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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Appointment Reminders as Preferred Commuinication Method

    Appointment Reminders should automatically be sent as a text or email according to the patient's specified Preferred Commuinication Method. We have a way to select Preferred Communication Method in our EMR (Crystal PM) this should write to Weave. Also, if the first method fails (we send out a text reminder) the should automatically get an email reminder.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. enter key should not send the text

    This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.

    38 votes
    5 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  3. Receptionist Console

    Ability to see presence across many phones/users.

    8 votes
    6 comments  ·  Phones  ·  Admin →
    How important is this to you?

  4. Fax module upgrades

    1.) After clicking the '+' button to generate a new fax form, once you click "Click to Add" it would be awesome if the focus/pointer was in the text search box so you could start typing immediately without having to first click into the box

    2.) It would be amazingly helpful if we could annotate on the incoming faxes so we can prove to an auditor that we did in fact review the file. Currently we have to download the file, annotate and rescan the file before uploading to the patient's record and that defeats the purpose of electronic/paperless modalities

    …

    2 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  5. Allow new or prospective patients to be sent forms in same way as existing patients

    Right now the only way to send an individual who is not yet registered as a patient in Weave is by doing a manual message and pasting the link for the form or packet. Doing it this way does not report that the form has been sent in the forms dashboard in order for offices to know which new patients to follow up on their forms submission for. Since the majority of the people needing to be sent forms are new patients or prospective patients, there needs to be a way to send these individuals forms the same way existing…

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  6. Search patients by date of birth

    It would be nice to be able to search patients by their date of birth instead of their last name in the contacts section in the event of adding a patient manually who may have changed their last name / this would reduce the potential to accidentally create a duplicate profile, especially for people who change their name after getting married.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
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  7. "Office Inquires About Dolphin Integration for Text Writeback into Patient Notes"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Integrations
    What area of the Feature?
    Text Writebacks to Practice Management System
    What pain points/suggestions does the office have?
    Office was wondering if Dolphin was on the roadmap for the text writeback feature to writeback into patient notes.

    3 votes
    0 comments  ·  Admin →
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  8. "Request for Email Notifications for New Reviews in Onboarding Department"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Reviews
    What area of the Feature?
    Notifications
    What pain points/suggestions does the office have?
    This office group has requested the option for email notifications for new reviews.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. "Request for Email Notifications for New Reviews in Onboarding Department"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Reviews
    What area of the Feature?
    Notifications
    What pain points/suggestions does the office have?
    This office group has requested the option for email notifications for new reviews.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Call Pop enhancements

    requested improvements/changes to call pop

    29 votes
    12 comments  ·  Phones  ·  Admin →
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  11. tag missed call to assign followup

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Phones

    What pain points/suggestions does the office have?
    Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  12. Allow automated messages to filter by procedure type instead of appointment type with Opendental

    Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…

    1 vote
    0 comments  ·  Advanced Filters  ·  Admin →
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  13. Auto-Reminders Email Form Attachment

    In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.

    1 vote
    1 comment  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?

  14. Email reminder confirmation for families

    What department are you in?
    CSM

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Email Appt Reminders

    What pain points/suggestions does the office have?
    When children are scheduled on the same day, it is only confirming one (I'm assuming this is because there isn't a family template for email reminders?), so it's creating more work for the front desk. They are hoping it can function like the SMS family reminders do.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  15. Vet recall improvements

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    recall reminders

    What pain points/suggestions does the office have?
    Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
    1. As the message is going on on the same day, only one patient is being notified of vaccines due.
    2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…

    3 votes
    2 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  16. Spanish support

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Auto Reminders: Spanish Recall

    What pain points/suggestions does the office have?
    The office would like the timing to not be written in English, but in Spanish.
    It currently reads: "Nuestro sistema muestra que está 10 days overdue para una cita."
    Instead, they would like it to read: "Nuestro sistema muestra que está 10 dias de retraso para una cita."

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  17. Instant messaging integrations

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Social media messaging

    What pain points/suggestions does the office have?
    Office said that they have a communication software that allows their patients to send facebook messenger and instagram messages, and then on the office's end they see the messages come in along with texts in a software they are using. Then they can reply and the patient will receive the message as a facebook messenger or instagram message. They want to have this same functionality in the Weave app so that they…

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  18. Fax number management

    What department are you in?
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Admin Portal Display

    What pain points/suggestions does the office have?
    I think the office's sending fax number (and if possible, receiving fax number options) should be displayed in the Admin Portal and/or desktop client like the texting number.

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  19. Fax integration with Nextech

    What department are you in?
    Support
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    Integration with NexTech
    What pain points/suggestions does the office have?
    they want to have weave fax and NexTech eFax work togther and integrate so faxes are available in both sections,.
    They sent over an API questionnaire to see if NexTech is "compatible" - i'll include it in the thread
    "I talked to our inside sales manager, Steve, briefly about having Weave be an option for Nextech’s efax system.– if you could complete the attached paperwork and send back that would be great.…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. Email campaign conversion efficacy

    What department are you in?
    Support

    Which Feature does this pertain to?
    Email Marketing

    What area of the Feature?
    Campain

    What pain points/suggestions does the office have?
    Is there a way to know or see the conversions from an email campaign? Is there a way to see if they went through the whole process of scheduling?

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?
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