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  1. Importance of Yelp

    Yelp has sent us awards based on our reviews. Google and FB do not. It's a disservice to your clients success not to give Yelp as a choice for our clients. They actually ask about it.

    1 vote

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  2. Team Chat Patient Tag

    With Nextech's PracYakker communication, you can tag a patient in a chat message to another staff member, click on the tag and it will take you to the patient's chart. It would be great if somehow this could be done with Weave too.

    1 vote

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  3. Credit Card payments during hours of operation

    Hello,
    Regarding Credit Card Payments:
    When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
    Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
    I am sure other offices are having the same issue and would benefit from this change.
    Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Missed Call Analytics Days of the Week Report

    I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…

    1 vote

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  5. Who answered/placed the call visual

    In the past under the patients phone number it showed who answered or made the phone call which was extremely helpful. But NOW it shows our telephone number. (we do not need to see our phone number) We have to click on the number to see who placed or answered the call, when it would convenient to see who answered the call over seeing our office phone number. This changed with the latest update and what we see on our call log should be available to us via the settings to make these changes ourselves.

    4 votes

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  6. Export Text Conversations

    A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.

    26 votes

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    13 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    8 votes

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    5 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  8. Patient Photo acquisition w/ Forms

    We need to be able to acquire a patient photo for inclusion into Dentrix! Forms would be a likely place to do it through.

    1 vote

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  9. Fix the problem of faxes failing to send multiple times

    I have spent time addressing this on Weave chat twice in the last two weeks. Case # 1426789 on 7/14/22 and Case #1439798 7/28/22. We are having trouble with some of our faxes failing to deliver with "Receiver call dropped " given as the reason for the failure. We spoke to the receiving end and they are not having issues. This is not happening 1 or 2 times; my Admin Asst estimates she tried 9-15 times. This was for a records request due on 7/15/22 for an audit by an insurance company. That kind of delay makes us look REALLY…

    1 vote

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  10. Allow texts to address patients by "nickname" and default to first name if no nickname available.

    allow texts to address patients by "nickname" and default to first name if no nickname listed

    1 vote

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  11. 3 votes

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  12. Covid Screening Form

    On the Covid Screening form, it would be great if all the words were black, but if they answered YES to any questions, the YES would be in RED!!! to make it stand out

    1 vote

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  13. Text Analytics

    We would like analytics on text messaging to track how many texts a user has responded to per day. We need this info in order to appropriately assign tasks.

    1 vote

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  14. We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.

    I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…

    1 vote

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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Overdue Recall

    It would be great if there is a better way to be able to see who has not received a recall, especially when the patient does not have a cell phone, are overdue, or has opted out of text messages. If there was a PRINT option that we could manually go through the patients and send either a text recall (if available) or mail them a letter reminding them.

    1 vote

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  16. Select ALL Messages

    We need to have a SELECT ALL button for the messages. We do not have time to sit and click thru all of our messages to delete. WE ARE MISSING VITAL messages from our patients. PLEASE MAKE ASAP.

    3 votes

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  17. Analytics for Managers Only

    Hi there,

    We are looking to have the access to the analytics only be for managers. What we are finding in our office is that our team members become fixated on those numbers and who is answering more calls than others. It is causing fights in the office and it would be best if only the managers could have access to the analytics. This would be extremely helpful for our office and I am sure other offices as well :)

    1 vote

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  18. Quickfill list automatically remove scheduled patient

    It would be nice if patients would automatically be removed from the Quickfill List if they have an appointment scheduled/confirmed after they are added to the list.

    2 votes

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  19. Update notifications

    When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified

    2 votes

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  20. ICS / iCal Link

    A patient mentioned how great it would be to get a reminder or save the date message that would have an ICS or iCal link to automatically update smart calendars with appointment data

    1 vote

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