Legacy Desktop App
1466 results found
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"Request for Email Notifications for New Reviews in Onboarding Department"
What department are you in?
Onboarding
Which Feature does this pertain to?
Reviews
What area of the Feature?
Notifications
What pain points/suggestions does the office have?
This office group has requested the option for email notifications for new reviews.2 votes -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Make Text messages private until Tag
Right now everyone sees all messages including outgoing. Why not make outgoing text messages private or ability to make a conversation private and Tag people as needed for follow up?
2 votes -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
Auto-Reminders Email Form Attachment
In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.
1 voteHi Kayla, Thanks for your feedback. We'll look into this. Just to confirm: are you referring to this message (see attached image)?
Thanks,
KJ
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Enhance Phone Analytics for Quick User Call Count in Admin Portal
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
Improvement Request: Clear Count for User-Fielded Calls in Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
"Request for 'Schedule Appointment' Button in Messaging for Elite Bundle"
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Buttons
What pain points/suggestions does the office have?
This office has the Elite bundle. They would like an additional button that can link to their online scheduling in the email recalls. Could we make a "Schedule Appointment" button?2 votes -
Weave Forms: Add "Treatment Plan" Editing Before Sending to Patients
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
s00454458
What pain points/suggestions does the office have?
The office is hopping we can add the ability edit a form in this case with a "Treatment Plan" before sending it to the patient. Basically they want to be able to quickly adjusted the form when they are preparing to send it out. They currently use Yappy forms as it has this feature and would like to stop using it and work only with weave2 votes -
"Improving Team Chat: Enhance Search to Include Text Content"
What department are you in?
Onboarding
Which Feature does this pertain to?
Team Chat
What area of the Feature?
Search function
What pain points/suggestions does the office have?
This group was hoping to move all of their internal office messaging to Weave in Team Chat, but they really need to be able to use the search to search the text content of messages, not just search for users in threads.2 votes -
Suggestion to Add 'Delete Fax' Option Directly in Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Fax
What pain points/suggestions does the office have?
The office would like to have the 'Delete' option for Fax on desktop app itself. They find it difficult and time consuming to reach portal for permanent deletion of fax.2 votes -
Request for More Flexibility in Providers' Scheduling for Online Scheduling Feature
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Providers' schedule
What pain points/suggestions does the office have?
The office would like to have more flexibility when setting up the providers' schedule. They have 2 doctors who are not at the office the same days of the week, their schedule varies from week to week. I asked Maysen to submit a Feature request but she was not interested so I submit it here on her behalf (ticket 1715699)2 votes -
Text Icon Confusion in Schedule Area of Desktop App After Recent Update
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Schedule
What pain points/suggestions does the office have?
This is a pain point related to the recent update in the app.
The office says that when they accessed the schedule portion of the app, they used to only see text bubble icons next to patients who had cell numbers ONLY. Now after the recent update, they see this text icon next to all patients, including ones with just home phone numbers and cannot be texted.
This new update is confusing, and…2 votes -
Easily add contacts to fax directory
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
DirectoryWhat pain points/suggestions does the office have?
They are frustrated that they're not able to easily save/add the associated names of the fax numbers they use. They would like to be able to have a directory in which they can add fax-specific information for.
--wanting to add to directory from their Received/Sent lists instead of writing down the fax number/name and then go into the directory to add it to the contacts2 votes -
Multi-location reminders
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto remindersWhat pain points/suggestions does the office have?
Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.2 votes -
Tags behavior
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Message Inbox/NotificationsWhat pain points/suggestions does the office have?
This office is utilizing the tag feature and the front desk is assigning the tags to go to the correct user to respond. Everyone else in the office has their inbox filtered to only their tags. The office would like to have the inbox notification show only their tags. If there are any messages in the actionable tab (but not assigned to their tag) it will show that they have messages that…2 votes -
Patient Self-Scheduling and Anonymous Hygienist Booking Enhancements
What department are you in?
Onboarding
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Writebacks
What pain points/suggestions does the office have?
-- Office would like to have patients have the ability to schedule without staff having to approve.
-- Office would like an any provider option for hygienists without the hygienist name showing. They schedule in a round robin and don't want patients being able to select, but still want accurate availability.
-- They provided their current website as an example of how they would like Weave to work https://kcfamilydental.com/ and say they have…2 votes -
Improving Messaging Reminders: Customizable Appointment Title to Skip Notifications Suggested by Support Department
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Reminders
What pain points/suggestions does the office have?
Office wants way to make only earliest appt reminder send, she suggested what she saw another company do: make appt title have something in it that means 'don't send reminder for this appt'. I suggested adv. filters already, but it didn't fit her needs.2 votes -
Filter Needed to Exclude Specific Patients in Email Marketing Campaigns
What department are you in?
Support
Which Feature does this pertain to?
Email Marketing
What area of the Feature?
Selecting recipients
What pain points/suggestions does the office have?
A filter to exclude specific patients.
When sending out campaigns the office wants to be able to exclude specific patients at certain times but allow them to continue to get campaigns at other times2 votes -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote
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