Desktop App
1458 results found
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Download photos to jpg file
Any photos that are sent via text can only be downloaded as a png file. Eaglesoft does not recognize that file. I would like the option to change the file to either a jpg or pdf when downloading. Thank you!
2 votes -
Integration with Practice Fusion
Integrating with the medical office EHR system called Practice Fusion would be very beneficial, probably for the Weave company and our smaller medical clinic. Right now, without this integration, we have to use alternate systems for email, reminders, and billing. Reminders being a major part considering we use the Weave text feature a ton. It's been a few years and Weave had still not integrated with this major EHR system. Wish it would!!
1 vote -
Payment Request Cancellation
It would be helpful if we could cancel a payment request through the desktop app.
2 votes -
Wellness Forms for iOS users
The wellness form submitted via safari, the form does not show filled with the checkboxes that were selected at the time of submission
When submitting in via chrome, the checkboxes selection seems fine when viewing the submitted form in the admin portalWould be nice to get this fixed, as this can likely be issue for iPhone users who are also using Safari on their phone.
1 vote -
Due Date that pops up when a patient calls is wrong
The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?
1 vote -
Follow up sort order, tag and filter
Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
Please call me if you have questions 201-433-86001 vote -
Team Chat: Mark as Unread
It would be helpful if a team member could read a message, then mark it for follow up. Sometimes we just don't have time to take action before many more messages come through, and then we have to sift through the messages to find the ones that need action.
4 votes -
automatically tag all responses to certain notifications to a specific staff member
It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?
1 vote -
Fax cover sheet add logo
Office would like the ability to add customizable logo to cover sheet
2 votes -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
14 votes -
Auto-archive messages after set time
Office would like Messages auto-archived (or automatically moved to "All" tab) after a set time-period (like 3 days or a week).
2 votes -
make it possible to be able to access a clients information, their number etc. available in all features
Office would like if it was possible to access a clients information (their number etc.) in text messages as well as in phone as well as in the patient icon. As of this moment if I look a client up for the most recent communication via text I can’t call them directly by just touching their contact information. I didn’t have to go search them again under patients or phone which is very unusual for this kind of software. If you have an iPhone you can imagine the process by which you can access someone’s contact information from any of…
1 vote -
Request for Monthly Office Hours Update Frequency
New Help Desk Request
Allow them to edit this once a year or on a need to basis
Request:
Office HoursFrom:
<@UDM62KAMU>Category:
The customer would love to see the office hours on a monthly basis so they don't have to change the office hours on a weekly basis because there are some days a week they work longer shifts on select days of the monthDetails:
Christine,
christma2@frontier.com|christma2@frontier.com,
<tel:(217)374-6132|(217) 374-6132>,
b8fdde9c-f786-4743-95c9-7c76d76c2ee81 vote -
In the team chat, it would be great if there was a way to flag or mark messages to show the rest of the team that another team member has it
In team chat, in would be great if there was a way to indicate that someone else is taking care of a particular message, such as, marking or flagging that particular message.
2 votes -
Manual Schedule for Core offices
Office would like to be able to manually upload or input their schedule onto Weave (this is for a Core office)
1 vote -
Hold times and calls dropped when placed on hold report
We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.
The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.
2 votes -
MORE FILTER OPTIONS W/INSURANCE
when doing a campaign, please allow us to add MULTIPLE INSURANCES to the filter. It is very limiting to only be able to do 1 single insurance at a time.
Also add to the filter option the ability to filter by provider/DR
BRING BACK THE QUICKFILL BLAST THAT IN 2019 ALLOWED WEAVE TO PULL MULTIPLE PAST DUE PTS AND SEND THEM LAST MINUTE OPEININGS.
1 vote -
Provide more data in overdue lists such as which pet overdue for what so you can better use the phone, text, and email buttons.
In an overdue list, when you click on the gray circle with the clients initials, why can't the same information come up that comes up in a client profile? Currently, only the date of the overdue service appears, but we can't call, text, or email the client if we don't know which pet and which service is overdue. We have to back out of the list (twice) and then reenter the client profile through the customer list to find out which pet is due for which service. But then there is no way to phone, text or email from that…
1 vote -
Online Schedule filter Dr by appointment type.
They need to be able to filter Drs based on their appointment type because they have certain Drs that only see specific appointment types. So that if I select a specific appointment type, I’m only able to see the Drs that service that type of appointment.
The second thing is really a descriptor of the first, each Dr for them has 2 columns of time, and the first is only booked for longer types of appointments like full exams, and the second column is for things like contact fit check. They would like to be able to have the scheduler…1 vote -
Linking forms with the Dolphin System
Hello!
I have been trying to make it so I could use the forms from Weave and send them to patients and when the form has been submitted it would link with our system DOLPHIN. I spoke with one of your reps and they said you do not currently work with the Dolphin system. This would be beneficial to have since many medical offices are using this system.
Thank you for reviewing this feedback and I hope it could be looked into deeper.
Ali Holm
1 vote
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