Legacy Desktop App
1465 results found
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Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
2 votes -
Picking Days to Send Automatic Review Requests
We have different doctors on different days in our office. We would like to send automatic review requests for one doctor but not the other. A feature to designate which days to send requests would work great.
1 vote -
Sending PDFs through text and email
We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.45 votes -
Issues with Team Chat
We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us…
8 votes -
Quickfill add on
Hello,
This is the front desk at Chicago Dental 312 and I have a few idea to add tags to quickfill so we can have patients grouped by dentist.
Thank you
1 vote -
Fusion EMR
I'd love to see integrations with Fusion WebClinic EMR.
2 votes -
Cornerstone Integration Gripes
Cornerstone integration gripes:
-Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
-Unable to use the ‘save the date’ feature for same reason.
-Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.If at all possible to fix in the near future would be greatly appreciated!
1 vote -
manual sms templates hub
A manual SMS template 'hub' where all manual text templates can be accessed quickly and edited easily, much like the automated sms templates are reached, instead of having to pull up a thread or new message to access the templates.
2 votes -
Quick fill needs
I just got the training on Quick fill list, I have a suggestion regarding this, when you have multiple providers and length of time frames for treatments this really doesn't work. If there was a way to put which room and time units needed it would help tremendously. It would pull the correct info on openings.
2 votes -
Audio Downloads
Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.
3 votes -
Send forms to multiple recipients
Forms need to be more interactive, such as sending in bulk to patients. Right now you have to send each one individually which is not even close to being ideal. If i have to send a reminder to 40 patients it's way to time consuming. Also an app for i pad i hope is coming soon?? The goal with forms was to go as paperless as possible and we even purchased 4 new i pads that we can't use.
3 votes -
Edit message template; Archive forms
Forms...... I feel like this option wasn't beta tested that you just wanted to sell it and we will figure out issues later. All the problems that I am facing with are things that would of come out in a beta test. 1. The names are not appearing... 2. The message that appears when you are manual send the forms... is not typed correctly - so every time I sending it I have to correct it. There should be a way that we can create our own message that would populate properly every time. 3. There is no way to…
1 vote -
app and CS recommendations
When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
I'm sure this has been brought up before but the customer service…1 vote -
I need a rep to call me
I need better service.
1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
2) The chat is very frustrating and time consuming. I want voice interaction.
3) I want my account rep to call me. CALL ME. No chats. No emails.At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.
1 vote -
Refresh Weave website OVERKILL
Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!
4 votes -
Font size for age 50+ eyeballs
I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia
I would think your app has a lot of people using it that are not always in their 30s and 40s
could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had
thanks so much
Steven Mobley Md
Hello Dr. Mobley,
We received your email and would be happy to assist, I totally understand the font size being a problem. I…
2 votes -
Ability to differentiate between pt vs insurance payments
Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.
2 votes -
Dentrix--> More info / Click to dail
1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"
2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule
2 votes -
Auto texts to patients with upcoming appt and needs a health history update form link
Auto texts go out annually using the CC Recall types for patients with appointments AND need their health history form updated with the link provided to the form. Another option would be to read each procedure and if the procedures listed in the appt has a HH (Health History), a text message goes out with the HH form link. There MUST be a way to send out a text with the HH link for patients with appointments in the next x days. :)
4 votes -
Share Fax in Team Chat
tag a fax to our team group chat so our group can start work on that asap. if i save to folder it tends to create more work cause they will forget to even open that folder.
2 votesTo facilitate efficient collaboration, you will be able to share with your team virtually anything you receive in Weave -- be it messages, fax, forms, payments or reviews. This feature is currently slated for development during the first half of 2024. Please continue to share your valuable feedback in the meantime. Thank you!
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