1458 results found

1. Enhance Desktop App Lists with Tagging for Improved Search and Filtering

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Lists (esp. quickfill)

   What pain points/suggestions does the office have?
   They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

   2 votes

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2. Enhance Quickfill Lists: Add Tags for Better Searchability in Desktop App

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Lists (esp. quickfill)

   What pain points/suggestions does the office have?
   They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.

   2 votes

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3. Feedback on PDF Font Color for Onboarding Forms

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Forms

   What area of the Feature?
   PDF

   What pain points/suggestions does the office have?
   They don't like that the PDF of the form they tested was showing in purple font. They feel it "doesn't look official," and I hate to say that I agree.

   2 votes

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4. Pain Point: Incoming Faxes Not Showing Recipient Department, Causing Operational Nightmare

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Fax

   What area of the Feature?
   Fax display in client

   What pain points/suggestions does the office have?
   I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
   "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.
   In our Portsmouth location alone, we have 8 incoming fax lines for various departments. Some of these fax lines can literally receive 25+ faxes per hour (so about 200 faxes could come in within an hour). When we originally signed up with Weave, we were told that incoming faxes would show the fax number that the fax was coming “TO”. This would not be ideal, but, considering the number of faxes coming in for various departments, we would at least know what department it was FOR based on the fax.
   However. This is not the case.
   Faxes come in as who it is FROM. Meaning we get faxes by the fax number it came from. So we have to have dedicated staff LITERALLY go through every fax, one by one (yes, it could be 200 in an hour), open the fax, see who it’s to, save it and send it to the correct department.
   I have put in requests through your tech team to have this changed, but nobody seems to have any sense of urgency.
   This seems like a fairly easy request to make. Can someone tell me when this will be corrected? Again, that is not what we were told when we signed onto weave and this is becoming a NIGHTMARE.
   I urge you to look at the number of incoming faxes we receive in OP alone…not to mention other offices…and imagine how long it would take you to open each one…and do this throughout the day….because some of these faxes are URGENT."

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Fax

   What area of the Feature?
   Fax display in client

   What pain points/suggestions does the office have?
   I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
   "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.… more

   2 votes

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5. "Add Last Edit Date/Time & Editor Info to Forms Dashboard in Onboarding Feature"

   What department are you in?
   
   Onboarding
   Which Feature does this pertain to?
   Forms
   What area of the Feature?
   Forms Dashboard/Builder
   What pain points/suggestions does the office have?
   Suggestion from myself - the Forms located in their Forms Dashboard show date of creation but not date/time of last edit made to that form. It would be great to see when the last edit was made and whom made that edit. (Either the customer or Weave)

   2 votes

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6. "Streamline Scheduler Messaging to Reduce Confusion and Retain Clients"

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Scheduling Tab

   What area of the Feature?
   When a customer's patients/clients are requesting an oppointment using online scheduler,

   What pain points/suggestions does the office have?
   one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to this detail alone.

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Scheduling Tab

   What area of the Feature?
   When a customer's patients/clients are requesting an oppointment using online scheduler,

   What pain points/suggestions does the office have?
   one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to… more

   2 votes

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7. Improving Forms Export: Organize Columns by Yes/No Answers

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Forms

   What area of the Feature?
   Exporting Forms to Dentrix

   What pain points/suggestions does the office have?
   When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

   2 votes

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8. Organize Dentrix Export: Separate Columns for Yes/No Answers on Forms

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Forms

   What area of the Feature?
   Exporting Forms to Dentrix

   What pain points/suggestions does the office have?
   When exporting forms to Dentrix they want the columns to be organized between yes answers and a column for No answers

   2 votes

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9. Form Reversion Suggestion for Onboarding: Restore Previous Versions and Recent Reverts

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Forms

   What area of the Feature?
   Form Builder/Editor

   What pain points/suggestions does the office have?
   Suggestion from our amazing Dan in Sales! Giving our customers the ability to 'revert' back to prior versions of their forms before edits were made by the office. Also, I would add the ability to go back to the most recent version if they do revert a form.

   2 votes

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10. User Feedback on Desktop App Password Length Requirement

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Creating Password

    What pain points/suggestions does the office have?
    There was recently an update to require the password for users to be 15 characters log when they create their user with Weave. Most office I talk to at this point complain about the length requirement being excessive.

    2 votes

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11. "Feedback on Desktop App Password Requirements from Onboarding Department"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Password

    What pain points/suggestions does the office have?
    Office does not like the character requirements for the password saying it is too long and complex

    2 votes

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12. "Add Logo/Photo to Auto-Reminders for Onboarding Messaging Feature"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Reminders

    What pain points/suggestions does the office have?
    The office would like to be able to add a logo or photo to auto-reminders.

    2 votes

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13. "Office Requests to Add Logo/Photo to Messaging Reminders in Onboarding Dept"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Reminders

    What pain points/suggestions does the office have?
    The office would like to be able to add a logo or photo to auto-reminders.

    2 votes

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14. Add Google/Facebook Logos to Top Priority Review Button for Clarity

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    The link landing page. (Where the Review options are shown, where the link goes when clicked)

    What pain points/suggestions does the office have?
    I have an office that is calling back on this & was unable to navigate the feedback portal and submit a request. They have issue with the top priority review service not clearly showing a logo/branding that it is through Google/Facebook.
    They would like to see the Google/Facebook logo added to the "Write Recommendation/Review" button to clearly show that company logo like it does for the lower priority review options.
    It took me sometime to understand exactly what they were wanting, so if they do manage to submit a request it might not be clear what they were requesting in a feedback submission. She said they logged into the feedback portal, but were unable to submit their feedback request.

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    The link landing page. (Where the Review options are shown, where the link goes when clicked)

    What pain points/suggestions does the office have?
    I have an office that is calling back on this & was unable to navigate the feedback portal and submit a request. They have issue with the top priority review service not clearly showing a logo/branding that it is through Google/Facebook.
    They would like to see the Google/Facebook logo added to the "Write Recommendation/Review" button to clearly show that… more

    2 votes

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15. Direct Scan to Fax: Streamlining Document Workflow for Support Team

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Documents

    What pain points/suggestions does the office have?
    The office advised that having to scan documents to their desktop and then having to attach documents in the Weave Desktop App can be cumbersome. They were wondering if it would be possible to make it so that they could scan documents directly into the Fax feature on the desktop app to save them that step.

    2 votes

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16. "Enhance Weave: Access & Automate Unscheduled Patient List for Follow-Ups"

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Lists

    What pain points/suggestions does the office have?
    Dentrix has several crucial built in patient lists. One of them is called the "unscheduled list". This is a catch all list where patients who missed, broke, or postponed their appointment indefinitely get added to. Currently there is no way to access that data from weave (yes i am aware of marketing campaign and filters and no it can not be done). There should be an easy way to access the patients on this list via weave so that follow up text messages AND email messages could be sent. They don't all need to go out at once as i know about the TCPA compliance, however when we were with Solutionreach we used this feature all the time! We'd send a batch text message every 3 months to the patients on that list and solutionreach would space out the messages enough so we didn't get into any trouble or got black listed.
    Hope this was clear.

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Lists

    What pain points/suggestions does the office have?
    Dentrix has several crucial built in patient lists. One of them is called the "unscheduled list". This is a catch all list where patients who missed, broke, or postponed their appointment indefinitely get added to. Currently there is no way to access that data from weave (yes i am aware of marketing campaign and filters and no it can not be done). There should be an easy way to access the patients on this… more

    2 votes

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17. Payments via Fax

    *What department are you in? * Support

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as far as they've experienced. Entering each patient portion within the individual patient profile takes several hours each week.

    *What department are you in? * Support

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as… more

    1 vote

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18. forms and quick fill

    I would like to be able to respond to my patients that leave reviews through Weave. I can respond to google reviews but not Weave reviews.

    When will Medical Hx auto populate into Eaglesoft Med Hx?

    Are there medical release forms that I can add to my forms?

    Quick Fill- I wish the list would not hop to the beginning of the list when I am looking at a patient's note. I wish I could return to the exact place I was in the list after checking a note.

    1 vote

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    0 comments  ·  Forms  ·  Delete…  ·  Admin →
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    Request Received  ·  AdminKJ (Group Product Manager, Weave) responded

    Please refer to this article for more information on Eaglesoft Medical History Writebacks: https://www.weavehelp.com/hc/en-us/articles/6979693167003-Use-the-Medical-History-Form-for-Writebacks-in-Eaglesoft-v-18-

19. CE Credits available

    None of those drop down options work. This is a Weave System suggestion since Doctor CE's are abundant, but NOTHING for Opticians????

    Why do you only offer Doctor Videos for CE credits, even ones created by ABOC personnel? Why are they options for all the Opticians that also could use free CE credits to continue their ABO Certification? It would make us more likely to be engaged in training, that's for sure. We would make time for that.

    1 vote

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    1 comment  ·  Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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20. Hold Music - more options to utilize multiple media library items

    Would like more customization options to use multiple items from media library with Hold Music. Example: we have different topics that we have different doctors and other team members record messages on and we would like the option to combine different messages and switch out the order, etc instead of having to have those recorded as a single media file

    2 votes

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    0 comments  ·  Phones  ·  Delete…  ·  Admin →
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