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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. birthday

    birthday functionality for veterinary offices as the current one is designed for humans only. would be helpful if it allowed us to send birthday wishes to our patients(not the client) which are dogs/cats etc.

    2 votes
    1 comment  ·  Email  ·  Admin →
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  2. email reminder contact us detail

    when clients click on contact us button when they receive an email reminder for an appointment the email we receive just says "john smith" requested to be contacted for an appointment. It would be more helpful if it told us what they were requesting an appointment for such as "fluffy" is overdue for vaccines. Even if this was just a regurgitation of the email we send to them that says patient is this many days overdue for exam please call to schedule. this would allow us to know what the client was reaching out to us for.

    3 votes
    0 comments  ·  Auto Email Reminders  ·  Admin →
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  3. Trigger auto-reminders when appointment is rescheduled

    Weave only triggers auto reminders for a new appointment - if an appointment is rescheduled, it does not recognize this as a new appt and auto reminders are not triggered. Please change this so that rescheduled appointments have a Save The Date Reminder go out and continue on with the auto reminder sequence.

    8 votes
    0 comments  ·  Auto Email Reminders  ·  Admin →
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  4. "Ipad Support Requested for Forms Icon and Weave App in Onboarding Department"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Forms Icon

    What pain points/suggestions does the office have?
    They would think it really helpful to have forms icon available on the Ipad. Have the weave app available on iPads with all the same features as the desktop app
    They understand it's not supported on phones.

    2 votes
    0 comments  ·  Admin →
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  5. Request for Sound Notifications & UI Adjustments in Messaging Feature

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Notifications

    What pain points/suggestions does the office have?
    They want message notification to have the option to play sounds similar to the sounds that play for team chat, so the the person working the desk knows when to walk over to the computer. She also wants the way you edit office hours to go back to how it was before as not a clock, and the way you tag messages to work so that it can just tag the message not the…

    2 votes
    0 comments  ·  Admin →
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  6. Improving Print Format for Digital Forms in Partially Digital Offices

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    The look of forms in printed state

    What pain points/suggestions does the office have?
    Please make digital forms look more presentable in printed format. many offices are not yet fully digital and are slow to get there. they do need the forms to look nice when they are printed. the way forms look like now when printed is useless to them.
    (the forms add-on was sold as a service that would work for the office that is not fully digital and it…

    2 votes
    0 comments  ·  Admin →
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  7. Enhanced Copy Functionality for Desktop App Patient Profiles

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Patient Profiles

    What pain points/suggestions does the office have?
    It would be really nice to be able to click to copy or be able to highlight the information in the desktop app profiles for patients. Specifically the patient ID and phone numbers and emails would be nice to be able to copy for easy access

    2 votes
    0 comments  ·  Admin →
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  8. Streamlining Dental Referrals: Addressing Pain Points in Pre-Admission Registration Forms

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Pre-Admission Registration Page

    What pain points/suggestions does the office have?
    Pre-Admission Registration Page is a point of pain for digital forms that are used as referral forms from dentist to orthodontist and vice versa.

    2 votes
    0 comments  ·  Admin →
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  9. Addressing Recall Messages for Deceased Patients: Request for Software Update

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Appointment and Recall Reminders

    What pain points/suggestions does the office have?
    Recall's sent to patients that are marked as deceased. Can a request be submitted to have a software update to change the messages sent to patients marked as deceased

    2 votes
    0 comments  ·  Admin →
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  10. QR option for reviews

    A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly

    3 votes
    0 comments  ·  Reviews  ·  Admin →
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  11. User Role Request: Listen to Recordings without Deletion

    What department are you in?

    Support

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    User Roles for phones/recordings

    What pain points/suggestions does the office have?
    Office would like a role where the User can listen to recordings but not delete them.

    4 votes
    2 comments  ·  Admin →
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  12. "Support Team Suggests Read-Only Access for Team Members in Text Threads of Desktop App"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Text threads

    What pain points/suggestions does the office have?
    The office is wanting those with the team member role to only have a “read-only” access instead of being able to delete things such as message threads.

    2 votes
    0 comments  ·  Admin →
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  13. feature request

    I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  14. Restrict access to listen to recorded calls

    I would like the ability to restrict who can listen to recorded phone calls to a singular role. We don't want our site leads to have access to that but we want them to be able to do everything else.

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  15. show events blocks in the schedule on the app

    We use Dentrix. The mobile app should show events and lunch blocks in the schedule on the mobile app. Right now it just looks like an opening. there is no way for someone looking at the app to see that an appt is blocked for something other than a patient.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
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  16. "Enhancement Request: Password-Protected Messaging via Weave for Patients"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Improvement

    What pain points/suggestions does the office have?
    Cx wants to send password protected to our patients through weave?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. MFA Request for Mobile App Security Compliance

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Security

    What pain points/suggestions does the office have?
    Office just purchased and signed a new cyber insurance policy for their practice that states all practice software needs to be MFA enabled and was hoping weave could provide the MFA layer to the app.

    2 votes
    0 comments  ·  Admin →
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  18. Icon showing Received Forms

    We'd love to see an icon next to patient names showing that they have submitted forms. This would be similar to the icon showing that they have sent a message.

    6 votes
    0 comments  ·  Forms  ·  Admin →
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  19. Need ability to do an email campaign with parent company to get database info from subcompanies

    Want to create mass email campaign for my two companies that are controlled by a parent company but currently need to create campaign for each company since parent company doesn't have this feature.

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  20. "Integrations: Verifying Patients with Meritain Health Insurance (Aetna)"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    Support Meritain Health Insurance

    What pain points/suggestions does the office have?
    Office would like to be able to verify patients who use Meritain Health Insurance (under Aetna umbrella).

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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