Desktop App
486 results found
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Autotexts removing text notifications.
We have patients texting us but then an auto message is sent to them and then we aren't notified of their text anymore. Some of these texts are about emergencies and some are accepting appointments etc. When these text messages have an autoresponse sent we lose the notification and have completely neglected emergency patients AND had people double booked and show up with no appointments on the schedule because they have accepted an appointment but we didn't see their response because the notification was removed due to the auto response. We need the auto response on but CAN NOT have…
1 vote -
Appointment reminders
Appt reminders- We would love a feature for appt reminders giving us the ability to choose what days our reminders are sent.
Example: We manually choose Thursday for our Tuesday reminder to be sent.
It would greatly benefit our office needs...1 vote -
DEPOSIT CHARGE
We would like to have or if you guys could add a feature on charging pt for deposit, a window were patients could put their credit card to book an appt to reserve their appt just like hotels.
1 vote -
Payments default view
Hello,
I was wondering if you could add the option to have a default setting under the "Invoice & Payment Summary" for the current days collections instead of the cumulative total of processed payments. My staff reviews this information at the end of every day to match it with our practice management system. It would be easier for them and more comfortable for me as the business owner for them to have just the days collections viewable. Thank you!
1 voteWe directly incorporated this feedback into our latest design for the admin portal (which is now live for everyone). Thank you for the valuable feedback!
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merge text messages
In the pop up notification box, it would be really nice to have the text message update on everyone's screen that is using weave at the time of the message(real time). That way we know that the patient has been responded to by someone.
1 voteThis currently exists!
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Refunds/Credit cards
I would really like to know if there is an option to find the full credit card # even if from months ago? You are able to go back through and refund a patients card from months prior but cannot charge a copay or additional amount to that particular card. Please advise if there is a way to look at this or anyone knows anything. Thank you!
1 voteCard on file was released shortly after this request was submitted and should be a great solution for anyone with this issue going forward!
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Chat Notifications
In the personal chats- being able to mark or distinguish individual messages as read or unread.
1 vote -
Tagged Messages
Under the text messaging, in addition to Actionable and All, you should add "Tagged" to include tagged messages assigned to me.
1 vote -
Show message date in text threads
Show message date in text threads with only one communication. This isn't a huge deal but when I find a conversation with only one interaction (not spanning multiple days) it will show the times but not the dates, and sometimes it is confusing how to get the date to display on the righthand side of the unopened thread to verify what date the message was sent
1 vote -
Recall reminders population estimate
Hello! I love being able to have so much control over the recall reminders, but I do get worried about sending them since I do not know how many patients will receive them. I think it would be cool to have an estimated number of patients that it would send to. I don't want to send too many recall reminders and flood my office.
1 voteThis is now possible in the updated Auto-Messaging experience! We will show you the next 7 days of forecasted automated messages for a given auto-message. You can view this on the main listing screen or when creating/editing an auto-message in the footer.
Portal > Messages > Auto-Messaging
Best,
Matt Schultz
Weave Product Management
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Enable Apple Pay for Text to Pay Links
Enable Apple Pay for Weave payments! It would make it easier from the client perspective. I have had clients literally suggest this :)
1 voteApply pay is now a fully accessible option when utilizing text to pay.
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texting
have a feature that automatically reads the "stop" texts
1 vote -
Wrong interpretation of key word
When a text reminder was sent out for an upcoming appointment, the patient replied "cancel" as in needing to cancel that upcoming appointment. Weave interpreted that as "stop" text messages and auto-removed her from text reminders. Please fix this issue of "cancel" being interpreted as "stop."
1 vote -
Mark Text as unread or incomplete.
Option to change a text message to unread after reading it. Sometimes one staff member will read message and not be able to get to it at that moment. We want a way for us to know it is not completed.
1 vote -
texts confirmation
It would be great to have the ability to turn off the confirmation replies from patients.
1 vote -
flexibility in sending appt reminders
Need more flexibility in sending appointment reminders. Maybe just more control over when they should be sent.... set specific days.
1 voteComplete
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Weave marking messages as read
Please fix the issue of having a message being marked as read when the Weave system sends someone a automatic reminder. We are loosing patients texts who text in and then Weave sends a reminder and marks the message as read. We don't even know the patient reached out.
1 vote -
Hiding Automated Reminder Messages
Concerning Automated Reminders, save the dates, confirmation messages....being able to not see those automated messages in our list of ongoing text message conversations. Often times we are in the middle of communicating with patients and appointment reminders go out and its several at a time and then we lose the active conversation we were having....or following up on the incoming messages
1 voteThe updated Actionable tab logic should solve for this.
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Save the Date Appointment Summary set to reflect the EARLIEST Time of Same Day Multiple appts
Please update weave to sent Appointment "SAVE the date" reminders to reflect the earliest appointment time for the day. Example: Bill Smith is seeing Hygeine at 2:oo pm, and then Dentist at 2:45. His Save the date should be sent to reflect that of the earlier time so that the patient does not miss the earlier 2 pm hygiene appointment. This will also keep patients from receiving multiple Save the Date reminders. PART TWO OF REQUEST: Set this up for FAMILIES as well, very often Families have appointments grouped together. Family Save the Date reminders which reflect the EARLIEST time…
1 voteThis is already live.
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past invoices on portal
Please make part of your system that we can go back and see who make payment on our portal. We do not always look at it the last day of the month so it would be nice to be able to go back if there is any discrepancies with payment amounts or so on.
1 voteOur admin portal currently shows a history of payment invoices, as well as status updates to all those invoices. Please let us know if there are any other updates or changes that you'd like to see!
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