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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Emaill payment link

    It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  2. Patient forms to patient not guarantor

    Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.

    1 vote
    Under Review  ·  0 comments  ·  Forms  ·  Admin →
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  3. Online Scheduling

    we want the online scheduler to recognize the availability on the operatories, it is how we delegate and differenciate appointments to our providers outside of marking the provider name on the appointment; which seems to be confusing your system. Operatories would make this process way easier and more efficient

    3 votes
    0 comments  ·  Schedule  ·  Admin →
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  4. we would love to add vietnamese to the language option

    We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  5. Patient Self-Scheduling and Anonymous Hygienist Booking Enhancements

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Online Scheduling
    What area of the Feature?
    Writebacks
    What pain points/suggestions does the office have?
    -- Office would like to have patients have the ability to schedule without staff having to approve.
    -- Office would like an any provider option for hygienists without the hygienist name showing. They schedule in a round robin and don't want patients being able to select, but still want accurate availability.
    -- They provided their current website as an example of how they would like Weave to work https://kcfamilydental.com/ and say they have…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. Improving Messaging Reminders: Customizable Appointment Title to Skip Notifications Suggested by Support Department

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Reminders
    What pain points/suggestions does the office have?
    Office wants way to make only earliest appt reminder send, she suggested what she saw another company do: make appt title have something in it that means 'don't send reminder for this appt'. I suggested adv. filters already, but it didn't fit her needs.

    2 votes
    0 comments  ·  Admin →
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  7. Filter Needed to Exclude Specific Patients in Email Marketing Campaigns

    What department are you in?

    Support
    Which Feature does this pertain to?
    Email Marketing
    What area of the Feature?
    Selecting recipients
    What pain points/suggestions does the office have?
    A filter to exclude specific patients.
    When sending out campaigns the office wants to be able to exclude specific patients at certain times but allow them to continue to get campaigns at other times

    2 votes
    0 comments  ·  Admin →
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  8. Recall & Inactive patients

    When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  9. Email Campaigns

    Holiday templates for email campaigns with a choice of holiday photos.

    1 vote
    0 comments  ·  Email  ·  Admin →
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  10. Write back to text reminders

    When a notification (your glasses or contacts have arrived) text is sent out to a patient it would be nice if Weave could write back in the patient chart that they were notified by text.

    5 votes
    0 comments  ·  Advanced Filters  ·  Admin →
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  11. app alerts do not last long enough

    The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  12. Hyperlinks within text editing

    Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  13. Signature for Faxes

    We get a lot of prescription refill requests via fax and it would be nice to be able to add the signature without having to print and then scan back into the computer.

    1 vote
    0 comments  ·  Fax  ·  Admin →
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  14. Dolphin Schedule Syncing for Online Scheduling Feature

    The online scheduling feature needs to integrate with Dolphin because patients are selecting random times that we don't actually have available and that is frustrating to both the patient and our staff having to call back.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  15. Tracking Manual Texts in Messaging Analytics

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Office would like to be able to track by manual texts sent by user

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Increase Mobile App Picture Message Size Limits for Better Functionality

    What department are you in?

    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Sending Picture Messages
    What pain points/suggestions does the office have?
    The doctor is unable to send pictures to his clients without having to make sure they are at least 1MB or smaller. He says that the size limit on pictures sent through the mobile app is too prohibitive for what he needs and uses and is wondering if there would be a way to increase the limits of what can be sent.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Customizable Document Group for Forms in Eaglesoft

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    PDF Writebacks
    What pain points/suggestions does the office have?
    They want the forms uploaded to Eaglesoft to not always end up in the weave forms document group. They would like to have the option to have them end up in medical history document group or other groups as well

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. EPM Integration Inquiry: Digital Forms Release and Previous Officemate Integration

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Integration
    What pain points/suggestions does the office have?
    Office wants to know when digital forms will be ready and integrated with EPM and why did Weave integrate with the older Officemate before having integration for EPM.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Printing Receipts

    For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  20. Can HSA/FSA Cards with Longer CVC Codes Be Processed Manually?

    What department are you in?

    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    CVC code for manually entering card info
    What pain points/suggestions does the office have?
    The office has had several occasions where a patient has an HSA/FSA card and they cannot manually enter in the payment info because the CVC code is longer than 3 digits and the desktop app and payment link only allows 3 digits. This is very inconvenient for them since they can then only process these payments using the terminal.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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