Desktop App
1138 results found
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Fix the Fax History Page in the portal app
Fix the fax history page, its a mess:
- There isn't a way to export the list of faxes. The current export button doesn't seem to export the records that are being displayed, and even if it didn't its limited to 100 records. We deal with 3000+ faxes a month, so doing 30 exports, even if it worked, isn't feasible.The export at first seemed to pull the records being display. But, after looking at the downloads from multiple pages, its downloading the same data after each export, but the data downloaded seems to be different from the data displayed…
1 vote -
Team Chat: Improve Formatting
Instead of having run on sentences, the chat should allow us to add spacing and paragraphs like you can in text messaging and other chat services. This is pretty standard across chats so I am hoping it would be an easy fix :)
1 voteThanks for your feedback. This is on our roadmap.
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Integration with ECW
Please consider an integration with Eclinicalworks ( ECW) as this is my Electronic medical records and over 800,000 physician use this software in the USA. thank you for your prompt assistance to this matter.
1 vote -
Edit button for After hours recording
I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…
1 vote -
Save Filters on Overdue Patients List
It would be SO helpful and time-saving if you could save the filter settings for the overdue patients list. We only want to check patients who are overdue for cleaning, but the list includes all xrays and you have to manually and individually select each option EVERY SINGLE time you open the list, even when you're just coming back from texting an overdue patient from that list.
1 vote -
WorkGroup tab
It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.
1 vote -
Delta Dental of Wisconsin- Individual Plan
A lot of our patients have Delta Dental of Wisconsin's individual plan. Claims address is 103 Steven's Point, WI 54481. Payor ID # WDENC. I am not seeing this on the list of payors. It would be fantastic if Weave can work on adding this payor to their list of insurance payors.
1 vote -
Vision Insurance
Just curious if Weave could pull Vision Benefits for offices.
1 vote -
Payments on Mobile App
Having a payment option work on an iPad for chairside checkouts.
We need to be able to complete payments on our iPad or phone version of Weave as we are looking to do chairside checkouts.
1 vote -
Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Credit Card payments during hours of operation
Hello,
Regarding Credit Card Payments:
When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
I am sure other offices are having the same issue and would benefit from this change.
Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.…
1 vote -
Missed Call Analytics Days of the Week Report
I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…
1 vote -
Covid Screening Form
On the Covid Screening form, it would be great if all the words were black, but if they answered YES to any questions, the YES would be in RED!!! to make it stand out
1 vote -
Previous Automated Messages Purged
I would love a feature where you could purge automated messages from a previous year so when looking at a patient's messaging history, it is more streamlined.
1 vote -
Unread/un-listened to voicemail report
Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.
Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.
1 vote -
User role with limited access to Reviews section of the desktop app
Creation of a user role without access to the reviews section of the desktop app for office staff such as front desk employees
1 vote -
Appointment Reminder
Please enable the appointment reminders to auto-fill the location address depending on which office they go to with an "Address" pre-fill button. For example, if a patient has an appointment at office A, if will auto-fill that locations address. If the patient has an appointment at office B, it will auto-fill that address. That way I don't need to create a separate appointment reminder for each location.
1 vote -
Verify Identity
1-Your writeback use 4 identifiers First Name, Last Name DOB and Mobile Phone # in Kiosk Mode.
Some of our elderly pt's do not have mobile phones but this a required field in the "Verify Identity" fields.
How do we work around this when using the Kiosk?
2-Second Suggestion same mode. When in Kiosk mode to type all of these identifying factors is a lot and does not make using the digital forms and the check in process easier. If we could use just PatientName or DOB and Chart ID# / Pt Id#. This would link the form to the…1 vote -
short cut to crystalPM
I would like to be able to access crystalPM direclty from weave app. eg. someone calls and I can click on the name and the pts acounts opens automatically in crystalpm. Currently I have to copy paste the acct number or the phone number into crystalpm in order to achieve the same reuslts. Very tedious. thank you
Dr Irani1 vote -
Multi-Location Chats
We have 5 locations and MANY of our employees work in multiple locations. It would be much easier when I am trying to send a chat message to John Doe, if all of my locations were linked so that regardless where John Doe is working he will see my message. Currently I have to change the location and try to figure out where he is logged in for the day and the keep myself logged in to that location until I get a response from him. Meanwhile, I may be missing chat messages from team members in the location I…
1 vote
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