate and differenciate appointments to our providers outside of marking the provider name on the appointment; which seems to be confusing your system. Operatories would make this process way easier and more efficient
3 votes -
we would love to add vietnamese to the language option
We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.
1 vote -
Patient Self-Scheduling and Anonymous Hygienist Booking Enhancements
What department are you in?
Onboarding
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Writebacks
What pain points/suggestions does the office have?
-- Office would like to have patients have the ability to schedule without staff having to approve.
-- Office would like an any provider option for hygienists without the hygienist name showing. They schedule in a round robin and don't want patients being able to select, but still want accurate availability.
-- They provided their current website as an example of how they would like Weave to work https://kcfamilydental.com/ and say they have…2 votes -
Improving Messaging Reminders: Customizable Appointment Title to Skip Notifications Suggested by Support Department
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Reminders
What pain points/suggestions does the office have?
Office wants way to make only earliest appt reminder send, she suggested what she saw another company do: make appt title have something in it that means 'don't send reminder for this appt'. I suggested adv. filters already, but it didn't fit her needs.2 votes -
Filter Needed to Exclude Specific Patients in Email Marketing Campaigns
What department are you in?
Support
Which Feature does this pertain to?
Email Marketing
What area of the Feature?
Selecting recipients
What pain points/suggestions does the office have?
A filter to exclude specific patients.
When sending out campaigns the office wants to be able to exclude specific patients at certain times but allow them to continue to get campaigns at other times2 votes -
Recall & Inactive patients
When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.
1 vote -
Email Campaigns
Holiday templates for email campaigns with a choice of holiday photos.
1 vote -
Write back to text reminders
When a notification (your glasses or contacts have arrived) text is sent out to a patient it would be nice if Weave could write back in the patient chart that they were notified by text.
5 votes -
app alerts do not last long enough
The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.
1 vote -
Hyperlinks within text editing
Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!
2 votes -
Signature for Faxes
We get a lot of prescription refill requests via fax and it would be nice to be able to add the signature without having to print and then scan back into the computer.
1 vote
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