Desktop App
1458 results found
-
Delete conversation history
I would love the ability to delete an entire conversation history (as a restricted feature). Sometimes conversations grow too long & load slowly. We use Weave with Greetly to receive text message check-ins and that conversation thread often refuses to load because of the number of messages in the history.
1 vote -
Weave can tell us if a patient has pending dental treatment.
Having the options to look at the schedule and identifying patients with pending treatment is a great tool for front office to quickly identify those patients and get ready for the day. That was a good feature that PEARL had and it was very helpful for our office.
1 vote -
1 vote
-
Phones
phones should come assembled and then add a sticker to indicate stations
1 vote -
Debian - Rename / relocate weave binary name.
Tried installing the new desktop app.
Kicks an error as texlive-binaries already has a /usr/bin/weave. Can install by manually choosing location.
Maybe rename the binary /usr/bin/Weave or even a different location altogether (/opt/weave)1 vote -
Opt out of pausing payouts or allow users to re-activate online
For customers that do not use Weave payment as primary merchant we do not want to have to call Weave Payments to unpause payouts if feature is not used every 60 days. There should be a way to opt out of this or allow the user to re-activate online instead of calling. It took over a week to reactivate over the phone and multiple phone calls emails.
1 vote -
Add year to Online Appointment dates
When looking for appointment dates online there is nothing to alert you of what year you are in. This would help eliminate patient confusion.
1 vote -
Ctrl -
Accidently did Ctrl - in the Weave desktop app & now my screen is a hot mess! I have talked to 3 or 4 different reps & we still have no fix. Would be great if the Ctrl - & Ctrl + worked in the Weave desktop app just like it does in every other system
1 vote -
Allow filtering to user custom naming
In the attached screenshot, you can see "General, General 9002, etc". Users don't know what that means. It would be better if they had custom names like "Reception" so users understand which is relevant to them.
It would also be great if the phone at the ext of the signed in user had "Your deskphone" after it or something.
1 vote -
Custom Wallpapers on Phones
It would look more professional if we could put our logo on our phones. They have a few different options for backgrounds preloaded but it would be nice to have a place in the portal the admin can upload a custom one. And being able to force/override so they stay consistent would also be great.
1 vote -
Support for more than dental
Industries other than dental need to verify insurance.
1 vote -
Call Steal
We have 4 reception desks. If desks 1, 2, and 3 are empty and the phone at desk 1 rings, the user at desk 4 has to physically go answer it. There should be a short code followed by the extension needed. It could be based on the groups the phone is in. It could also be a toggle on whether a phone is allowed to have a call stolen.
ie. Ext 701 rings. The user at ext 704 is in the same group, just physically across the room. The user should be able to dial *##701 or something and…
1 vote -
IT would be very helpful to set settings in the payment tab so that the total amounts collected do not show up at the top for all employees.
the user roles to have additional features to omit some information, specifically the total collected amounts being on display in bold at the top of the page that we have to go on to create an invoice. This feature would be great to limit to financial or super admins only as all employees should not be able to see this.
1 vote -
Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
13 votesThe New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
-
Auto Printing faxs
It would be helpful if when a fax comes in that it auto prints ( similar to ring central )
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Dynamic Text (SMS) Translations
It would be really great if Weave offered dynamic text translation. We have numerous customers who are Spanish speakers for example. In our clinic we have Spanish speaking doctors but but our staff is not all bi-lingual and it would be great to set the patients language preference in their profile and allow us to type messages in english and have them output in Spanish. I have to imagine there are api's to google translate to do this pretty easily.
1 vote -
Appointment & Recall Reminder email customization
The call to action button in reminder emails should be customizable.
If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.
ref. s00263340
9 votes -
Unarchive option
There is an option to archive text messages but no option to undo that. That option exists for faxes but not texts. Also there is no "are you sure" when you click to archive texts and it's next to the tag option so could lead to future issues. Thanks
1 vote -
Display client first and last name on caller ID, call history and text thread
Recent update (10/2024) took away the display for client last name. I use this to search for their account as I'm answering the phone. It saves precious time. I have 3 cases that I'm working on where the clients all have the same name. 3 separate text threads that all just say a first name. I don't know which one I'm selecting. Have to open thread and read to find out. Very inconvenient.
1 vote
- Don't see your idea?