Desktop App
1458 results found
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"Mass User Upload Request: Streamlining User Addition with CSV Uploads"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Adding usersWhat pain points/suggestions does the office have?
They would love to be able to do a mass upload of users through a CSV upload or something like that.2 votes -
Weave Mobile App: Add Voicemail Notifications in Notification Section
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Voicemail notificationWhat pain points/suggestions does the office have?
Office would like where the Weave mobile app will show notification if there is a new voicemail for the office. In the notification section in the Weave app there is text message, chat, follow up, fax, etc but not voicemail notification. The alternaitve at the moment is if they toggle on email/text notifcation in the Weave portal but they would like a way without putting that informatiom2 votes -
Voicemail Notifications Needed in Weave Mobile App
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Voicemail notificationWhat pain points/suggestions does the office have?
Office would like where the Weave mobile app will show notification if there is a new voicemail for the office. In the notification section in the Weave app there is text message, chat, follow up, fax, etc but not voicemail notification. The alternaitve at the moment is if they toggle on email/text notifcation in the Weave portal but they would like a way without putting that informatiom2 votes -
Office Requests Multi-Window Support for Easier SMS Management
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Office would like the ability to have multipl windows on their desktop in order to pin ongoing conversations with different patientsWhat pain points/suggestions does the office have?
Office is frustrated with having to scroll through SMS notification to communicat with their patients and would like the ability to have multiple desktop app windows open in order to pin and keep track of individual SMS conversations with patients.2 votes -
Frustration with Automated SMS Reminders Cluttering Message Queue and Lack of Mass Read Option
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are…2 votes -
Managing SMS Queue: Filtering Auto Reminders & Marking Messages as Read
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are…2 votes -
Online Scheduling Analytics
Please add analytics and have them tied to emailing the office. For example: they'd like analytics based around Scheduling requests from Online Scheduling, or when someone clicks on the online scheduler, etc.
3 votes -
1 vote
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"Streamline Template Creation Across Locations for Messaging Feature"
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
TemplatesWhat pain points/suggestions does the office have?
This office group would like to be able to create new text message templates without having to get to it from a patient message thread. They would like another, more direct, way to get to the message templates since they use the same ones across all their locations.All Location IDs
Parent: b37c831c-c65a-4f3b-af2b-7291ea4ef25d
Stamford: f6626735-5128-4843-8ddd-a23a0764794d
Derby: 10b6e78a-ba16-4ac1-9ad3-66ff0a944c99
Danbury: 734e842c-1d1d-4400-b8fa-14cd138247f2
Norwalk: fcc8563c-4a98-401b-80c4-b29f13026e6a2 votes -
Improving Security: Limit Logins to 1-2 Devices per User for User Functionality
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Improving Security: Limiting User Logins to 1 or 2 Devices
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Addressing Security: Limiting Logins to One Device per User
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Security Concern: One Login Used by Multiple Users for Office Logins
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Blocking Threatening and Spam Messages in Support Department
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Blocking NumbersWhat pain points/suggestions does the office have?
This office is receiving both threatening texts from an unknown number, as well as spam/advertisement messages.
They would like the ability to block both types of numbers/messages.
They said they can be contacted with any questions at:
Office: 801-475-4511
Cell: 801-643-21312 votes -
Suggestions to Improve Fax Feature for Onboarding Team Users
What department are you in?
OnboardingWhich Feature does this pertain to?
FaxWhat area of the Feature?
InboxWhat pain points/suggestions does the office have?
No way of knowing which of their multiple fax numbers an incoming fax is being sent to in the shared inbox. This really slows down their efficiency with connecting the fax with the right personnel in order to generate a timely response.
Also, it would be nice to have an email or text notification option tied to each fax number once a new inbound fax is received since many of the concerned parties are…2 votes -
Tracking User Completion of Weave Training Camp
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Weave Training CampWhat pain points/suggestions does the office have?
This office would like to know which of their users have completed Weave Training Camp and which haven't so that they can follow up and make sure everyone completes it.2 votes -
Doctor Requests Personal Voicemail Access and Multi-Factor Authentication for Mobile App
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
VoicemailWhat pain points/suggestions does the office have?
Doctor would like to be able to check his personal VM box through the Mobile App.
He also would like to send the suggestion that we implement multi-factor authentication for the Mobile App so that it's more secure.2 votes -
Request: Block Automated Review Invites for No-Shows/Cancellations
What department are you in?
SupportWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Automated Review InvitesWhat pain points/suggestions does the office have?
The office wants a way to stop invites sending to people who no-show'd their appointments.
I've had a bunch of offices request this, so I'm putting in the request for this specific office.
I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show"…2 votes -
"Track Training Camp Completion Status in Weave Portal for User Onboarding"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Training Camp CompletionWhat pain points/suggestions does the office have?
The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?2 votes -
Tracking Training Camp Completion in Weave Portal
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Training Camp CompletionWhat pain points/suggestions does the office have?
The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?2 votes
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