Desktop App
1459 results found
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"Embedding Forms Directly on Web Pages: Office Requests Simplified Form Integration"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Public Link/websitesWhat pain points/suggestions does the office have?
Office would like a link to embed the form into their webpage (instead of a link that patients/customers can click on to take them to the page to fill out the form).2 votes -
Report on Monthly Birthdays for Patient Reminders in Support Dept
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
RemindersWhat pain points/suggestions does the office have?
Office wants to pull a report from weave of patients with birthdays just on in that month. They know they get birthday wishes via automatic text so was hoping it was something we could reference.2 votes -
Billing Party Sync Issue for Ortho Minor Patients: Proposed Solution & Next Steps
Hey <@U02LFHK94G2> , Including this thread for reference about the Beta issue our office ran into. and keep everyone in the loop.
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going…
2 votes -
Syncing Billing Party Info for Minors in Ortho Specialty: Impact Assessment and Product Decision Required
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going live.
2 votes -
disappointment
There are several things, starting with the fact the weave does not intergrade with eaglesoft the way we were led to believe. The payments through weave do not post to eaglesoft, you can not do treatment plan signing through weave. The Forms are all together instead of separate. There's no notifications if a patient answers yes to a covid question or if a patient has new insurance I have to just go looking into everyone's forms. I really hope that these things are in the works. I feel like we were told what we wanted to hear to get our…
1 vote -
Enter cash, checks, and other forms of payments
Need to be able to document all forms of payments through Weave and not have to use a spreadsheet (recommended by support) to document cash, checks, or CareCredit payments.
2 votes -
CSV Contact Merge: Add Custom Contacts to .CSV Effortlessly
What department are you in?
SupportWhich Feature does this pertain to?
CSVWhat area of the Feature?
Contacts/updating .CSVWhat pain points/suggestions does the office have?
Office would like a feature where you can push a button or something and all the custom contacts they've created would be added to the current copy of the .CSV (or vice-versa), so that both can be merged.2 votes -
Text to pay by past due days catagories.
Weave should be able to identify invoices by a past due range and send out text to pay links to a group instead of having to manually sending them all. It should have like a 60-90 day range a 91-120 and a 120+ or something when you select that range it would populate a text to pay for each that can receive text message and send them out as a mass amount.
1 vote -
Custom Scheduling Options Needed for Variable Appointment Times and Breaks
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Times for schedulesWhat pain points/suggestions does the office have?
Being able to input times instead of select times, Office has breaks at times like 8:20 but can only select 8:15 or 8:30. Would like the ability to change doctors appointment lengths for different days. Some days they take 30 minutes for an appt and others they take 40 minutes.2 votes -
Download all text conversions to a csv or sql file
It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.
3 votes -
Issues with Messaging Multiple Contacts in Patient Accounts
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Multiple contact associated with Patient accountWhat pain points/suggestions does the office have?
Office has noticed that if she is trying to initiate a sms conversation with any number that is associated with an account, but not the primary number, it will revert to the primary mobile number and essentially block our customer from texting these other numbers. Has stated that this is frustrating as they may have a household with multiple pets but needs to contact a specific owner and is…2 votes -
Texting "Cancel" Prioritizes that Message
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Cancelled appointment messagesWhat pain points/suggestions does the office have?
Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.2 votes -
SMS Emergency Word Recognition
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Inbound SMS triggersWhat pain points/suggestions does the office have?
The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…0 votes -
Tracking Appointment Reminders way of Email vs Text
Which Feature does this pertain to?
Desktop AppWhat area of the Feature?
Appointment Auto-Reminders via EmailWhat pain points/suggestions does the office have?
Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.4 votes -
Forms on Mobile App: User Suggestions and Provider Selection Request
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Form Availability for Mobile AppWhat pain points/suggestions does the office have?
They would love if Forms was on the Mobile App. Is that something that's coming in the near future?
Also, they would love if they're able to select a provider on one of their forms before sending it to the patient.2 votes -
Weave Portal - Safari Compatibility
The new Weave Portal does not work on Safari anymore, and we cannot access the old portal either. Can we please update the portal so that it is compatible with Safari? Thank you.
1 vote -
Sample Ringtone Preview for Call Groups Requested by Onboarding Team
What department are you in?
OnboardingWhich Feature does this pertain to?
PhonesWhat area of the Feature?
Ringtone by CallgroupWhat pain points/suggestions does the office have?
This office would like to be able to hear a sample of the ringtones that they can select when they select per Call Group.2 votes -
Being able to see previous text message from the schedule icon
We would like to get back seeing previous text message from the schedule icon when texting a patient
2 votes -
"Office Seeks Notification Feature for Text-to-Pay in User Functionality"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
The office wants to receive a notification when a patient uses the text to pay option?2 votes -
Archiving and Deleting Call and SMS History in Mobile App
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Text message and phone historyWhat pain points/suggestions does the office have?
Wanting to be able to archive and/or delete call history and sms history in bulk.2 votes
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