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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Language support

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Language templates

    What pain points/suggestions does the office have?
    This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  2. Fax auto retry

    What department are you in?
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Faxes failing, desired auto retry feature

    What pain points/suggestions does the office have?
    The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.

    1 vote
    Started  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Message pop to honor confirmation setting

    What department are you in?
    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Mark As Read Confirmations with Weave Pop
    What pain points/suggestions does the office have?
    This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.

    1 vote
    Planned  ·  0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  4. SMS search enhancement

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Consolidate SMS Threads

    What pain points/suggestions does the office have?
    Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  5. Additional review platforms

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    Added integrations

    What pain points/suggestions does the office have?
    This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  6. Printing Quick Fill

    It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  7. Bulk Update Actionable Messages for Onboarding Team

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Actionable tab

    What pain points/suggestions does the office have?
    This office is wanting to be able to bulk update actionable messages to mark them as complete and move them out of that tab. They're sending birthday reminders and Missed Call Texts that are frequently failing to send to numbers and will often be dealing with 50+ messages in the actionable tab that don't require a response.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. Filter Texting

    Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  9. Texting Notification

    When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  10. Emaill payment link

    It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  11. Patient forms to patient not guarantor

    Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.

    1 vote
    Under Review  ·  0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  12. we would love to add vietnamese to the language option

    We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. Adding Payment Widget to Website for Online Patient Payments

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Payment Widget,

    What pain points/suggestions does the office have?
    They want to know if they can add it their website so that patients could pay online as well

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Unify Office Requests Multi-Team Extension for Support Calls

    What department are you in?

    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    Unify Office/Unify team
    What pain points/suggestions does the office have?
    Unify office would like us to have an extension/option number for the multi-team when calling support

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Mobile App Schedule Needs Redesign for Better Readability: Support Team Suggests PMS System-Like Layout

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Schedule

    What pain points/suggestions does the office have?
    Office is not happy with the way that their Mobile App Schedule looks like. They feel like it is too bunched up and hard to read. They would like for it to look more like their PMS system.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Save the Date option for Cloud9 Software

    Currently there is not a Save the Date option for Cloud9 software. Is this something that could potentially come down the line for this software. A lot of our patients like to add the appt date and time to their calendars as soon as the appt is made. This feature would greatly help with this.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  17. Notes option within text feed

    It would be very beneficial for there to be a "notes" option that appears directly in the text message feed that is only visible to the office staff. We noticed there is a notes option if we click on the patients name and select notes, but it would be very helpful for this option to be directly within the text feed. It saves times and increases productivity to be able to see the patients texts and the offices comments all in one spot.

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  18. Recall & Inactive patients

    When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. Request for Image Sharing Feature in Team Chat

    What department are you in?

    Support

    Which Feature does this pertain to?
    Team Chat

    What area of the Feature?
    Messaging

    What pain points/suggestions does the office have?
    Office would like the ability to send/receive pictures in Team Chat.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Restore DOB & Gender Fields in Online Scheduler for Better Demographic Data

    What department are you in?

    Support

    Which Feature does this pertain to?
    Online Scheduling

    What area of the Feature?
    Information Fields

    What pain points/suggestions does the office have?
    In an older version of the Online Scheduler, the fields for DOB and Gender were available for the office to utilize with all appointment request submissions. For optometry offices this provided very useful demographic data, and assisted in prepping for individual appointments (boys and girls tend to wear different styles of glasses). This office does not understand why we eliminated this feature.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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