Legacy Desktop App
1477 results found
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"Office Inquires About Dolphin Integration for Text Writeback into Patient Notes"
What department are you in?
Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Text Writebacks to Practice Management System
What pain points/suggestions does the office have?
Office was wondering if Dolphin was on the roadmap for the text writeback feature to writeback into patient notes.3 votes -
Monthly Report for Sent/Received Text Messages in Text Connect
What department are you in?
SupportWhich Feature does this pertain to?
Text ConnectWhat area of the Feature?
Report to see text messagesWhat pain points/suggestions does the office have?
Is there a monthly report to see text messages that have been sent and received.3 votes -
"Enable Email Campaigns to Select Recipients from Existing CSV/Custom Contacts in Weave"
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
RecipientsWhat pain points/suggestions does the office have?
Office's PMS doesn't integrate with Weave so they upload patients via CSV or custom contact. They want email marketing campaigns to be able to select recipients from the Weave app that they've already added via CSV file or custom contact without having to upload a separate csv file3 votes -
Update schedule when a patient reschedules no matter how you reschedule it
We have Dolphin and it would be nice anytime you reschedule an appointment that it updates the schedule even if you don't cancel it first then reschedule. Right now we click reschedule or click and drag the patient into a new spot because it is convenient, but frustrating that the schedule still shows them in that spot because we did not physically cancel the appointment first. So the schedule shows we have 73 patients for the day, when in reality we have 61. Things now a days are about convenience and ease. It would be really nice not matter what…
3 votes -
Changing Patient Names in Weave Payments
It a payment is taken under the wrong patient name - although the charge was made by the correct patient it is reflected in weave payments as the wrong patient. That being said, an edit button to change the name would be good in these situation.
3 votes -
Team Chat Analytics
Looking for analytics on Team Chat messages. There's currently no way to monitor communication between team members for appropriateness or excessiveness.
3 votes -
Analytics too basic
Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.
3 votes -
New Integration: OpenEMR
My office uses Weave, and we love it. The only setback is that it currently does not integrate with OpenEMR. Integrating with OpenEMR would make our lives and jobs so much easier. I hope you really consider integrating with OpenEMR. Thank you
3 votes -
More super admin ability to change user info
Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.
None of this information shouldn't be able to be changed, Name, phone number, email.
3 votesWe have begun to explore this idea and validate its use cases.
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FORM IDEA
When sending patient forms thru messaging I would like to write the tooth # in the treatment space so patient knows what they are consenting to.
3 votes -
"Rescheduled Appointment" Reminders
Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.
3 votes -
middle name
Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.
3 votes -
Schedule on App
When working on the schedule on the app, it would be best after clicking on a pt name, texting/calling them, and then going back to the schedule, to return to the same time on the schedule you are working on rather than it defaulting to the start of the day. Waste of time scrolling back to the time you need to work on.
3 votes -
Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes -
Payments writeback to Dentrix instead of having to manually posting each transaction
Currently you have to manually post each transaction to the Dentrix ledger, which adds to the possibility of user errors being made. It would be great if the payment would writeback into the Dentrix ledger since you are already selecting the patient through Weave anyway.
3 votes -
Omit address
Please omit the address section for card processing. It really slows down the process, especially when entering insurance payments. Previously you could enter the card number, expiration date, and cvc on one line. It WAS a much smoother process. It doesn't appear to be for security reasons anyway. I have had adult children pay for their parent's bill and entered in the parent's address. Processed just fine though the addresses wouldn't have matched. Not sure what the purpose is.
3 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Gmail Spam
Email campaigns are going to spam folders when sent to Gmail accounts. This is really bad, most of our patients use gmail as their primary email account.
3 votes -
Auto Fill Address
It would be very helpful and streamlined to have patient address auto fill with Visa payments.
3 votes
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