Legacy Desktop App
1466 results found
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Chromebook
It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.
1 vote -
Birthday message template should not be a Weave ad
For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.
This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not…
1 vote -
Hyperlinks within text editing
Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!
2 votes -
Note field on Contacts
Please add a note field when creating / editing a contact. Sometimes its nice to have notes about a patient before calling / texting them. Things like preferred name vs legal name, pronouns, etc.
4 votes -
Fax Search
We need the ability to scroll through (or search by) all sent faxes for the memo notes or a subject line to be able to find a fax quickly. Our previous software we had a subject line and a reference line that we put the patient’s name in so we could find them.
3 votes -
Appointment reminders bypass All Messages/ Multi-Select to Archive
We would utilize the appointment reminders more if there was an option for automatic reminders to not show up in the All Messages tab.
Because Actionable messages sometimes get lost, we regularly check All Messages and Archive conversations that have been handled.
When appointment reminders are sent for 160 patients, it really clogs up the All Messages tab. Especially since there isn't even an option to select multiple messages to archive.
Having to go in individually to archive them is inefficient and time consuming for our workflow.3 votes -
Secure Messaging with iOS users, using Apple Business Chat (iMessage)
Could you guys work out an integration using Apple Business Chat API so that secure encrypted iMessages could be sent to Apple device users. This would allow most patients to be texted in a HIPAA compliant manor. Weave would be the first to integrate a way to securely text message patients, and it would be super cool if you did this because it wouldn't require a complicated portal. Look at it here: https://www.apple.com/ios/business-chat/
4 votes -
text to pay
There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…
1 vote -
Email add
Email added to patient contact list.
1 vote -
Function of the Chat Now/text widget on our websites
When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.
1 vote -
Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.
Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.
3 votes -
WIV: Eligibility Report UX Improvements
Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.
14 votesHello, friend!
We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report.
If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team.
See you there!
Best,
Drew Hemsley | PM @ Weave
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Tracking Manual Texts in Messaging Analytics
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Office would like to be able to track by manual texts sent by user2 votes -
Time stamp on appointment requests
Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.
1 vote -
Payment Message Template
Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.
1 vote -
Increase Mobile App Picture Message Size Limits for Better Functionality
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Sending Picture Messages
What pain points/suggestions does the office have?
The doctor is unable to send pictures to his clients without having to make sure they are at least 1MB or smaller. He says that the size limit on pictures sent through the mobile app is too prohibitive for what he needs and uses and is wondering if there would be a way to increase the limits of what can be sent.2 votes -
Customizable Document Group for Forms in Eaglesoft
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
PDF Writebacks
What pain points/suggestions does the office have?
They want the forms uploaded to Eaglesoft to not always end up in the weave forms document group. They would like to have the option to have them end up in medical history document group or other groups as well2 votes -
EPM Integration Inquiry: Digital Forms Release and Previous Officemate Integration
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Integration
What pain points/suggestions does the office have?
Office wants to know when digital forms will be ready and integrated with EPM and why did Weave integrate with the older Officemate before having integration for EPM.2 votes -
Bulk Messaging Test Messages
Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.
1 vote -
Can HSA/FSA Cards with Longer CVC Codes Be Processed Manually?
What department are you in?
Support
Which Feature does this pertain to?
Payments
What area of the Feature?
CVC code for manually entering card info
What pain points/suggestions does the office have?
The office has had several occasions where a patient has an HSA/FSA card and they cannot manually enter in the payment info because the CVC code is longer than 3 digits and the desktop app and payment link only allows 3 digits. This is very inconvenient for them since they can then only process these payments using the terminal.2 votes
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