Desktop App
1458 results found
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New Weave App
new weave notifications isn't populating on the new icons on the weave app
1 vote -
Missed Call notifications for internal calls
Missed call notifications for internal calls.
1 vote -
Tagging text messages
Have the ability to tag the "pop up" text instead of just the larger text area. See examples attached: Image #1 unable to tag. Image #2 able to tag. Hope this makes sense.
1 vote -
Data sync to practice management software called Aesthetic Record
It would be great to addhttps://www.aestheticrecord.com/ to you intergrations
1 vote -
Being able to mark "confirm" automatically on any dental software when confirmation auto text are sent out for confirming?
I was hoping to see if there is a way to automatically have the status of the patient to be marked as "confirmed" when mass confirmation texts are sent out. So is a patient replies back confirm it will automatically change their status to confirm?
1 vote -
Hold stop calls
When you place a call on a personal hold stop other calls from rolling in. Sometimes we need to ask questions to doctors and when we place them on hold another owners calls come in immediately. It takes them out of the que then the staff is placing them on a regular hold. Sometimes we can get multiple calls coming through before we can even DND. The only solution we were told is to place them on mute. But that does not allow them to hear hold music and can sometimes make the owner feel like we forgot them.
1 vote -
Colored Arrows For Messages
Have colored descriptive arrows in messages like there is for Fax. The feature needs to be available for messages. It drastically helps the flow of understanding for the progress of the conversation. These just orange dots are no where near as helpful. Honestly they cause more confusion than understanding. Fax having the colored arrows and not messages is a crime. Please bring the colored arrows to messages or swap the feature with the far less important Fax. Thank you!
1 vote -
Ability to see "Read" Messages
We currently use RevenueWell for messaging but I want to phase out and go to exclusively Weave. RevenueWell has a feature that shows if the patient has read the message, even if the patient does not respond. That let's our office hold patients accountable who say something like, "oh well I never received that message", or, "you never sent that too me". We have used this in the past as a very strong form of accountability. This would be such a helpful feature and so many other messaging systems already have this available. Can we please incorporate this feature as…
1 vote -
Product Price and Sales Tax Calculation
As a dental clinic we sell our own products, when selling the products our staff get commissions and it'd be easier to calculate those commissions if there was a way to save the product prices in Weave.
Example: Toothbrush is $10.00. With sales tax it's $10.25.
On Weave there'd be an option when creating an invoice to select multiple products at once and selecting which ones have sales tax. (Our services don't have tax added so we wouldn't want the tax added to those specific prices).This would help us save time while patients are purchasing items and prevent human…
1 vote -
Easily Tag or Label ARCHIVED Faxes
I know you're able to tag faxes however once they go into the archive the tags don't work and they don't stay attached to the faxes. We have faxes that are for different departments and being able to sort through and easily see which ones are for which department is critical for our clinics.
1 vote -
Color Code Notification
Please give the notification pop-up colors again in the New Weave App.
1 vote -
ADD SUPPORTED INSURANCE
We would like weave to confirm eligibility for Emblem Health and DDS 1199 because we have a number of patients with these insurances.
Emblem Health Address is
P.O.BOX 2838
NEW YORK, NY 10116-2838.
The telephone number is (800)947-0101.DDS 1199 address is
265 Post Ave Suite 340
WESTBURY, NY 11590.
The telephone number is (800)255-5681.1 vote -
Integrate with Tebra
Please integrate with Tebra
1 vote -
Integration with Tebra
Please integrate with Tebra.
1 vote -
Bug: Clients pre-existing in synced software no longer have contact info
(Synced with cornerstone) Random clients are not coming up with their names, only their phone number. Not syncing to patient information so cannot send payment requests/etc. But cannot add contact. Phone number/client contact information is unchanged.
1 vote -
"select all" button for insruances in bulk message filter
Add a "select all" button when filtering out insurances for bulk messages, email, and text. Thank you.
1 vote -
Allow patients to see payment notes when sending txt to pay
I don't always attach an EOB but I do like to send a note stating what the balance is for. I think it also helps show that it's not a spam message when there is a note from the office attached
1 vote -
Team Chat needs work
Team Chat hasn't work properly for months. Please fix it. Sent messages don't show up, sometimes I can't send messages, we never receive pop up alerts anymore..it's very frustration.
1 vote -
Option to return to IVR from a voicemail if reached in error
We would like the option to select a prompt to return to the IVR instead of leaving a message. This would be used when people reach a voicemail box in error and would like to try the IVR again.
1 vote -
Accept the letter "A" as a "yes" on patient response to confirm appointment
Many patients send the letter "A" to confirm their appointment via text and the system does not recognize it as a confirmation. It would be helpful to have it as an accepted response.
1 vote
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