1458 results found

1. payments

   There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:

   -make required fields optional
   -make the terminal able to process manual card payments without having to use the app

   There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:

   -make required… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Payments  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy

   I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Text Messaging  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Text to Pay Balance

   *What department are you in? * Onboarding

   *Which Feature does this pertain to? * Desktop App

   *What area of the Feature? * Payments

   *What pain points/suggestions does the office have?
   * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter a manual amount, or to select the amount on file.

   *What department are you in? * Onboarding

   *Which Feature does this pertain to? * Desktop App

   *What area of the Feature? * Payments

   *What pain points/suggestions does the office have?
   * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Payments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Choose folder for insurance verification reports

   I'd like to be able to save insurance verification reports to the folder of my choice in the Dentrix Document Center, rather than defaulting to "Patient Insurance Information".

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. Daily Report of the total Actual Paid Invoices and Refunds

   The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Payments  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Online Scheduling

   What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Schedule  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Admin Role & Photo Sharing Requests for Team Chat in CSM

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Admin Roles and Media Sharing in Team Chat: CSM Dept Requests Improvements

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Scott *What is the office Phone Number? * 8889998888 *Location ID of request * test123

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester… more

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Admin Rights and Image Sharing in Team Chat Requested by CSM

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Scott *What is the office Phone Number? * 8889998888 *Location ID of request * test123

   *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester… more

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Online scheduling request for DOB should also come through on the request

    Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Schedule  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Text Preview time is accurate

    Text Preview should be accurate -
    When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Text Messaging  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Sync 2 office locations under google reviews

    We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Reviews  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Customize Email Reminders: Add Logo & Edit Feature Requested by Onboarding Dept.

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Stephanie Cottrell *What is the office Phone Number? * <tel:303-424-5282|303-424-5282> *Location ID of request * 0d1fd9cd-3e00-4862-ab4c-e97c6337d690

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Feature Request: Office Customization for Email Auto Reminders and Logo Inclusion in Messaging

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester * Stephanie Cottrell *What is the office Phone Number? * <tel:303-424-5282|303-424-5282> *Location ID of request * 0d1fd9cd-3e00-4862-ab4c-e97c6337d690

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. payment/auto fill information

    It would be so beneficial & time saving~ When a patient calls in to make a payment, if there was a way to "AUTO FILL" the patient information~ the amount due fills in once we hit the $ symbol. However we need to manually enter name, address, zip and such..

    Just trying to save time.

    Thank you~

    Jodi

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Payments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Product Feedback: Add PDF Attachment Capability to Mobile Faxing

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. "Support Department Requests Mobile App Fax Feature to Include PDF Attachments"

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. insurance verification by code

    Ability to check and see if a specific procedure code is covered by a patient's insurance.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Feature Request: Timed Patient Review Requests in Mobile App

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Reviews *What pain points/suggestions does the office have? * I would love a feature in the “Reviews” section that would allow me to pick which patients we send reviews to, and at what specific time (7pm each night) *What would solve their pain points/suggestions? * n/a *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * drcapouch@lumen.vision *Name of office requester * Dr. Capouch *What is the office Phone Number? * n/a *Location ID of request * Lumen Vision

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Reviews *What pain points/suggestions does the office have? * I would love a feature in the “Reviews” section that would allow me to pick which patients we send reviews to, and at what specific time (7pm each night) *What would solve their pain points/suggestions? * n/a *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use?… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Private Reviews Need Reply Options

    As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Reviews  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close