Legacy Desktop App
1466 results found
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Adjustable Print Sizes for Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
allow size adjustments when downloading analytics for printing. As of right now when trying to export/ print out analytics it smushes it all into one page and is extremely small2 votes -
Feature Request: Allow Patients to Correct Personal Info Errors
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Writebacks/Pt info
What pain points/suggestions does the office have?
Office wants a way for patient's to correct their name/etc when the office spells it wrong or inputs it wrong, etc.2 votes -
"Enhancing Integrations: Auto-Text Replies and Custom Status Options in Weave"
What department are you in?
Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Status Mapping + Auto Texting
What pain points/suggestions does the office have?
Feature request 1:
Generate an auto-text reply when a patients texts after hours, 'missed-text sms'.
Feature request 2:
The office would like to have the ability to add more status options under Status Mapping > Weave Status. The office would like to be able to label their additional status options and have them show up in auto-reminders for eyewear. Notes: Unknown status is useless bc it is not an option…2 votes -
Option to Print Quick Fill List in Scheduling Tab
What department are you in?
Support
Which Feature does this pertain to?
Scheduling Tab
What area of the Feature?
Quick Fill List
What pain points/suggestions does the office have?
The office wants the option to print their quick fill list out. The software they used before weave allowed them to do so.2 votes -
"Online Scheduling Form Update: Change 'Patient Info' to 'Client Info' and Remove DOB Field"
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Form to request an appt, client-facing
What pain points/suggestions does the office have?
Language change request > Label the form "Client Info" instead of "Patient Info" in the form headline and remove DOB field from the Online Schedule form (step 4 out of 5 that the cx fills out before they click "submit"). In the vet clinic workflow, the patient (a pet) doesn't fill out this form. The client does. This is also why the DOB doesn't apply.2 votes -
Payment link in test message
Could a text to pay button be added to the text messaging screen? Like the ones for forms, templates and images? Would be a faster and more efficient way instead of having to get out of the message and go into payments to create the text.
1 vote -
Tracking Appointment Reminders way of Email vs Text
Which Feature does this pertain to?
Desktop AppWhat area of the Feature?
Appointment Auto-Reminders via EmailWhat pain points/suggestions does the office have?
Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.4 votes -
Ability to add PDF attachment to bulk messaging
I need to ability to attach a PDF file to bulk text messaging
2 votes -
Text connect
Hello,
The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.
1 vote -
reviews
Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).
1 vote -
It would be great to be able have a note attached to a text thread
It would be nice to add a note regarding the text. A tag is short and sweet, but it does not allow details. I do not find the note section in the contact list useful at all. I would put the note section in that spot where the three dots are. This is available for each texting thread and so the note would be attached to each texting thread instead of only the patient. I am pretty sure that other offices would love this feature.
3 votes -
Call-pop remains during phone transfer
We have two people at our front desk, one person is bilingual. So when our english-only speaking receptionist answers the phone, the call-pop with all of the patient information is available on her computer and the phone she answered. The problem occurs when the person calling in is Spanish-speaking and the call needs to be transferred. If the English-only receptionist answers a Spanish speaking customer, she must transfer or place the call on hold. The call-pop and patient information is lost in this process. The call does not show in recent calls until it is hung up, so the English-only…
3 votes -
birthday
birthday functionality for veterinary offices as the current one is designed for humans only. would be helpful if it allowed us to send birthday wishes to our patients(not the client) which are dogs/cats etc.
2 votes -
email reminder contact us detail
when clients click on contact us button when they receive an email reminder for an appointment the email we receive just says "john smith" requested to be contacted for an appointment. It would be more helpful if it told us what they were requesting an appointment for such as "fluffy" is overdue for vaccines. Even if this was just a regurgitation of the email we send to them that says patient is this many days overdue for exam please call to schedule. this would allow us to know what the client was reaching out to us for.
3 votes -
The "type" of credit card used should appear on an in-office payment receipt /success screen.
I have to always ask the patient what type of card it is since Practice Works request the type. At least have the type of card show up when we look up the payment history.
2 votes -
Populate ALL Same Name Patients
When we search for patients with the same last name only a few options come up. We would like to see ALL patients with the same last name.
1 vote -
QR option for reviews
A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly
3 votes -
feature request
I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…
3 votes -
Means to receive Batch Closure Notification email with totals per location
Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....
1 vote -
EZYVET integration!
Please make this happen!
1 vote
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