Desktop App
1409 results found
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Frustration with Automated SMS Reminders Cluttering Message Queue and Lack of Mass Read Option
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are…2 votes -
Managing SMS Queue: Filtering Auto Reminders & Marking Messages as Read
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are…2 votes -
"Streamline Template Creation Across Locations for Messaging Feature"
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
TemplatesWhat pain points/suggestions does the office have?
This office group would like to be able to create new text message templates without having to get to it from a patient message thread. They would like another, more direct, way to get to the message templates since they use the same ones across all their locations.All Location IDs
Parent: b37c831c-c65a-4f3b-af2b-7291ea4ef25d
Stamford: f6626735-5128-4843-8ddd-a23a0764794d
Derby: 10b6e78a-ba16-4ac1-9ad3-66ff0a944c99
Danbury: 734e842c-1d1d-4400-b8fa-14cd138247f2
Norwalk: fcc8563c-4a98-401b-80c4-b29f13026e6a2 votes -
Improving Security: Limit Logins to 1-2 Devices per User for User Functionality
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Improving Security: Limiting User Logins to 1 or 2 Devices
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Addressing Security: Limiting Logins to One Device per User
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Security Concern: One Login Used by Multiple Users for Office Logins
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
LoginsWhat pain points/suggestions does the office have?
Actually, it's a pain point from Weave Security perspective.
There are a good number of offices that use 1 login for all or multiple users.
This is not secure and can cause problems with functionality.
We do recommend to offices that they have one unique login per user, but it's often rebuffed.
Is it possible to limit logins to 1 or 2 devices at a time?2 votes -
Blocking Threatening and Spam Messages in Support Department
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Blocking NumbersWhat pain points/suggestions does the office have?
This office is receiving both threatening texts from an unknown number, as well as spam/advertisement messages.
They would like the ability to block both types of numbers/messages.
They said they can be contacted with any questions at:
Office: 801-475-4511
Cell: 801-643-21312 votes -
Suggestions to Improve Fax Feature for Onboarding Team Users
What department are you in?
OnboardingWhich Feature does this pertain to?
FaxWhat area of the Feature?
InboxWhat pain points/suggestions does the office have?
No way of knowing which of their multiple fax numbers an incoming fax is being sent to in the shared inbox. This really slows down their efficiency with connecting the fax with the right personnel in order to generate a timely response.
Also, it would be nice to have an email or text notification option tied to each fax number once a new inbound fax is received since many of the concerned parties are…2 votes -
Tracking User Completion of Weave Training Camp
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Weave Training CampWhat pain points/suggestions does the office have?
This office would like to know which of their users have completed Weave Training Camp and which haven't so that they can follow up and make sure everyone completes it.2 votes -
Doctor Requests Personal Voicemail Access and Multi-Factor Authentication for Mobile App
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
VoicemailWhat pain points/suggestions does the office have?
Doctor would like to be able to check his personal VM box through the Mobile App.
He also would like to send the suggestion that we implement multi-factor authentication for the Mobile App so that it's more secure.2 votes -
Request: Block Automated Review Invites for No-Shows/Cancellations
What department are you in?
SupportWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Automated Review InvitesWhat pain points/suggestions does the office have?
The office wants a way to stop invites sending to people who no-show'd their appointments.
I've had a bunch of offices request this, so I'm putting in the request for this specific office.
I'm not sure if there's a reason the invites queue up before the appointment, but if we moved the time/trigger for queuing up invites, we could set it to no send invite if they used a status like "no-show"…2 votes -
"Track Training Camp Completion Status in Weave Portal for User Onboarding"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Training Camp CompletionWhat pain points/suggestions does the office have?
The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?2 votes -
Tracking Training Camp Completion in Weave Portal
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Training Camp CompletionWhat pain points/suggestions does the office have?
The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?2 votes -
Enhance Desktop App Lists with Tagging for Improved Search and Filtering
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Lists (esp. quickfill)What pain points/suggestions does the office have?
They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.2 votes -
Enhance Quickfill Lists: Add Tags for Better Searchability in Desktop App
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Lists (esp. quickfill)What pain points/suggestions does the office have?
They would like the ability to add tags for the quickfill list. They would like the ability to add tags for providers to help make the list more search/filter-able. They would like to add the tag when adding pt to the list.2 votes -
Feedback on PDF Font Color for Onboarding Forms
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
PDFWhat pain points/suggestions does the office have?
They don't like that the PDF of the form they tested was showing in purple font. They feel it "doesn't look official," and I hate to say that I agree.2 votes -
Pain Point: Incoming Faxes Not Showing Recipient Department, Causing Operational Nightmare
What department are you in?
OnboardingWhich Feature does this pertain to?
FaxWhat area of the Feature?
Fax display in clientWhat pain points/suggestions does the office have?
I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
"Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.…2 votes -
"Add Last Edit Date/Time & Editor Info to Forms Dashboard in Onboarding Feature"
What department are you in?
Onboarding
Which Feature does this pertain to?
Forms
What area of the Feature?
Forms Dashboard/Builder
What pain points/suggestions does the office have?
Suggestion from myself - the Forms located in their Forms Dashboard show date of creation but not date/time of last edit made to that form. It would be great to see when the last edit was made and whom made that edit. (Either the customer or Weave)2 votes -
"Streamline Scheduler Messaging to Reduce Confusion and Retain Clients"
What department are you in?
SupportWhich Feature does this pertain to?
Scheduling TabWhat area of the Feature?
When a customer's patients/clients are requesting an oppointment using online scheduler,What pain points/suggestions does the office have?
one office has requested that rather than having "0/3 appointment times selected" That there be a message for their clients asking, "please select three appointment times that work best for you and we will reach out to confirm once we have reviewed your request" or something similar. Customer states that the interactive counter is confusing and that they are losing clientele due to…2 votes
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