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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. "Support Team Suggests Read-Only Access for Team Members in Text Threads of Desktop App"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Text threads

    What pain points/suggestions does the office have?
    The office is wanting those with the team member role to only have a “read-only” access instead of being able to delete things such as message threads.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Printing Receipts

    For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  3. Insurance

    We would like to be able to check new patient insurance without having to make them a chart in our system. Also more information on dental insurances would be helpful as well. Because we can get dental info through weave but not every thing we need is in the breakdown so we still have to call. Maybe each office can download what they are looking for on there breakdown forms and form information from insurance through that. Or something easier cause if we still have to call on information might as well not even pay for this. There is no…

    3 votes
    Under Review  ·  0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  4. show events blocks in the schedule on the app

    We use Dentrix. The mobile app should show events and lunch blocks in the schedule on the mobile app. Right now it just looks like an opening. there is no way for someone looking at the app to see that an appt is blocked for something other than a patient.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  5. "Enhancement Request: Password-Protected Messaging via Weave for Patients"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Improvement

    What pain points/suggestions does the office have?
    Cx wants to send password protected to our patients through weave?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. MFA Request for Mobile App Security Compliance

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Security

    What pain points/suggestions does the office have?
    Office just purchased and signed a new cyber insurance policy for their practice that states all practice software needs to be MFA enabled and was hoping weave could provide the MFA layer to the app.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  7. View email addresses that were sent email campaigns

    It would be really helpful to be able to see what email addresses were sent the email campaigns. I have had multiple patients argue that they never received our blast emails but I have nothing to prove that they were sent.

    2 votes
    Started  ·  1 comment  ·  Email  ·  Admin →
    How important is this to you?

  8. text write backs to emr - have text conversations in patient note history

    text write backs to emr - have text conversations in patient note history

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  9. Language preference

    Bring back the option to change the patients language on their weave profile.

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  10. The option to change reminders language is completely gone.

    The patient profile had a gear icon on the top right corner which allowed for the language preference for reminders to be changed. The icon is now gone, and so is the option to change the patients preferred language. This occurred after the new update.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  11. Payment Type for desktop app

    Would like to be able to see how the patients paid through the desktop app( Text to pay, Manual, Terminal). This would be a huge help in fast reconciling.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  12. Save the date text

    Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…

    5 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. "Integrations: Verifying Patients with Meritain Health Insurance (Aetna)"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    Support Meritain Health Insurance

    What pain points/suggestions does the office have?
    Office would like to be able to verify patients who use Meritain Health Insurance (under Aetna umbrella).

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Customize the order of Weave home page icons

    It would be convenient if each user could custom-rearrange the icons on the desktop's home screen, with their most-used ones at the top or on one side. (for instance, payments would be the first one because i use it the most often; then next in line would be messages).

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Customer Feedback on SMS Writebacks for Dental Specialty Software Integration

    What department are you in?

    Sales

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Text Writebacks to Comm Logs

    What pain points/suggestions does the office have?
    A two office recently signed up for Weave and has stopped moving forward because of SMS Writebacks to the comm log in Dolphin. (Orthodontic)
    Passing this feedback along because most of my experience at Weave has been working specifically with Dental Specialty offices. Curious if Writebacks to our Specialty Softwares is something worth exploring. It was something we heard a lot, especially with the high dollar amount value of procedures…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Request for SMS Templates Feature in Mobile App from Support Office

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Messages

    What pain points/suggestions does the office have?
    Office is requesting that the SMS templates feature be added to the mobile app.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Mobile App Payment Functionality for On-the-Go Professionals

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Payments

    What pain points/suggestions does the office have?
    hvac company, not a dentist or in the office type, is always on the go and would like to have the payments on mobile app so he can send text to pay to clients right when he is finished.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. "Ortho Office Seeks Efficient Digital Form Solution with PMS Integration"

    What department are you in?

    Sales

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Auto Reminders / Auto Recalls

    What pain points/suggestions does the office have?
    I spoke with an Ortho office that is looking for a solution for their digital forms. They'd like to include their patient forms in their reminder texts, but would also love it if it could scan their PMS (Dolphin) to see if this is a new patient or check to see if they have recently filled out a form so they're not sending unnecessary forms to patients and getting duplicates…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Time Early

    On the desktop app, under schedule, if we could create a new template with the "time early" as an option, that would be splendid!

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  20. Text Connect

    Hello,
    There is no where in the weave training and set up that text connect is not working for a multi office location. We paid our website provider to add text connect to our website and now today we find out it doesn't work for a multi location account. Please get this up and running. We think this feature is important and would be a great addition to our website.

    Tracy
    George Family Orthodontics

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
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