Legacy Desktop App
1465 results found
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Receive payment from patient marked non patient
In open dental we have the option to mark a patient non active or non patient if they have a balance we would like to still run card on their account. If patient is marked anything but patient we are not able to locate them in weave.
1 vote -
Save the Date delay
Hi,
A delay before save the date texts being sent out would be amazing for when patients make appointments but maybe move around the time/date quickly. In these relatively frequent scenarios, an appointment is made, save the date is sent, but the patient quickly decides they want another day or time and get another text for the now correct time.If they didn't get the message for a time we can set, like an hour, any changes we made in person can be completed before they receive the text.
1 vote -
have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
10 votes -
Disable HIPAA form for public forms
Due to new clients not appearing in the system for 24 hours, we are sending public forms to collect new client info. We are a veterinary office, so HIPAA compliance is not an issue.
We would like the option to disable the pre-admission form, or customize it in some way. We do not need to know the client's date of birth, among other info, so it looks a little invasive when we ask.
An alternative solution would be to allow sending forms to non-clients the way we can send text messages, with just a phone number.
1 vote -
Having a scanner or fax that goes right to the app
When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!
15 votes -
We need to
Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.
2 votes -
Send notifications when a forwarded voicemail arrives in the voicemail box.
Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.
2 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
4 votes -
forms
there should be a way to send forms to new patient in the forms desk top app and forms web portal without using patient recipient lists. we don't care to use the recipient lint or have one due to our EMR is used with a different software. having to copy the link then go to texting type the number then paste the link takes to long. you should be able to use the desk top app forms section and just type the number in there and attach you forms packet and send.
1 vote -
Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote -
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
all in one location sort of like vet2pet but through weave
1 vote -
auto messaging technical error with Eaglesoft
Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…
1 vote -
Test Auto-Messaging Email
I would love to see the option to send test emails for auto-messaging. It is critical to know how something will appear to a client . The preview feature is nice but there is no guarantee that the recipient's email will be formatted the same way.
1 vote -
Handouts w/o responses needed from the patient
FORMS. We would like to send handouts to patients which are only for information purposes and will not need a response from the patient. Could you make it bypass the pass-code entry and eliminate the screen asking to choose between Auto-fill or manually-fill. This confuses the patient and they wont proceed further in order to view the form/handout.
Thank you!1 vote -
contact group
Please enable Weave to create patient lists by certain filters in the contact fields. For example, if there was a specific field in each contact called "List Tag, etc" we could label a certain group of patients by filter to send messages to without running a report every time from our EHR.
1 vote -
Template Autofill - Pet's Name
When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.
2 votes -
2 votes
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Order Ready for Contact Lens. Add an order type for trials.
Currently, the Order Ready Auto Message feature has only two types available: Glasses and Contacts. We use Revolution EHR. For contact lens orders, we have regular orders and trials orders. It would be beneficial to add an order type for the trials so we can send specific instructions. Sometimes, patients need to set an appointment first, especially for first-time users.
1 vote -
reminder day before for early appointments
Currently the "same day" reminders go out 2 hours before the appointment, When the patient has a 7 am appointment its tough to get a reminder at 6:30 ( that seems to be the earliest time allowed ) It would be great to have appointment reminders for the 7 am's sent at 6pm the night before.
1 vote
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