New Weave App
189 results found
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Allow for group texts (not bulk).
Allow for group texts (not bulk). Just being able to add at least 2 recipients for a message. Since some of our patients are teens, we often text patient and parent together, but have lost that ability since joining Weave.
1 vote -
Closed Hours & Direct Extension Dialing
We want our patients to be able to dial our extensions directly, however when they call after hours our phones still ring when they dial our extensions. It would be great if direct extension dialing was synced up with open/closed hours, only ringing when we're open, and going straight to our extensions voicemail when we're closed. Thanks for all you do!
1 vote -
Auto prompt feature to add Name on New phone number
When a new phone number calls, Weave can Auto prompt us if we want to add this to Weave phone and let's us enter person's phone number, and email and notes about this new caller
re:Auto feature to add Name on New phone number1 vote -
Ai feature to answer text messages
Add Ai to answer text messages
4 votes -
textconnect messages
Add automatic tag for messages via TextConnect.
1 vote -
email campaigns
Since the new update, our office has not been able to use our email campaigns for important announcements. A major issue we are facing is that our prior email recipients have been removed against both our knowledge and our wishes. The answer I received from the customer service rep was to upload a CSV file and follow directions. This is problematic for many reasons and is very inconvenient. The reason why we chose Weave was to integrate our systems and avoid such actions. On top of that, old campaigns are in a different section entirely, and templates that we have…
2 votes -
Allow payment edits
If you enter a payment to the wrong patient you should be able to edit and change the payment to the correct patient
1 vote -
Option to change settings for how call populates (first name versus preferred)
There needs to be a way to change the setting for how a call or message presents...our office needs it to populate first and last name, not the preferred.
1 vote -
"Save the Date" function compatible with Cloud9
We are currently manually sending digital forms to new patients, but if we could schedule the appointment in Cloud9 and within 15-20 mins a text could go out to new patients with the digital form attached would be fantastic. Could save the team and patient's time, plus it provides peace of mind that they are getting the forms and reminders and the patient will appreciate the efficiency.
Plus for regular scheduled appointment it would be nice for patients to be able to add the appointment to their apple or google calendars,
2 votes -
payment requests and printing confirmations/details
I'd like to recommend including the confirmation number when listing the payments on the Payment Request page. See the screenshot attached. I record payments along with the confirmation number. I end up printing out separate payment details since there currently is no way to print out multiple patient details on one page. See other attachment. I need to have these copies to balance our daily deposit and make sure patients accounts were recorded correctly.
2 votes -
MESSAGING
When I go to compose a new message and for instance type Noah, why isn't the list of patients in alphabetical order? Seems a no brainer
3 votes -
New to Weave so forgive me but, Notifications need to be GLOBAL not workstation specific
We have 2 receptionists that sit right next to each other and have 5 other front desk personnel who field Notifications for the office. When one takes care of the action needed for whatever that notification requires and then deletes it, it remains under everyone else's Notifications. Therefore, we have multiple people thinking there is still an action to be taken for that notification which is very counterproductive and a waste of time. I get it that some offices have one receptionist and this may not be a problem but for us it is. Right now, they are all struggling…
2 votes -
Weave Feedback from it's users
It would be nice if when you post a feedback here for it to be dated.
3 votes -
gmorgandaa@dermatlanta.com
Would love to see a "Sent" Category under the Fax tab in the New Weave Experience plus a fax transmit status (Failed or Transmitted) in the "Sent" category so we can easily see if we need to resubmit a fax that didn't go thorugh.
2 votes -
Under Messaging - Templates
It's something small but when you are looking to add multiple or checking your templates the list is random and you have to click on Template to sort Ascending or Descending every time to put them in alphabetical order to find the template you want. Why doesn't it just stick? The less we have to click, the more efficient we can be.
3 votes -
Export Overdue Patient List
I think it would be very helpful and beneficial to be able to export the "Overdue Patients" list from the Weave App onto the Weave website portal to be able to easily look up and tell when they are due for appointments. Also, it would be even better to be able to bulk text that exported list on the Weave website to better reach those overdue patients and get them scheduled.
3 votes -
Customize Weave Form Layouts
For our office, we print out the forms and the multi-column layout is hard for our providers to read. we would like to have a single line for a question. Then the next question would drop to the next line. Essentially one column forms.
5 votes -
Searching within the Messages for Previous Threads/Convos
As I'm using the new app, one thing that I frequently miss is the ability to search for a previous conversation within the messages. On the legacy app, there was the search bar and I was able to search messages by the patient's name. I understand that I can do something similar on the app by going first to the patients tab, and THEN searching for the patient, and then their text conversation. It's an additional 3 steps but I believe it would be much more efficient in the messages tab... Help!
32 votesHi Rosalyn! Thank you so much for the feedback!
It's good to know this is how you were looking for text threads in Legacy. The team responsible for the search bar is reviewing this request and will reply here with any updates. In the meantime, our "pro tip" is to use the search bar to search a few words from the conversation (i.e. "Hello Payge!") to find the conversation you're looking for quickly.
If you have any other feedback, please feel free to give me a shout or leave more comments on our forum.
Thank you!
Payge Kerman, Head of Product Design
Payge.kerman@getweave.com
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Audio messaging arrangment
Give the company the choice as to getting audio messaging in the order that is best for them either descending or ascending( most current message is either first or last.
1 vote -
admin control over message signatures
I want to be able to turn on a signature that all users must use. Many users don't use a signature because they can not be bothered to learn to set one up. I want to be able to set a default office signature that everyone has to use unless they set a different option up.
2 votes
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