Legacy Desktop App
1460 results found
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Product Feedback: Add PDF Attachment Capability to Mobile Faxing
*Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a
2 votes -
"Support Department Requests Mobile App Fax Feature to Include PDF Attachments"
*Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a
2 votes -
insurance verification by code
Ability to check and see if a specific procedure code is covered by a patient's insurance.
1 vote -
Private Reviews Need Reply Options
As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.
2 votes -
Download photos to jpg file
Any photos that are sent via text can only be downloaded as a png file. Eaglesoft does not recognize that file. I would like the option to change the file to either a jpg or pdf when downloading. Thank you!
2 votes -
Integration with Practice Fusion
Integrating with the medical office EHR system called Practice Fusion would be very beneficial, probably for the Weave company and our smaller medical clinic. Right now, without this integration, we have to use alternate systems for email, reminders, and billing. Reminders being a major part considering we use the Weave text feature a ton. It's been a few years and Weave had still not integrated with this major EHR system. Wish it would!!
1 vote -
Payment Request Cancellation
It would be helpful if we could cancel a payment request through the desktop app.
2 votes -
Wellness Forms for iOS users
The wellness form submitted via safari, the form does not show filled with the checkboxes that were selected at the time of submission
When submitting in via chrome, the checkboxes selection seems fine when viewing the submitted form in the admin portalWould be nice to get this fixed, as this can likely be issue for iPhone users who are also using Safari on their phone.
1 vote -
Due Date that pops up when a patient calls is wrong
The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?
1 vote -
Follow up sort order, tag and filter
Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
Please call me if you have questions 201-433-86001 vote -
Team Chat: Mark as Unread
It would be helpful if a team member could read a message, then mark it for follow up. Sometimes we just don't have time to take action before many more messages come through, and then we have to sift through the messages to find the ones that need action.
4 votes -
automatically tag all responses to certain notifications to a specific staff member
It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?
1 vote -
Fax cover sheet add logo
Office would like the ability to add customizable logo to cover sheet
15 votes -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
14 votes -
Auto-archive messages after set time
Office would like Messages auto-archived (or automatically moved to "All" tab) after a set time-period (like 3 days or a week).
2 votes -
make it possible to be able to access a clients information, their number etc. available in all features
Office would like if it was possible to access a clients information (their number etc.) in text messages as well as in phone as well as in the patient icon. As of this moment if I look a client up for the most recent communication via text I can’t call them directly by just touching their contact information. I didn’t have to go search them again under patients or phone which is very unusual for this kind of software. If you have an iPhone you can imagine the process by which you can access someone’s contact information from any of…
1 vote -
Request for Monthly Office Hours Update Frequency
New Help Desk Request
Allow them to edit this once a year or on a need to basis
Request:
Office HoursFrom:
<@UDM62KAMU>Category:
The customer would love to see the office hours on a monthly basis so they don't have to change the office hours on a weekly basis because there are some days a week they work longer shifts on select days of the monthDetails:
Christine,
christma2@frontier.com|christma2@frontier.com,
<tel:(217)374-6132|(217) 374-6132>,
b8fdde9c-f786-4743-95c9-7c76d76c2ee81 vote -
In the team chat, it would be great if there was a way to flag or mark messages to show the rest of the team that another team member has it
In team chat, in would be great if there was a way to indicate that someone else is taking care of a particular message, such as, marking or flagging that particular message.
2 votes -
Manual Schedule for Core offices
Office would like to be able to manually upload or input their schedule onto Weave (this is for a Core office)
1 vote -
Hold times and calls dropped when placed on hold report
We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.
The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.
2 votes
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