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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. "Mobile App Calling: No Ringing Sound Issue Identified by Onboarding Department"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Calling

    What pain points/suggestions does the office have?
    The office cannot hear a ringing sound when calling out to mobile app users.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Categorizing Automated E-mails

    Currently, I receive an e-mail anytime a payment is ran through Weave. I tried to unsubscribe to these, but if I do, then I don't get notified about any of my voicemails.
    The "payment received" e-mails are honestly clogging up my work e-mail, and making it hard for me to get other work done, but I really do need to be notified if I get a voicemail message. So it would be fantastic if there's a way to "turn off" the automated "payment received!" e-mails without turning off e-mails from Weave altogether.

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  3. Mobile App include Office User Name Phone Records

    When a user answers or places a call through the mobile app, it would be great of their name showed up in the call records. As of now, it will show up as an "unknown" user which means we have to spend extra time to upkeep a separate call log to keep track of this.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  4. Need the list of Insurances added to the Insurance verification system

    I added this list to the link you gave me in this email but just in case I want the following Insurance plans added to the Insurance verification system.

    DentaQuest (Amerigroup)

    Post Office Box 2906

    Milwaukee, WI 53201-2906

    Payor ID – CX014

    PHONE # 888-636-9557

    SkyGen USA (Scion) Caresource

    Post Office 803

    Dayton, OH 45401

    Payor ID – GACS1

    Phone # 855-202-1058

    DXC Technology (GHP- GA Medicaid)

    Post Office Box 105208

    Tucker, GA 30085

    Payor ID – 77034

    Phone # -770-325-9600

    Envolve Wellcare Dental Medicare/Medicaid Claims

    Post Office 23768

    Tampa, FL 33623-3768

    Payor ID- 46278

    Phone # 844-464-5632

    Please let…

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  5. I would like a V card sent to the patient so they can save the business directly on their phone as a contact

    I would like a Vcard sent to the patient after they make an appointment - so they can save the business directly on their phone as a contact

    4 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  6. More phone numbers

    We have a lot of contacts that have more than two phone numbers. We have spouse mobile numbers for example. Maybe just add a column in the CSV transfer for "other phone".

    3 votes
    2 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  7. Request for Appointment Confirmation Visibility Enhancement

    What department are you in?

    Support

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    Confirmed status of appointments

    What pain points/suggestions does the office have?
    Office would like to be able to see whether a patient confirmed their appointment via text or email. (From a support viewpoint too, this would be super helpful for troubleshooting)

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. "Customer Inquiry: Daily Text Message Analytics for Support Department"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Analytics

    What pain points/suggestions does the office have?
    Customer would like to know how many texts are sent out daily.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Integration Issue with Deceased Pets in Onboarding at Cornerstone

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    Deceased Pets

    What pain points/suggestions does the office have?
    Deceased pets if they don't have a death date are pulling into Weave even though they are marked as deceased. These were imported to Cornerstone from another system initially and they came without that deceased date filled out. Cornerstone is newer for this office. There are now hundreds of deceased pets who are being pulled for recalls due to this.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. make the lists printable

    Make the lists printable. The collections list would be helpful to have printed to share with the Dr.s and make notes

    1 vote
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  11. Doctor Call Button

    It would be nice to have a part of the app to call the Dr. to the next room needed, and keep that order for multiple requests. It would help to know quickly which room to go to for the next patient.

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  12. Dismiss vs Ignore Chat Options

    Add a 3rd option to dismiss messages you've read without opening to view. Would be useful for the quick yes/no answers.

    2 votes
    Under Review  ·  0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  13. Differentiating Insurance and Non-Insurance Payments in Desktop App's Payment Feature

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Payments

    What pain points/suggestions does the office have?
    Wants there to be a way to differentiate between insurance and non-insurance payments (namely for when a patient pays with a virtual insurance card).

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Call Duration Analytics Missing for Single-Location Offices

    What department are you in?

    Support

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Analytics

    What pain points/suggestions does the office have?
    Office wants the duration of calls added back to analytics on the app for single-location offices (currently multi-location can see on Portal, but single-location can't).

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Enhancing Reviews & Analytics: Inquiries on Integrating Facebook Ads, Google Analytics, & More

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Reviews and Analytics feature

    What pain points/suggestions does the office have?
    Client is asking if there'll be integrations with Facebook ADs events, Google Analytics, Google Ads ( as a conversion metric) , Call Tracking Metrics down the road? If so, any ETA?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Save the date text

    Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…

    5 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  17. insurance Verification integration for Practice Works

    Please integrate insurance verification of benefits with Practice Works, to go beyond simple yes/no and limit/usage. We are very interested in the automatic translation of information like what % of each code is covered, frequency, etc. into the insurance plan profiles in PW. That’s where this really adds value and saves time. Otherwise we still need to go online to the portal or call to find out this information. This will really differentiate Practice Works (in-house server) from the rest.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Pain Point: Delayed 10AM CST Sync Affects Appointment Reminders and Schedule Accuracy

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    Timing of Daily Sync

    What pain points/suggestions does the office have?
    This office is frustrated that the daily update from Sycle to Weave doesn't occur until 10 am CST for them. This makes it tricky to do any day of appointment reminders and very difficult to know what is the accurate schedule when changes from the previous day don't sync until after they've been in their workday for several hours.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Request: Simplify Department Hours Setup to Apply Consistent Hours Across All Days

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Departments - Hours

    What pain points/suggestions does the office have?
    The office would like to be able to populate all days to have matching hours instead of having to change their hours day by day when they match.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Appointment Type Drag and Drop Option

    When creating appointment reminders, our office would love if there was a 'drag and drop' option for 'appointment type." So if the appointment in our EHR is for a comprehensive exam it would state that in the text, or office visit, or dry eye evaluation, etc. Thank you!

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?
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