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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Direct Scan to Fax: Streamlining Document Workflow for Support Team

    What department are you in?

    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Documents

    What pain points/suggestions does the office have?
    The office advised that having to scan documents to their desktop and then having to attach documents in the Weave Desktop App can be cumbersome. They were wondering if it would be possible to make it so that they could scan documents directly into the Fax feature on the desktop app to save them that step.

    2 votes
    0 comments  ·  Admin →
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  2. "Enhance Weave: Access & Automate Unscheduled Patient List for Follow-Ups"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Lists

    What pain points/suggestions does the office have?
    Dentrix has several crucial built in patient lists. One of them is called the "unscheduled list". This is a catch all list where patients who missed, broke, or postponed their appointment indefinitely get added to. Currently there is no way to access that data from weave (yes i am aware of marketing campaign and filters and no it can not be done). There should be an easy way to access the patients on this…

    2 votes
    0 comments  ·  Admin →
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  3. Payments via Fax

    *What department are you in? * Support

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  4. forms and quick fill

    I would like to be able to respond to my patients that leave reviews through Weave. I can respond to google reviews but not Weave reviews.

    When will Medical Hx auto populate into Eaglesoft Med Hx?

    Are there medical release forms that I can add to my forms?

    Quick Fill- I wish the list would not hop to the beginning of the list when I am looking at a patient's note. I wish I could return to the exact place I was in the list after checking a note.

    2 votes
    0 comments  ·  Forms  ·  Admin →
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  5. CE Credits available

    None of those drop down options work. This is a Weave System suggestion since Doctor CE's are abundant, but NOTHING for Opticians????

    Why do you only offer Doctor Videos for CE credits, even ones created by ABOC personnel? Why are they options for all the Opticians that also could use free CE credits to continue their ABO Certification? It would make us more likely to be engaged in training, that's for sure. We would make time for that.

    1 vote
    1 comment  ·  Integrations  ·  Admin →
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  6. Hold Music - more options to utilize multiple media library items

    Would like more customization options to use multiple items from media library with Hold Music. Example: we have different topics that we have different doctors and other team members record messages on and we would like the option to combine different messages and switch out the order, etc instead of having to have those recorded as a single media file

    2 votes
    0 comments  ·  Phones  ·  Admin →
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  7. payments

    There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:

    -make required…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  8. Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy

    I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  9. Text to Pay Balance

    *What department are you in? * Onboarding

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have?
    * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  10. Choose folder for insurance verification reports

    I'd like to be able to save insurance verification reports to the folder of my choice in the Dentrix Document Center, rather than defaulting to "Patient Insurance Information".

    5 votes
    0 comments  ·  Admin →
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  11. Daily Report of the total Actual Paid Invoices and Refunds

    The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  12. Online Scheduling

    What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  13. Admin Role & Photo Sharing Requests for Team Chat in CSM

    *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No

    2 votes
    0 comments  ·  Admin →
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  14. Admin Roles and Media Sharing in Team Chat: CSM Dept Requests Improvements

    *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester…

    2 votes
    0 comments  ·  Admin →
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  15. Admin Rights and Image Sharing in Team Chat Requested by CSM

    *Product Improvements * submission from <@UDM62KAMU> *What department are you in? * CSM *Which Feature does this pertain to? * Team Chat *What area of the Feature? * Admin Rights *What pain points/suggestions does the office have? * We want to be able to have an admin role that allows that person to view other conversations. We would also like the ability to send pictures in Team Chat. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name of office requester…

    2 votes
    0 comments  ·  Admin →
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  16. Online scheduling request for DOB should also come through on the request

    Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!

    3 votes
    1 comment  ·  Schedule  ·  Admin →
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  17. Text Preview time is accurate

    Text Preview should be accurate -
    When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  18. Sync 2 office locations under google reviews

    We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?

    1 vote
    0 comments  ·  Reviews  ·  Admin →
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  19. Customize Email Reminders: Add Logo & Edit Feature Requested by Onboarding Dept.

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name…

    2 votes
    0 comments  ·  Admin →
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  20. Feature Request: Office Customization for Email Auto Reminders and Logo Inclusion in Messaging

    *Product Improvements * submission from <@U029HSATHUM> *What department are you in? * Onboarding *Which Feature does this pertain to? * Messaging *What area of the Feature? * Email Messaging *What pain points/suggestions does the office have? * Office would like to have their logo as part of the email auto reminders. They would also like to be able to customize the emails themselves instead of having to have me modify them. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * scottrell16@yahoo.com|scottrell16@yahoo.com *Name…

    2 votes
    0 comments  ·  Admin →
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