Legacy Desktop App
1465 results found
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Compatibility
We would like to be able to use payments - but we are in Canada!
We are also wondering if/when Weave will be come compatible with our Visual-Eyes software :)3 votes -
Forwarding weave messages
Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…
2 votes -
Team Chat: Search messages by keyword
Would you please make it possible to "search" for a key word in our inter-office text/chat? Many times we need to recall a conversation, but it can take 30 minutes to go back even to last month. It would make this much more useful! Thank you.
26 votes -
Full reading ability of scheduler
In the web assistant I need it to be able to read the regular schedule that we use for the doctors and the exceptions that are put in to either open or close the doctors schedule in order to give patients a truly accurate log of openings.
1 vote -
Online Forms Link
Help make forms online patient forms link available for multiple submissions.
The link seems to be patient specific, therefore can only be used once. We schedule multiple family members on the same day. We are having to send multiple messages, often to the same mobile number. For a family of 4-5 it is very inconvenient.
Additionally, it would be nice to customize/edit the outgoing message for online forms.
2 votes -
Text Box for Existing Client
Please, please, please bring back the text box on existing clients even if they don't have a phone number. We have over 11,000 clients and not all of them had cell phones when they were entered, but many are dropping their landlines and using the that number as their cell number. It is imperative that we are able to still try to text them. It allows us to clean up our system and contact our clients in case of emergency. As of right now, we cannot contact those clients by text in an emergency situation. Thank you!
1 vote -
Integration with Impromed - Phone Numbers
Within Impromed software, the integration is pulling the phone numbers from the Patient File versus the Client File. This ends up with sometimes pulling the wrong number to text and then the integration is no longer useful for this feature.
2 votes -
Mobile App Call Transfers / Park / User Status
Transferring calls through the mobile app.
Parking calls through the mobile app.
Bluetooth capability for the mobile app.
Setting current status for user (i.e. away, on lunch, out of office, etc.)4 votes -
Have phone settings restored after software updates
When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.
4 votes -
Review full message from popup
The popup in the right hand corner would be much more efficient if you could click it to bring up the message in question rather than having to still go search for the patient from the home screen.
1 vote -
Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
36 votes -
Optical Support
When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!
1 vote -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Multiple Payment Notification Emails
A helpful feature would include an additional space to add an email address for notification upon completion of payment.
1 vote -
Message tag notifications
Hello, it would be helpful for our staff if we received a notification when someone tagged us in a message. I assumed that's what the program did, since we can select which people are relevant to each tag, but it does not. Thanks.
8 votes -
Voiding Credit card payment
PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.
10 votes -
Mobile App User History in Admin
It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!
2 votes -
Filtering patients by using User Codes
We would like the capability to send a message out to remind our patient's that have to take an antibiotic before their dental appointments a reminder. In order to do so we need the capability to filter out these patients. These patients are in softdent with a user code of "P". We would like the capability to filter these patients our by using user codes in softdent. Thanks!
1 vote -
Follow up text not able to be dealt with on app phone only desktop
On the phone app when there is a follow up it cannot be viewed or sent. It seems to only be able to be sent on the desktop app. Even though I get a follow up pop up on my phone...
Thank you!
1 vote -
automated reschedule links
Would it be possible to make automated reschedule links that are sent when people don't reply yes to confirm their appointment.
1 vote
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