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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Texting "Cancel" Prioritizes that Message

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes
    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  2. SMS Emergency Word Recognition

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…

    0 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  3. Tracking Appointment Reminders way of Email vs Text

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Appointment Auto-Reminders via Email

    What pain points/suggestions does the office have?
    Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.

    4 votes
    0 comments  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?

  4. Forms on Mobile App: User Suggestions and Provider Selection Request

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Form Availability for Mobile App

    What pain points/suggestions does the office have?
    They would love if Forms was on the Mobile App. Is that something that's coming in the near future?
    Also, they would love if they're able to select a provider on one of their forms before sending it to the patient.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  5. Weave Portal - Safari Compatibility

    The new Weave Portal does not work on Safari anymore, and we cannot access the old portal either. Can we please update the portal so that it is compatible with Safari? Thank you.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  6. Sample Ringtone Preview for Call Groups Requested by Onboarding Team

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Ringtone by Callgroup

    What pain points/suggestions does the office have?
    This office would like to be able to hear a sample of the ringtones that they can select when they select per Call Group.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  7. Being able to see previous text message from the schedule icon

    We would like to get back seeing previous text message from the schedule icon when texting a patient

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  8. "Office Seeks Notification Feature for Text-to-Pay in User Functionality"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Payments

    What pain points/suggestions does the office have?
    The office wants to receive a notification when a patient uses the text to pay option?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Archiving and Deleting Call and SMS History in Mobile App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Text message and phone history

    What pain points/suggestions does the office have?
    Wanting to be able to archive and/or delete call history and sms history in bulk.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Tracking Appointment Reminders and Confirmations in Weave

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Appointment Auto-Reminders via Email

    What pain points/suggestions does the office have?
    Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. "Automated Urgency Alerts for Inbound SMS in Patient Support"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. "Role Assignment/Permissions: Need More Granular Control for Front Desk Staff in Weave"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Role assignment/permissions

    What pain points/suggestions does the office have?
    The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  13. "Need Granular Permissions for Front Desk Staff to Change VM Greetings Without Full Admin Access"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Role assignment/permissions

    What pain points/suggestions does the office have?
    The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Pet Birthday and Recall Reminders Enhancement Requests

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto-Reminders

    What pain points/suggestions does the office have?
    Birthday Reminders:
    Doesn't recognize pet's birthday. "Pet's Name" isn't even an option to drag and drop in the text template.
    Recall Reminders: It doesn't specify which pet of the owner's is due to for what type of appointment. They'd love the ability to see that information within Weave and not have to go check in their PMS.
    Thinks we should have Auto-Payment Reminders for Text-To-Pay.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Managing Call Logs: Onboarding Office Suggests Clearable Call Records in Desktop App

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Call logs in the desktop app

    What pain points/suggestions does the office have?
    This office would love to have a way to clear call records from the desktop app as a way of managing follow-ups with patients. They would like the ability to clear the call log from the app view if they've handled that call/called back that missed call. I explained that they're simply logs at this time, but the way of managing the calls similar to the text inbox is…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. "Feature Request: Highlight Cancelled Appointment Messages in Weave"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Enable Messaging to Unknown Numbers from Recent Calls List in Desktop App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Sending messages

    What pain points/suggestions does the office have?
    In the desktop app > Phone > Recent Calls, if the calls are from random numbers that do not have client/patient profiles attached to them, the option to text the number from Recent Numbers is greyed out and not usable. The office would like to be able to start a message thread with people that don't have saved client information from the recent calls list.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. Monthly Report for Sent/Received Text Messages in Text Connect

    What department are you in?

    Support

    Which Feature does this pertain to?
    Text Connect

    What area of the Feature?
    Report to see text messages

    What pain points/suggestions does the office have?
    Is there a monthly report to see text messages that have been sent and received.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Bulk Number Porting Request for Desktop App: Streamline the Process

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Porting

    What pain points/suggestions does the office have?
    This office needs to port well over 100 numbers to Weave and they are very annoyed that they have to enter each number in one by one. For our larger multi groups and for offices with call centers, it would be beneficial to have an option to just copy/paste a list of numbers that they need to port over rather than having to enter them in one by one.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. "Doctor Requests Enhanced Schedule View Filters in Onboarding"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    Schedule view

    What pain points/suggestions does the office have?
    Doctor would like it if we could filter their schedule view by appointment status other than confirmed/unconfirmed.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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