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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Security Concern: One Login Used by Multiple Users for Office Logins

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Logins

    What pain points/suggestions does the office have?
    Actually, it's a pain point from Weave Security perspective.
    There are a good number of offices that use 1 login for all or multiple users.
    This is not secure and can cause problems with functionality.
    We do recommend to offices that they have one unique login per user, but it's often rebuffed.
    Is it possible to limit logins to 1 or 2 devices at a time?

    2 votes
    1 comment  ·  Admin →
    How important is this to you?

  2. Blocking Threatening and Spam Messages in Support Department

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Blocking Numbers

    What pain points/suggestions does the office have?
    This office is receiving both threatening texts from an unknown number, as well as spam/advertisement messages.
    They would like the ability to block both types of numbers/messages.
    They said they can be contacted with any questions at:
    Office: 801-475-4511
    Cell: 801-643-2131

    2 votes
    0 comments  ·  Admin →
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  3. Suggestions to Improve Fax Feature for Onboarding Team Users

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Inbox

    What pain points/suggestions does the office have?
    No way of knowing which of their multiple fax numbers an incoming fax is being sent to in the shared inbox. This really slows down their efficiency with connecting the fax with the right personnel in order to generate a timely response.
    Also, it would be nice to have an email or text notification option tied to each fax number once a new inbound fax is received since many of the concerned parties are…

    2 votes
    0 comments  ·  Admin →
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  4. Doctor Requests Personal Voicemail Access and Multi-Factor Authentication for Mobile App

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Voicemail

    What pain points/suggestions does the office have?
    Doctor would like to be able to check his personal VM box through the Mobile App.
    He also would like to send the suggestion that we implement multi-factor authentication for the Mobile App so that it's more secure.

    2 votes
    0 comments  ·  Admin →
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  5. Request: Block Automated Review Invites for No-Shows/Cancellations

    What department are you in?

    Support

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    Automated Review Invites

    What pain points/suggestions does the office have?
    The office wants a way to stop invites sending to people who no-show'd their appointments.
    I've had a bunch of offices request this, so I'm putting in the request for this specific office.
    I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show"…

    2 votes
    0 comments  ·  Admin →
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  6. Tracking Training Camp Completion in Weave Portal

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Training Camp Completion

    What pain points/suggestions does the office have?
    The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?

    3 votes
    2 comments  ·  Admin →
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  7. Enhance Quickfill Lists: Add Tags for Better Searchability in Desktop App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Lists (esp. quickfill)

    What pain points/suggestions does the office have?
    They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

    2 votes
    1 comment  ·  Admin →
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  8. Feedback on PDF Font Color for Onboarding Forms

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    PDF

    What pain points/suggestions does the office have?
    They don't like that the PDF of the form they tested was showing in purple font. They feel it "doesn't look official," and I hate to say that I agree.

    2 votes
    0 comments  ·  Admin →
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  9. Pain Point: Incoming Faxes Not Showing Recipient Department, Causing Operational Nightmare

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Fax display in client

    What pain points/suggestions does the office have?
    I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
    "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.…

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  10. "Add Last Edit Date/Time & Editor Info to Forms Dashboard in Onboarding Feature"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Forms Dashboard/Builder
    What pain points/suggestions does the office have?
    Suggestion from myself - the Forms located in their Forms Dashboard show date of creation but not date/time of last edit made to that form. It would be great to see when the last edit was made and whom made that edit. (Either the customer or Weave)

    2 votes
    0 comments  ·  Admin →
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  11. "Streamline Scheduler Messaging to Reduce Confusion and Retain Clients"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    When a customer's patients/clients are requesting an oppointment using online scheduler,

    What pain points/suggestions does the office have?
    one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. Improving Forms Export: Organize Columns by Yes/No Answers

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Exporting Forms to Dentrix

    What pain points/suggestions does the office have?
    When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

    2 votes
    0 comments  ·  Admin →
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  13. Organize Dentrix Export: Separate Columns for Yes/No Answers on Forms

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Exporting Forms to Dentrix

    What pain points/suggestions does the office have?
    When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Form Reversion Suggestion for Onboarding: Restore Previous Versions and Recent Reverts

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Form Builder/Editor

    What pain points/suggestions does the office have?
    Suggestion from our amazing Dan in Sales! Giving our customers the ability to 'revert' back to prior versions of their forms before edits were made by the office. Also, I would add the ability to go back to the most recent version if they do revert a form.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. User Feedback on Desktop App Password Length Requirement

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Creating Password

    What pain points/suggestions does the office have?
    There was recently an update to require the password for users to be 15 characters log when they create their user with Weave. Most office I talk to at this point complain about the length requirement being excessive.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. "Feedback on Desktop App Password Requirements from Onboarding Department"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Password

    What pain points/suggestions does the office have?
    Office does not like the character requirements for the password saying it is too long and complex

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. "Add Logo/Photo to Auto-Reminders for Onboarding Messaging Feature"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Reminders

    What pain points/suggestions does the office have?
    The office would like to be able to add a logo or photo to auto-reminders.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. "Office Requests to Add Logo/Photo to Messaging Reminders in Onboarding Dept"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Reminders

    What pain points/suggestions does the office have?
    The office would like to be able to add a logo or photo to auto-reminders.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Add Google/Facebook Logos to Top Priority Review Button for Clarity

    What department are you in?

    Support

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    The link landing page. (Where the Review options are shown, where the link goes when clicked)

    What pain points/suggestions does the office have?
    I have an office that is calling back on this & was unable to navigate the feedback portal and submit a request. They have issue with the top priority review service not clearly showing a logo/branding that it is through Google/Facebook.
    They would like to see the Google/Facebook logo added to the "Write Recommendation/Review" button to clearly show that…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Direct Scan to Fax: Streamlining Document Workflow for Support Team

    What department are you in?

    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Documents

    What pain points/suggestions does the office have?
    The office advised that having to scan documents to their desktop and then having to attach documents in the Weave Desktop App can be cumbersome. They were wondering if it would be possible to make it so that they could scan documents directly into the Fax feature on the desktop app to save them that step.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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