Legacy Desktop App
1461 results found
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Email campaign conversion efficacy
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
CampainWhat pain points/suggestions does the office have?
Is there a way to know or see the conversions from an email campaign? Is there a way to see if they went through the whole process of scheduling?1 vote -
Easily add contacts to fax directory
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
DirectoryWhat pain points/suggestions does the office have?
They are frustrated that they're not able to easily save/add the associated names of the fax numbers they use. They would like to be able to have a directory in which they can add fax-specific information for.
--wanting to add to directory from their Received/Sent lists instead of writing down the fax number/name and then go into the directory to add it to the contacts2 votes -
Language support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Language templatesWhat pain points/suggestions does the office have?
This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
Message pop to honor confirmation setting
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Mark As Read Confirmations with Weave Pop
What pain points/suggestions does the office have?
This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.1 vote -
SMS search enhancement
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Consolidate SMS ThreadsWhat pain points/suggestions does the office have?
Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread1 vote -
Additional review platforms
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Added integrationsWhat pain points/suggestions does the office have?
This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.1 vote -
Enhance Phone Analytics for Quick User Call Count in Admin Portal
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
Improvement Request: Clear Count for User-Fielded Calls in Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
Multi-location reminders
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto remindersWhat pain points/suggestions does the office have?
Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.2 votes -
"Request for 'Schedule Appointment' Button in Messaging for Elite Bundle"
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Buttons
What pain points/suggestions does the office have?
This office has the Elite bundle. They would like an additional button that can link to their online scheduling in the email recalls. Could we make a "Schedule Appointment" button?2 votes -
Weave Forms: Add "Treatment Plan" Editing Before Sending to Patients
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
s00454458
What pain points/suggestions does the office have?
The office is hopping we can add the ability edit a form in this case with a "Treatment Plan" before sending it to the patient. Basically they want to be able to quickly adjusted the form when they are preparing to send it out. They currently use Yappy forms as it has this feature and would like to stop using it and work only with weave2 votes -
"Improving Team Chat: Enhance Search to Include Text Content"
What department are you in?
Onboarding
Which Feature does this pertain to?
Team Chat
What area of the Feature?
Search function
What pain points/suggestions does the office have?
This group was hoping to move all of their internal office messaging to Weave in Team Chat, but they really need to be able to use the search to search the text content of messages, not just search for users in threads.2 votes -
Tags behavior
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Message Inbox/NotificationsWhat pain points/suggestions does the office have?
This office is utilizing the tag feature and the front desk is assigning the tags to go to the correct user to respond. Everyone else in the office has their inbox filtered to only their tags. The office would like to have the inbox notification show only their tags. If there are any messages in the actionable tab (but not assigned to their tag) it will show that they have messages that…2 votes -
Suggestion to Add 'Delete Fax' Option Directly in Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Fax
What pain points/suggestions does the office have?
The office would like to have the 'Delete' option for Fax on desktop app itself. They find it difficult and time consuming to reach portal for permanent deletion of fax.2 votes -
Request for More Flexibility in Providers' Scheduling for Online Scheduling Feature
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Providers' schedule
What pain points/suggestions does the office have?
The office would like to have more flexibility when setting up the providers' schedule. They have 2 doctors who are not at the office the same days of the week, their schedule varies from week to week. I asked Maysen to submit a Feature request but she was not interested so I submit it here on her behalf (ticket 1715699)2 votes -
Text Icon Confusion in Schedule Area of Desktop App After Recent Update
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Schedule
What pain points/suggestions does the office have?
This is a pain point related to the recent update in the app.
The office says that when they accessed the schedule portion of the app, they used to only see text bubble icons next to patients who had cell numbers ONLY. Now after the recent update, they see this text icon next to all patients, including ones with just home phone numbers and cannot be texted.
This new update is confusing, and…2 votes -
Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
Post Appt Text
Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.
2 votes -
Filter Texting
Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?
1 vote
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