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1460 results found

  1. Product Feedback: Add PDF Attachment Capability to Mobile Faxing

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes
    How important is this to you?
  2. "Support Department Requests Mobile App Fax Feature to Include PDF Attachments"

    *Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Fax *What pain points/suggestions does the office have? * Faxing on mobile still needs to allow us to attach pdf files. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * nick.e.oldham@gmail.com|nick.e.oldham@gmail.com *Name of office requester * Nick Oldham *What is the office Phone Number? * n/a *Location ID of request * n/a

    2 votes
    How important is this to you?
  3. insurance verification by code

    Ability to check and see if a specific procedure code is covered by a patient's insurance.

    1 vote
    How important is this to you?
  4. Private Reviews Need Reply Options

    As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.

    2 votes
    0 comments  ·  Reviews  ·  Admin →
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  5. Download photos to jpg file

    Any photos that are sent via text can only be downloaded as a png file. Eaglesoft does not recognize that file. I would like the option to change the file to either a jpg or pdf when downloading. Thank you!

    2 votes
    How important is this to you?
  6. Integration with Practice Fusion

    Integrating with the medical office EHR system called Practice Fusion would be very beneficial, probably for the Weave company and our smaller medical clinic. Right now, without this integration, we have to use alternate systems for email, reminders, and billing. Reminders being a major part considering we use the Weave text feature a ton. It's been a few years and Weave had still not integrated with this major EHR system. Wish it would!!

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
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  7. Payment Request Cancellation

    It would be helpful if we could cancel a payment request through the desktop app.

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  8. Wellness Forms for iOS users

    The wellness form submitted via safari, the form does not show filled with the checkboxes that were selected at the time of submission
    When submitting in via chrome, the checkboxes selection seems fine when viewing the submitted form in the admin portal

    Would be nice to get this fixed, as this can likely be issue for iPhone users who are also using Safari on their phone.

    1 vote
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  9. Due Date that pops up when a patient calls is wrong

    The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?

    1 vote
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  10. Follow up sort order, tag and filter

    Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
    Please call me if you have questions 201-433-8600

    1 vote
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  11. Team Chat: Mark as Unread

    It would be helpful if a team member could read a message, then mark it for follow up. Sometimes we just don't have time to take action before many more messages come through, and then we have to sift through the messages to find the ones that need action.

    4 votes
    Planned  ·  2 comments  ·  Chat  ·  Admin →
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  12. automatically tag all responses to certain notifications to a specific staff member

    It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  13. Fax cover sheet add logo

    Office would like the ability to add customizable logo to cover sheet

    15 votes
    2 comments  ·  Fax  ·  Admin →
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  14. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    14 votes
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  15. Auto-archive messages after set time

    Office would like Messages auto-archived (or automatically moved to "All" tab) after a set time-period (like 3 days or a week).

    2 votes
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  16. make it possible to be able to access a clients information, their number etc. available in all features

    Office would like if it was possible to access a clients information (their number etc.) in text messages as well as in phone as well as in the patient icon. As of this moment if I look a client up for the most recent communication via text I can’t call them directly by just touching their contact information. I didn’t have to go search them again under patients or phone which is very unusual for this kind of software. If you have an iPhone you can imagine the process by which you can access someone’s contact information from any of…

    1 vote
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  17. Request for Monthly Office Hours Update Frequency

    New Help Desk Request

    Allow them to edit this once a year or on a need to basis

    Request:
    Office Hours

    From:
    <@UDM62KAMU>

    Category:
    The customer would love to see the office hours on a monthly basis so they don't have to change the office hours on a weekly basis because there are some days a week they work longer shifts on select days of the month

    Details:
    Christine,
    christma2@frontier.com|christma2@frontier.com,
    <tel:(217)374-6132|(217) 374-6132>,
    b8fdde9c-f786-4743-95c9-7c76d76c2ee8

    1 vote
    0 comments  ·  Admin →
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  18. In the team chat, it would be great if there was a way to flag or mark messages to show the rest of the team that another team member has it

    In team chat, in would be great if there was a way to indicate that someone else is taking care of a particular message, such as, marking or flagging that particular message.

    2 votes
    Added to Backlog  ·  0 comments  ·  Chat  ·  Admin →
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  19. Manual Schedule for Core offices

    Office would like to be able to manually upload or input their schedule onto Weave (this is for a Core office)

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  20. Hold times and calls dropped when placed on hold report

    We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.

    The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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