Desktop App
1459 results found
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Customize the order of Weave home page icons
It would be convenient if each user could custom-rearrange the icons on the desktop's home screen, with their most-used ones at the top or on one side. (for instance, payments would be the first one because i use it the most often; then next in line would be messages).
2 votes -
Dark Mode
Offer a dark mode for Windows, iOS, and Android
4 votes -
Customer Feedback on SMS Writebacks for Dental Specialty Software Integration
What department are you in?
SalesWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Text Writebacks to Comm LogsWhat pain points/suggestions does the office have?
A two office recently signed up for Weave and has stopped moving forward because of SMS Writebacks to the comm log in Dolphin. (Orthodontic)
Passing this feedback along because most of my experience at Weave has been working specifically with Dental Specialty offices. Curious if Writebacks to our Specialty Softwares is something worth exploring. It was something we heard a lot, especially with the high dollar amount value of procedures…2 votes -
Request for SMS Templates Feature in Mobile App from Support Office
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
MessagesWhat pain points/suggestions does the office have?
Office is requesting that the SMS templates feature be added to the mobile app.2 votes -
Mobile App Payment Functionality for On-the-Go Professionals
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
hvac company, not a dentist or in the office type, is always on the go and would like to have the payments on mobile app so he can send text to pay to clients right when he is finished.2 votes -
"Ortho Office Seeks Efficient Digital Form Solution with PMS Integration"
What department are you in?
SalesWhich Feature does this pertain to?
FormsWhat area of the Feature?
Auto Reminders / Auto RecallsWhat pain points/suggestions does the office have?
I spoke with an Ortho office that is looking for a solution for their digital forms. They'd like to include their patient forms in their reminder texts, but would also love it if it could scan their PMS (Dolphin) to see if this is a new patient or check to see if they have recently filled out a form so they're not sending unnecessary forms to patients and getting duplicates…2 votes -
Time Early
On the desktop app, under schedule, if we could create a new template with the "time early" as an option, that would be splendid!
1 vote -
Text Connect
Hello,
There is no where in the weave training and set up that text connect is not working for a multi office location. We paid our website provider to add text connect to our website and now today we find out it doesn't work for a multi location account. Please get this up and running. We think this feature is important and would be a great addition to our website.Tracy
George Family Orthodontics1 vote -
"Embedding Forms Directly on Web Pages: Office Requests Simplified Form Integration"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Public Link/websitesWhat pain points/suggestions does the office have?
Office would like a link to embed the form into their webpage (instead of a link that patients/customers can click on to take them to the page to fill out the form).2 votes -
Recall email for Patient requesting appointment give more information
We need more information when a patient clicks the button in automated recall messages to quickly determine which patient has requested to be contacted to schedule an appointment. At the moment, we only get a first and last name. But we have quite a few John Smiths, so having the phone or email in addition to the name would be very helpful!
1 vote -
integrate weave with visualeyes software in Canada
Integrate weave with visualeyes software in Canada. Would really help with automatic recalls and reminders
1 vote -
More ways to send payment link
I think there should be a way to enter in a number to text to if it isn't on their account, or be able to choose other options from their account like an email.
For example I have a patient who doesn't want his cell phone in the cell phone field because he doesn't like notifications so we put it in his work phone field. But when he called in a wanted the link texted I had to enter it in that field and then wait for it to refresh into weave and then remember to remove it after I…1 vote -
Report on Monthly Birthdays for Patient Reminders in Support Dept
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
RemindersWhat pain points/suggestions does the office have?
Office wants to pull a report from weave of patients with birthdays just on in that month. They know they get birthday wishes via automatic text so was hoping it was something we could reference.2 votes -
Billing Party Sync Issue for Ortho Minor Patients: Proposed Solution & Next Steps
Hey <@U02LFHK94G2> , Including this thread for reference about the Beta issue our office ran into. and keep everyone in the loop.
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going…
2 votes -
Syncing Billing Party Info for Minors in Ortho Specialty: Impact Assessment and Product Decision Required
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going live.
2 votes -
CSV Contact Merge: Add Custom Contacts to .CSV Effortlessly
What department are you in?
SupportWhich Feature does this pertain to?
CSVWhat area of the Feature?
Contacts/updating .CSVWhat pain points/suggestions does the office have?
Office would like a feature where you can push a button or something and all the custom contacts they've created would be added to the current copy of the .CSV (or vice-versa), so that both can be merged.2 votes -
disappointment
There are several things, starting with the fact the weave does not intergrade with eaglesoft the way we were led to believe. The payments through weave do not post to eaglesoft, you can not do treatment plan signing through weave. The Forms are all together instead of separate. There's no notifications if a patient answers yes to a covid question or if a patient has new insurance I have to just go looking into everyone's forms. I really hope that these things are in the works. I feel like we were told what we wanted to hear to get our…
1 vote -
Enter cash, checks, and other forms of payments
Need to be able to document all forms of payments through Weave and not have to use a spreadsheet (recommended by support) to document cash, checks, or CareCredit payments.
2 votes -
Custom Scheduling Options Needed for Variable Appointment Times and Breaks
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Times for schedulesWhat pain points/suggestions does the office have?
Being able to input times instead of select times, Office has breaks at times like 8:20 but can only select 8:15 or 8:30. Would like the ability to change doctors appointment lengths for different days. Some days they take 30 minutes for an appt and others they take 40 minutes.2 votes -
Issues with Messaging Multiple Contacts in Patient Accounts
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Multiple contact associated with Patient accountWhat pain points/suggestions does the office have?
Office has noticed that if she is trying to initiate a sms conversation with any number that is associated with an account, but not the primary number, it will revert to the primary mobile number and essentially block our customer from texting these other numbers. Has stated that this is frustrating as they may have a household with multiple pets but needs to contact a specific owner and is…2 votes
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