Desktop App
1458 results found
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Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
Print Phone Reports
The Weave Desktop App will break phone calls down by which phone answered how many calls that day, and also how many calls a phone placed that day. It would be super helpful to have a way to be able to print or save this as a way to track productivity. It is also very helpful to see how many missed calls there were and what times that happened.
1 vote -
Clarify Form Builder Preview to Prevent Submission Confusion
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Form Builder where you can preview all of the forms.
What pain points/suggestions does the office have?
One office was pretty confused on how to have patients fill out forms. They thought they could click on the form in form builder and have the patient fill it out there. If you go through the form you are actually able to fill in the boxes and submit the form and it tells you that the form has been submitted successfully, but then the…2 votes -
Online Scheduler
Hi! We are currently working with Compulink EHR and it has stopped communicating with Weave. For example, Weave's online scheduler is showing every appointment time available for patients to request; however, we have a full schedule of patients and these time slots are no longer available. We are hoping that once a patient schedules an appointment that Weave will take away these times as "available" so patients are not requesting these specific times and being disappointed when the times are not available!
2 votes -
Alert when patients turn 18 to update required paperwork
It would be very helpful to have an alert when sending appointment reminders that a patient has turned 18 since their last visit so we can have them update legal paperwork.
1 vote -
Patient MRN #'s should sync with our system
In the payments section, the patients and patient record number should sync. It's ridiculous that this can't happen. I understand that Weave doesn't "integrate" with our software but if you are going to keep customers other than dental customers, then your programmers need to figure out a way to make this happen.
1 vote -
"Request for Proactive Notification System for Sync App Downtime and Errors"
What department are you in?
SupportWhich Feature does this pertain to?
Sync AppsWhat area of the Feature?
Integrations and downtimeWhat pain points/suggestions does the office have?
I hear this request often, especially with escalations
The office would like a notification system with the Sync app. meaning if it disconnects or goes unhealthy or has errors, they'd like to be notifed. Rather then them having to find something wrong (like a patient gettings texted the wrong time) then call into weave and find out it's disconnected.
They want us to be proactive in contacting them over issues with…2 votes -
Improve sync time to weave when updating open dental
Right now it takes about 10 minutes for information entered into Open Dental to sync and be available in Weave.
For example, if I add a new patient John Smith to open dental, I have to wait 10 minutes to see them pop up in Weave. I would like to send them a digital form immediately but can't because I have to wait for Weave to sync.
The same goes for entering a patient's insurance information in Open Dental. Have to wait 10 mins for it to show up in Weave. Same with phone number, email, or any other piece…
2 votes -
"Request for Insurance Claim Management Services in Weave's WIV Feature"
What department are you in?
SupportWhich Feature does this pertain to?
WIVWhat area of the Feature?
ClaimsWhat pain points/suggestions does the office have?
User/office would like to see Weave offer insurance claim management services/options in addition to verification.2 votes -
Issues with Spanish Auto Reminders in Messaging Feature
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Spanish Auto RemindersWhat pain points/suggestions does the office have?
The appointment reminders are using some english words instead of Spanish on the day of the week and the month. For example, "de su cita el Wednesday de" should not say Wednesday, but Miercoles. And "Wednesday 18th de Janen nuestra" what is Janen? There is no month in Spanish that is Janen, are we thinking Enero? Thanks!2 votes -
Prevent Data Overwrite: Offices Seek Honest Patient Responses for Forms
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
The auto generated messages when sending a pt formsWhat pain points/suggestions does the office have?
The form will overwrite data in the pms. so they have existing patients entering 'no' on everything and erasing their own data, the office would like to change the auto generated message so they can let pts know to answer all of the questions earnestly so they do not overwrite their own data2 votes -
Optimizing Patient Workflow: Form Writeback & PDF Creation
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Writeback/.PDF creationWhat pain points/suggestions does the office have?
Product Marketing/Use Case Suggestion:
Forms used for doctor facing notes/prep/post appointment(s) with patients. > Create packets for standardized workflow > Pull select fields from authorized form(s) & packets to create .pdf treatment plan.
Other notes to be written back to pms as needed/relevant.1 vote -
Processing fees charge to customers.
Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.
10 votes -
Allow marking as "Paid/Completed/Posted" after entered into PM System.
We have duplicate payments logged into patient accounts due to many people checking payments screen, posting, then someone else sees it there and posts again. It would be nice to just have the ability to "Mark Completed" like Texts feature has. That is at least SOMETHING to denote payment has been processed already.
1 vote -
Transfer Call
TRANSFERRING CALLS. When a call is transferred (anyway - warm or blind) It would be nice if it said it was being transferred versus just ringing again. If i am not paying attention to the caller ID during the first time the phone rings and it rings again, I do the whole office greeting instead of just saying "This is..."
Is there a way that we can fix this? It would be very helpful to know if the call is being transferred.
2 votes -
Pronoun Visibility
Has their been any discussion surrounding pronoun visibility within the Weave app? Offices using weave would be able to deliver a better patient experience if that information was on the patient profile and displayed on the Call Pop screen. Maybe an easy way to offer this would be a drop down selection, very similar to what we offer for Language Preference.
1 vote -
"Enable Email Campaigns to Select Recipients from Existing CSV/Custom Contacts in Weave"
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
RecipientsWhat pain points/suggestions does the office have?
Office's PMS doesn't integrate with Weave so they upload patients via CSV or custom contact. They want email marketing campaigns to be able to select recipients from the Weave app that they've already added via CSV file or custom contact without having to upload a separate csv file3 votes -
"Sales Request: Add BlueCross BlueShield Availity to Insurance Verification Payer List"
What department are you in?
SalesWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
insurance verification payerWhat pain points/suggestions does the office have?
Adding a payer to the insurance verification payer list. Need BlueCross BlueShield Availity added2 votes -
Appointments color description
Good morning i have a few suggestions for appointments. I would like to color coordinate the different appointments, Red for emergencies, Yellow for Contact lens fitting. Blue for annual eye exam. Purple for medical and other follow-ups
Davena
954-888-93931 vote -
"RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!
We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were…
1 vote
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