Legacy Desktop App
1465 results found
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Need to be able to delete call recordings!
Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!
1 vote -
Patient's Birthday
Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.
3 votes -
Adding Roles to Users
s00114749 - Might be a weird request but, customer wants to add Roles to Users to fit their industry. Please see list below;
Admin / Owner / GM
Bookkeeper / AP contact / AR Contact
Outside Sales Manager
Outside Sales rep
Inside Sales Manager
Inside Sales
Team Member / Customer Service Rep
Fleet dept Manager
Fleet Mechanic
Service dept Manager
Service dept tech
Shipping / Rec Mgr
Warehouse Mgr
Warehouse Staffer
Hose Assembly Team1 vote -
Showing What Extensions that calls were for
Hello 2 things:
1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,
…1 vote -
Payment amount adjustment
Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.
2 votes -
Custom List by Age
Hello, can you please add more customization options when making lists. I would like to be able to create a list that ranks patients by age. In addition, I would like this list to show overdue patients as well. Please make these changes ASAP. Thanks, TV
2 votes -
Additional fields for Patient Contacts
Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.
2 votes -
Multiple Improvements
We're new users with several ideas.
1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…1 vote -
More automation on your weave app
9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app
1 vote -
Entire app and site Slowness Complaint
Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.
Thank you,
Tina Holtzman
312-549-8691
tina@drbloomplasticsurgery.com2 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software.
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Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote -
Payment print receipts
As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.
23 votes -
Bigger screen please
all the new stuff is fine, It is just tiresome to constantly have to scroll up or down or sideways to see icons or other features. Please make the screen larger to accommodate your application. Thank you
3 votes -
Transfer calls from mobile app
Please add the ability to transfer a call to a phone extension from the Weave mobile app. Also the ability to park a call with the mobile app.
2 votes -
View emails that have been sent to patients, like reminders and such
Can we view all emails that have been sent to patients? Especially auto reminders?
8 votes -
Email field on refund receipts
Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.
So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.
1 vote -
Updated Search Bar Inefficiency
The new search bar only shows two - three results at a time and there seems to be no rhyme or reason to which two patients. I was advised to use the "View More" button. However, if that is working “as designed” its terribly inefficient. When you do click the “view more” button you have to start all over in typing the name you’re looking for – it doesn’t carry over from what you’ve already started. Please update!
2 votes -
Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
5 votes -
Auto text from phone tree
Voicemail phone tree: If you are calling to schedule.... press #.
A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
A text goes out to the number called from that is preset.1 vote -
User Invite Link Expiration Notice
Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.
1 voteThank you for submitting your feedback!
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