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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Can HSA/FSA Cards with Longer CVC Codes Be Processed Manually?

    What department are you in?

    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    CVC code for manually entering card info
    What pain points/suggestions does the office have?
    The office has had several occasions where a patient has an HSA/FSA card and they cannot manually enter in the payment info because the CVC code is longer than 3 digits and the desktop app and payment link only allows 3 digits. This is very inconvenient for them since they can then only process these payments using the terminal.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Adjustable Print Sizes for Admin Portal Analytics

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    allow size adjustments when downloading analytics for printing. As of right now when trying to export/ print out analytics it smushes it all into one page and is extremely small

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  3. Feature Request: Allow Patients to Correct Personal Info Errors

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Writebacks/Pt info
    What pain points/suggestions does the office have?
    Office wants a way for patient's to correct their name/etc when the office spells it wrong or inputs it wrong, etc.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  4. "Enhancing Integrations: Auto-Text Replies and Custom Status Options in Weave"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Integrations
    What area of the Feature?
    Status Mapping + Auto Texting
    What pain points/suggestions does the office have?
    Feature request 1:
    Generate an auto-text reply when a patients texts after hours, 'missed-text sms'.
    Feature request 2:
    The office would like to have the ability to add more status options under Status Mapping > Weave Status. The office would like to be able to label their additional status options and have them show up in auto-reminders for eyewear. Notes: Unknown status is useless bc it is not an option…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  5. Option to Print Quick Fill List in Scheduling Tab

    What department are you in?

    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    Quick Fill List
    What pain points/suggestions does the office have?
    The office wants the option to print their quick fill list out. The software they used before weave allowed them to do so.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. text write backs to emr - have text conversations in patient note history

    text write backs to emr - have text conversations in patient note history

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  7. Move to Queue

    the ability to drag and drop appts to new dates and times where Weave can recognize that as a new appt and NOT text patients on the wrong date.

    Today we had a patient who we had cancelled but instead of cancelling, we moved the appt to queue and weave didnt recognize the reschedule and still texted the parent for the wrong date. It is almost impossible for us to actually cancel and then reenter the info into the curve appt.

    4 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  8. Payment link in test message

    Could a text to pay button be added to the text messaging screen? Like the ones for forms, templates and images? Would be a faster and more efficient way instead of having to get out of the message and go into payments to create the text.

    1 vote
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  9. Language preference

    Bring back the option to change the patients language on their weave profile.

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  10. RIng back

    Hello,

    I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.

    Thank you,
    Sage Hammer
    Heights Eyecare
    sage.hammer@heightseyecare.com
    406-252-9927

    3 votes
    1 comment  ·  Phones  ·  Admin →
    How important is this to you?

  11. The option to change reminders language is completely gone.

    The patient profile had a gear icon on the top right corner which allowed for the language preference for reminders to be changed. The icon is now gone, and so is the option to change the patients preferred language. This occurred after the new update.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  12. Add filtering options for Text Messaging

    We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.

    We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)

    The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…

    5 votes
    Started  ·  2 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. Save the Date compatibility with CrystalPM

    I would like to request "Save the Date" compatibility with CrystalPM. I have had patients requesting this service and would like to be able to offer it.

    4 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Payment Type for desktop app

    Would like to be able to see how the patients paid through the desktop app( Text to pay, Manual, Terminal). This would be a huge help in fast reconciling.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  15. Online Scheduling without allowing choice of hygienist. And without staff approval

    Scheduling: hygiene appt WITHOUT showing provider names; scheduling without staff approval

    Patients do not get to choose their hygienist. We move patients around among providers based on many factors after they schedule, balancing providers' loads etc. and if they choose Melissa and see Barb they may be angry.

    We need an option where only "Any Provider" accurate openings are displayed

    I want patients to leave the scheduling effort knowing they have an appointment, not a "request submitted that they might get" Can you imagine how much less satisfying that would be on OpenTable? "we got your request, we'll let you…

    2 votes
    1 comment  ·  Schedule  ·  Admin →
    How important is this to you?

  16. The "type" of credit card used should appear on an in-office payment receipt /success screen.

    I have to always ask the patient what type of card it is since Practice Works request the type. At least have the type of card show up when we look up the payment history.

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  17. A payment portal that we can put on our website so patients can pay their bill anytime.

    We are still holding on to our Rectangle Credit Card processing just so we have the portal on our website. If one company can do it, then all credit card processing should too. Thank you!

    3 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  18. forms as out-of-visit option

    We utilize forms in a way that's not attached to a visit. This is only an issue in that it auto populates a message that never applies to our use case and we end up doing a lot of copying an pasting which leaves room for frustration at the least and an error at most. It would be nice to attach a specific form to a visit type or to allow the forms to stand alone. I see a use for both.

    2 votes
    Request Received  ·  1 comment  ·  Forms  ·  Admin →
    How important is this to you?

  19. Time Early

    On the desktop app, under schedule, if we could create a new template with the "time early" as an option, that would be splendid!

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  20. Text Connect

    Hello,
    There is no where in the weave training and set up that text connect is not working for a multi office location. We paid our website provider to add text connect to our website and now today we find out it doesn't work for a multi location account. Please get this up and running. We think this feature is important and would be a great addition to our website.

    Tracy
    George Family Orthodontics

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
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