Desktop App
1458 results found
-
Dolphin Schedule Syncing for Online Scheduling Feature
The online scheduling feature needs to integrate with Dolphin because patients are selecting random times that we don't actually have available and that is frustrating to both the patient and our staff having to call back.
1 vote -
Tracking Manual Texts in Messaging Analytics
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Office would like to be able to track by manual texts sent by user2 votes -
Increase Mobile App Picture Message Size Limits for Better Functionality
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Sending Picture Messages
What pain points/suggestions does the office have?
The doctor is unable to send pictures to his clients without having to make sure they are at least 1MB or smaller. He says that the size limit on pictures sent through the mobile app is too prohibitive for what he needs and uses and is wondering if there would be a way to increase the limits of what can be sent.2 votes -
Customizable Document Group for Forms in Eaglesoft
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
PDF Writebacks
What pain points/suggestions does the office have?
They want the forms uploaded to Eaglesoft to not always end up in the weave forms document group. They would like to have the option to have them end up in medical history document group or other groups as well2 votes -
EPM Integration Inquiry: Digital Forms Release and Previous Officemate Integration
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Integration
What pain points/suggestions does the office have?
Office wants to know when digital forms will be ready and integrated with EPM and why did Weave integrate with the older Officemate before having integration for EPM.2 votes -
Printing Receipts
For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)
1 vote -
Can HSA/FSA Cards with Longer CVC Codes Be Processed Manually?
What department are you in?
Support
Which Feature does this pertain to?
Payments
What area of the Feature?
CVC code for manually entering card info
What pain points/suggestions does the office have?
The office has had several occasions where a patient has an HSA/FSA card and they cannot manually enter in the payment info because the CVC code is longer than 3 digits and the desktop app and payment link only allows 3 digits. This is very inconvenient for them since they can then only process these payments using the terminal.2 votes -
Adjustable Print Sizes for Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
allow size adjustments when downloading analytics for printing. As of right now when trying to export/ print out analytics it smushes it all into one page and is extremely small2 votes -
Feature Request: Allow Patients to Correct Personal Info Errors
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Writebacks/Pt info
What pain points/suggestions does the office have?
Office wants a way for patient's to correct their name/etc when the office spells it wrong or inputs it wrong, etc.2 votes -
"Enhancing Integrations: Auto-Text Replies and Custom Status Options in Weave"
What department are you in?
Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Status Mapping + Auto Texting
What pain points/suggestions does the office have?
Feature request 1:
Generate an auto-text reply when a patients texts after hours, 'missed-text sms'.
Feature request 2:
The office would like to have the ability to add more status options under Status Mapping > Weave Status. The office would like to be able to label their additional status options and have them show up in auto-reminders for eyewear. Notes: Unknown status is useless bc it is not an option…2 votes -
Option to Print Quick Fill List in Scheduling Tab
What department are you in?
Support
Which Feature does this pertain to?
Scheduling Tab
What area of the Feature?
Quick Fill List
What pain points/suggestions does the office have?
The office wants the option to print their quick fill list out. The software they used before weave allowed them to do so.2 votes -
"Online Scheduling Form Update: Change 'Patient Info' to 'Client Info' and Remove DOB Field"
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Form to request an appt, client-facing
What pain points/suggestions does the office have?
Language change request > Label the form "Client Info" instead of "Patient Info" in the form headline and remove DOB field from the Online Schedule form (step 4 out of 5 that the cx fills out before they click "submit"). In the vet clinic workflow, the patient (a pet) doesn't fill out this form. The client does. This is also why the DOB doesn't apply.2 votes -
text write backs to emr - have text conversations in patient note history
text write backs to emr - have text conversations in patient note history
1 vote -
Move to Queue
the ability to drag and drop appts to new dates and times where Weave can recognize that as a new appt and NOT text patients on the wrong date.
Today we had a patient who we had cancelled but instead of cancelling, we moved the appt to queue and weave didnt recognize the reschedule and still texted the parent for the wrong date. It is almost impossible for us to actually cancel and then reenter the info into the curve appt.
4 votes -
Payment link in test message
Could a text to pay button be added to the text messaging screen? Like the ones for forms, templates and images? Would be a faster and more efficient way instead of having to get out of the message and go into payments to create the text.
1 vote -
Language preference
Bring back the option to change the patients language on their weave profile.
1 vote -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99273 votes -
The option to change reminders language is completely gone.
The patient profile had a gear icon on the top right corner which allowed for the language preference for reminders to be changed. The icon is now gone, and so is the option to change the patients preferred language. This occurred after the new update.
1 vote -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
5 votes -
Save the Date compatibility with CrystalPM
I would like to request "Save the Date" compatibility with CrystalPM. I have had patients requesting this service and would like to be able to offer it.
4 votes
- Don't see your idea?