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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Search tool improvements

    The search tool on the desktop Weave app currently is not very accurate.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  2. "Pin" messages in chat

    It would be nice to be able to "pin" an important announcement in a chat. For example, we have an "All staff chat" and send updates on it, would be nice to not have to scroll to find it and it just stays at the top.

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  3. Viewing which team members "reacted" to a chat message

    Right now, you can only view how many people reacted to your message and which emojis were used to react to the message... it would be nice to see specifically WHICH team members reacted to your message.

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  4. Save cards used to Pay at Terminal

    I want to be able to collect payment for a patient at a terminal but for the card used to be saved as well. It would save our patients and our team the hassle of having to use their card each time they make a payment.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  5. New Weave Experience Message Queue - match the Actionable in legacy app better

    When someone confirms "C" and we auto reply, there is no way to automatically filter them out of messages in the new weave experience, Similar to the legacy app, I like a checkmark instead of archive button to mark that it's done and no longer actionable. When someone completes something on the legacy app, it would be nice if the new weave experience matched those do you only see actionable items.

    1 vote
    Started  ·  0 comments  ·  Advanced Filters  ·  Admin →
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  6. Removing the

    Have a way to turn off the Collected Payment totals to team members and to allow different tiers access.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  7. Payment

    Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  8. Automated appointment reminders

    When a patient cancels an appointment within the time frame that an automated appointment reminder is to go out is there a way for that reminder to be stopped. For example: patient had an appointment on 11/14/24. Patient called on 11/13/24 to cancel that appointment and reschedule to another day. Patient received an text message on the morning of 11/14/24 to remind them of that appointment that was already canceled. This confuses patients and becomes an issue.

    1 vote
    1 comment  ·  Text Messaging  ·  Admin →
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  9. Allow events to show up on desktop app and app, not just appointments

    We would like events to show up on the app. Like staff meeting or UDA convention. Currently only appointments show up.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  10. The Quick list should be the order you enter the patient

    so it would be nice if the quick list was in the order that the pt was put on the list. Alphabetical is not helpful at all when we are trying to be fair to our patients. I don't know why it was switched but now I have to create a paper list so we know who is next.

    1 vote
    0 comments  ·  Lists  ·  Admin →
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  11. Updating Communication Preferences

    It's a nice feature that patients are able to update their communication preferences for themselves. However, if we as an office choose to make an update to those preferences, is it necessary that a text message go out to the patient notifying them that we made a change? At minimum, could you add a second step requiring confirmation of awareness that a message will go out to the patient acknowledging the change we made?

    2 votes
    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  12. More than one Override

    I would like to be able to build out our office hours to include all Holidays so setting an override isnt forgotten. I would think as many override options as possible with a start and end time for each or a calendar view that allows you to set/change hours.

    2 votes
    1 comment  ·  Phones  ·  Admin →
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  13. REMOVE ABILITY TO DELETE PATIENT TEXTS!! This is a dangerous capability for all business owners

    staff should NOT be allowed to delete messages they send!!! As a business owner I cannot audit mistakes and staff can hide patient interactions. It is astonishing that this exists and I have contacted Weave about this feature many times that was told it was in the works of being fixed....

    1 vote
    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  14. Make so that there's an option to have call pop tied to the weave app instead of the user login in the new weave app

    In the old weave app call pop was not tied to a user's login. The phone was connected to the app on each computer and that was wonderful. We have 24 employees and employees use all the phones in the building. It's very time consuming to have to connect a phone every time a person logs in to weave. Is it possible to make so that there is an option in the new weave app to have call pop connect to the app and not the user?

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  15. Schedule filtering

    The new Weave experience Schedule Is to convoluted all our patients end up on the Doctor Schedule only. I know this is an issue with How Weave pulls from Open dental but I liked the Way that the Legacy app would sort the Schedules. our Hyg schedules are always empty now since they only go in to the Dr Schedules on the new weave experience. and the Only work around I found make more work for our office to Do billing. this makes me even more Hesitant to ever Open online Scheduling for our office.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  16. bulk message

    the reason why bulk message is useful is for office to fill a LAST MIN. cancelled appointment but if we are unable to send right away, but need to schedule the bulk message to 1 hr later, it is not as useful. pleae allow offices to send bulk message right away with a click instead of schedule the bulk message for 30 min to 1 hr later. thanks.

    1 vote
    1 comment  ·  Text Messaging  ·  Admin →
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  17. Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues

    Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues

    Dear Weave Support Team,

    I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.

    Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.

    Multi-Location Setup Issues: Given that…

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  18. I want to set up missed text message to go out, but I dont want it to go out to people who are just confirming their appts

    Be able to filter by appt type or confirmation status in the missed text

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  19. n auto reply to call go out after someone texts to cancel

    auto reply go out after someone texts to cancel to call us to reschedule.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  20. Making a auto message for when someone just moves an existing appointment

    Making a auto message for when someone just moves an existing appointment, not just for when a new appt is created

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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