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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Language Preference Option Needed in Call Pop for Bilingual Support

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Call pop
    What pain points/suggestions does the office have?
    The office would like to have the option to have language preference show up in the call pop notification, half of their receptionists speak Spanish and they would like to know to get the caller to them before they pick up. Right now they are adding (Spanish) to the end of patient names to work around this.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Means to receive Batch Closure Notification email with totals per location

    Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  3. EZYVET integration!

    Please make this happen!

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. See users that are logged in

    It would be a lot more efficient if we could send messages to users that are logged in. I have 50 co-workers across 2 locations and being able to see who is logged in with be awesome!

    1 vote
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  5. fax cover sheet

    i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority

    12 votes
    Started  ·  8 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. Inactive status patients need reminders too please and thank you ;)

    We are an orthodontic practice who have many "inactive status" patients who call years after because of a broken or lost retainer who need to come in one time for an appointment and their status is not changing but they still need to get reminders of their appointments. We would also like the option of looking them up if we want to. Why is the option to toggle it on and off if we can't see them either way? :(

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  7. Email marketing advanced filters and formatting requests

    Email marketing advanced filters and formatting requests:
    - allow more format options for the campaign so offices aren't limited to their campaigns all being the same general structure
    - not require a header if office wouldn't like one
    - enable the ability to do hyperlinks and not have to create a button for linking to everywhere they want to send their patients.
    - enable more button features so they can link to more than just a url.
    - provide the option to include custom variables like in the message templates that will pull the patient's information into the email to…

    2 votes
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  8. Auto review texts should not send to patients that have not showed.

    The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…

    10 votes
    1 comment  ·  Reviews  ·  Admin →
    How important is this to you?

  9. LEGAL ISSUE

    As of right now, there is a LEGAL issue which has been created from me transferring over to weave. I currently cannot use any of my consent forms. There is no functionality for the doctor to edit a field (i.e. put the procedure being done) then having the patient sign. The suggestion that was provided was I have the patient sign and then sent to me for review/edit. This is ILLEGAL. I cannot edit fields once the patient has signed. This is with literally every and any contract in the United States. I already had some patients question me why…

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  10. Gmail Spam

    Email campaigns are going to spam folders when sent to Gmail accounts. This is really bad, most of our patients use gmail as their primary email account.

    3 votes
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  11. Notification for separate Parents

    I believe the feature for children notifications is underwhelmed.. i see it being beneficial for both parents to receive their children's appointment reminders, notifications, etc. Say example the parents are divorced, if only one parent is listed on the account for the children how would the other parent be in the loop? This seems to be somewhat of a flaw.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  12. Customize family module for communication purposes

    The family module currently pulls according to what it shows in the office's PMS but sometimes the family will want a different person named as the Person of contact on behalf of their family. It would be wonderful if we could customize their family module in Weave! Especially so that when sending forms on behalf of a dependent through the patient profile you can influence who will actually be sent the link.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  13. Tags

    Tags should be in separate categories and more than one should be able to be chosen.

    Actionable vs Descriptive

    Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.

    Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client

    4 votes
    Request Received  ·  0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  14. Feedback Forum

    to be able to login to feedback forum without having to post an idea first. That is a great way to keep customers coming back to check status and see other updates.

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  15. Calendar/notes

    To have personal Calendar on Weave desktop app to be able to put in appointments or upcoming events. Also would like a "notes" bubble for us to put in needed info by each login

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  16. time stamp in eaglesoft

    Eaglesoft Time stamp date as to when appointments are confirmed/cancelled

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. More Departments

    Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  18. Auto delete landline text notifications ("Send failed: destination does not accept texts - check the number and try again")

    Our messages get so bogged down with auto replies like this. Then it takes our office staff 10+ min just to sort through the auto replies for the day and delete them. There's never a single one that i wish to keep for any reason. Mostly telemarketers and banks trying to get me to borrow money as a business owner. I would love to auto-archive these message to save our staff time/sanity during their day. As our practice grows it just gets worse.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  19. Allow online scheduling to show certain times for certain appointments

    When they select an appointment type, it will only show them appointment time slots for that type. Allow us to modify what appointment times are available for certain appointments.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  20. Using schedule link for bulk and individual txt msgs

    We would like to use the schedule link in bulk texting and individual text.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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