Desktop App
1409 results found
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Private call histories
Remove call history from all staff other than admin invasion of privacy
2 votes -
Auto Text Reminders sent to DELETED Appointments
Weave is suddenly sending auto reminders to appointments which have been deleted. It's not recognizing this status with DrChrono EMR integration and continues to send reminders to patients who have deleted appoints. We were offered a solution to first cancel the appointment, then wait 15- 20 min and then go back to delete it. This is not a viable solution for a busy practice and deleted appointments should not generate an auto reminder. Please fix this! It was never a problem int he past.
2 votes -
Payment Writebacks as Insurance Payments
Right now, any payment processed through Weave writes back as an "account payment." There is no way for it to distinguish between a patient payment vs an insurance payment. Adding a button for "Insurance Payment" after clicking "payment" would be extremely helpful. After clicking this button, we should get credit card info prompts, as well as a claim number prompt. Ideally this writes back to Eaglesoft, or other practice management softwares, as payment type: Insurance Payment, Description: Claim number XXXX.
2 votes -
An Option for Private Pay Patients to Bypass Insurance Verification
I think it would be nice to have the patients have another option if they are private pay instead of adding in a blank photo
2 votes -
search conversations or past days
Be able to search past chat conversations by day and not having to scroll though each day. Example: my supervisor sent me a message in the chat box on December 22nd, 2023 and I now need that to go back to that specific day and look at the conversation and clarify it or say "this is what you said.". If I could separate conversations between people that are included in an "office chat" or be able to search conversations by the day, instead of having to scroll through each day when there is over a 100 messages between us in…
2 votes -
Set up Provider Folder or Provider Filter/Search in Quick List
It would be super helpful to set up and organize the Quick List under provider specific tabs or folders or filter/search option. Our patients are very loyal to their providers and instead of visually searching through each patient in the list (note details the provider), add them to a specific provider folder or search option with in the Quick List.
2 votes -
send reviews to multiple people at once
send reviews to multiple people rather than just one at a time. this was a feature but it has been removed after an update. very annoying to have to send the reviews out individually
2 votes -
Time in 24-hour format
For setting like Office Hours, either use a 24-hour format or allow users to choose that format to avoid AM/PM mistakes.
2 votes -
Incoming message notifications by Department
We should be able to, by user, on the mobile + desktop app be able to set message notifications AND the red badge on the icon to show by department. My billing departments and on-call doctors do not want to be notified for messages in the Main Line and vice-versa.
2 votes -
Text Writebacks for DSN
Please consider Text Writebacks for DSN PMS users.
2 votes -
Initials on actionable to all for text messages
As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.
2 votes -
Team Chat - Actionable- Patient Tag
I love the actionable option through messaging. It is nice to see that someone has read it, but also knowing it hasn't been completed yet. I would LOVE to have that option also under team chat, because sometimes a task is given and can get lost in the whole chat. I also, can support the message on Patients being tagged in team chat as well. It would be even great if you could click on the patient tag and have their info pop up from the team chat conversation.
2 votes -
We need to
Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.
2 votes -
Template Autofill - Pet's Name
When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.
2 votes -
2 votes
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Date and Time sent printed onto Incoming Faxes
Allow us to see the date, time, incoming fax number, etc. on the incoming faxes we receive from other offices.
2 votes -
Want to be able to respond to weave reviews.
Want to be able to click on a weave review and respond to it like a FB or Google review.
2 votes -
Send notifications when a forwarded voicemail arrives in the voicemail box.
Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.
2 votes -
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
2 votes -
Adding Contacts through Text Message on Desktop App
Adding/saving contacts on the computer and not just through the mobile app. Not sure why on the app I can save a contact through a text message but not on the computer.
2 votes
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