Legacy Desktop App
1465 results found
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CVC requirements
Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…
1 vote -
customizable request for review settings
Can we limit the prompt for review request to one resource on the schedule so that it doesn't send it to patients who are just on the schedule to pick up glasses or contacts? Or make it ignore one resource would be more accurate. I was told it is set to only send 1 request in 60 days. Could we have both of these made customizable?
1 vote -
Integration with EHR
I have been using Weave for many years now but it does not integrate with my EHR, My Vision Express. I was told initially that Weave was working on getting integrated but it has not happened. Can you please work on getting integrated with My Vision Express?
6 votes -
Appointment Length Reminder Option
I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.
2 votes -
Team Member Permissions
I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.
5 votes -
Schedule View
We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.
2 votes -
Multiple Auto reminders
I would love to be able to set up more than one type of eye wear auto reminder and link it to a separate status.
Example: Right now when we go into CPM under the Frames section If we change the status of the job to "complete" Weave sends a text to the patient letting them know their glasses are ready for pickup.I am wanting to be able to set up another auto text that will prompt the patients to call in to set up a lens edging appointment with my lab tech. So when we change the status…
1 vote -
AVIMark Integration Improvements
I was just on a call to get my integration set up along with all the appt and recall reminders and online scheduling. After seeing the exacts, I am not able to move forward.. My current reminders/recalls/scheduling is fully integrated and even though the platform isn't as user friendly for me, it is better for my clients. Sending clients a "you are due for an appointment please schedule" but not being able to tell them what all they are due for to schedule it accordingly without sending 6+ text messages/emails is not ideal. Please let me know when the FULL…
4 votes -
Notification when system is not synced
Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.
3 votes -
Online Scheduling Demographic Additions
Having online appointment requests enter date of birth, address, and insurance when scheduling
18 votes -
a week in advance message queue
Message Queue should show who will be receiving messages a week in advance besides the current week and past week.
2 votes -
Need to itemize rights instead of just roles
Need the ability to give a user ability to listen to recorded calls without having to make them an admin.
1 vote -
Appointment Request
We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?
1 vote -
see missed call by call group
for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
and for management can keep track2 votes -
Employee Schedule
It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.
4 votes -
Incorrect payment fix
If a payment was collected on the wrong patient by mistake, there is no way to correct this.
2 votes -
Team Chat: Multiple Chat Windows
I think it would be helpful if there was an option to have multiple windows open at a time. For example, I'd like to be able to keep my team chat open while also having a client conversation in a separate window, rather than having to switch back and forth within the desktop app.
2 votes -
Treatment Plan Reminders
Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!
7 votesThis will take a while to complete, but work is under way to move forward!
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Job Classifications
Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote
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