Desktop App
1458 results found
-
Call Duration Analytics Missing for Single-Location Offices
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
AnalyticsWhat pain points/suggestions does the office have?
Office wants the duration of calls added back to analytics on the app for single-location offices (currently multi-location can see on Portal, but single-location can't).2 votes -
Notification for when appointment reminders stop sending
A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.
1 vote -
Medication reminders
Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.
1 vote -
Have quick fill options available for overdue patients
We would like the option to be able to add available appointment times to overdue patient messages and the ability in the template to add openings as in quick fill. This way, in addition to our quick fill list, we could reach out with openings to patients on our overdue list.
1 vote -
Enhancing Reviews & Analytics: Inquiries on Integrating Facebook Ads, Google Analytics, & More
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Reviews and Analytics featureWhat pain points/suggestions does the office have?
Client is asking if there'll be integrations with Facebook ADs events, Google Analytics, Google Ads ( as a conversion metric) , Call Tracking Metrics down the road? If so, any ETA?2 votes -
Pain Point: Delayed 10AM CST Sync Affects Appointment Reminders and Schedule Accuracy
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Timing of Daily SyncWhat pain points/suggestions does the office have?
This office is frustrated that the daily update from Sycle to Weave doesn't occur until 10 am CST for them. This makes it tricky to do any day of appointment reminders and very difficult to know what is the accurate schedule when changes from the previous day don't sync until after they've been in their workday for several hours.2 votes -
Request: Simplify Department Hours Setup to Apply Consistent Hours Across All Days
What department are you in?
OnboardingWhich Feature does this pertain to?
PhonesWhat area of the Feature?
Departments - HoursWhat pain points/suggestions does the office have?
The office would like to be able to populate all days to have matching hours instead of having to change their hours day by day when they match.2 votes -
Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
Suggestion to Add Password Visibility Option to Weave Desktop App Login
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Logging Into WeaveWhat pain points/suggestions does the office have?
The office suggested that on the log into Weave page on the Desktop App that we add the ability to see the password (especially with the updated 15 character password requirement)2 votes -
"Enhance Weave Login: Add 'Show Password' Feature for New 15-Char Requirement"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Logging Into WeaveWhat pain points/suggestions does the office have?
The office suggested that on the log into Weave page on the Desktop App that we add the ability to see the password (especially with the updated 15 character password requirement)2 votes -
"Request for 'Select All' Button in Desktop App Auto-Reminders for Dentrix Offices"
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto-Reminders (Filtering Appt Type)What pain points/suggestions does the office have?
Sometimes office have a lot of the same appointment types. Once they use the search bar to narrow down the appt types they want to see it would be nice if there was a "Select All" button. I've worked with two offices so far that have had to manually select around 20+ for new patient/cleaning appt types.
This might be more tailored to Dentrix offices.2 votes -
"Select All" Button for Appointment Types in Desktop App Needed
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto-Reminders (Filtering Appt Type)What pain points/suggestions does the office have?
Sometimes office have a lot of the same appointment types. Once they use the search bar to narrow down the appt types they want to see it would be nice if there was a "Select All" button. I've worked with two offices so far that have had to manually select around 20+ for new patient/cleaning appt types.
This might be more tailored to Dentrix offices.2 votes -
"Select All Button Needed for Filtering Appointment Types in Desktop App"
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto-Reminders (Filtering Appt Type)What pain points/suggestions does the office have?
Sometimes office have a lot of the same appointment types. Once they use the search bar to narrow down the appt types they want to see it would be nice if there was a "Select All" button. I've worked with two offices so far that have had to manually select around 20+ for new patient/cleaning appt types.
This might be more tailored to Dentrix offices.2 votes -
Automated Thank You Email for Appointment Confirmations Requested
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Auto RemindersWhat pain points/suggestions does the office have?
This office group (2 locations) would like the option to program a reply email if someone confirms their appointment. So the customer would reply to the confirmation request positively (C, Yes, etc) and then an automatic reply would be sent from Weave saying something like "Thank you for confirming your appointment..."Location IDs
Parent: 4d8a3ef7-294b-4fcb-b861-0302a8329d27
Fort Collins: 81637e80-5b57-4568-a9e2-f8564779856c
Greeley: 6b3a7c32-2d0f-4e8f-a0a2-189f6073a7c72 votes -
Mass User Upload Suggestion for Onboarding: Enable CSV Batch Add Feature
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Adding usersWhat pain points/suggestions does the office have?
They would love to be able to do a mass upload of users through a CSV upload or something like that.2 votes -
"Mass User Upload Request: Streamlining User Addition with CSV Uploads"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Adding usersWhat pain points/suggestions does the office have?
They would love to be able to do a mass upload of users through a CSV upload or something like that.2 votes -
Weave Mobile App: Add Voicemail Notifications in Notification Section
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Voicemail notificationWhat pain points/suggestions does the office have?
Office would like where the Weave mobile app will show notification if there is a new voicemail for the office. In the notification section in the Weave app there is text message, chat, follow up, fax, etc but not voicemail notification. The alternaitve at the moment is if they toggle on email/text notifcation in the Weave portal but they would like a way without putting that informatiom2 votes -
Voicemail Notifications Needed in Weave Mobile App
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Voicemail notificationWhat pain points/suggestions does the office have?
Office would like where the Weave mobile app will show notification if there is a new voicemail for the office. In the notification section in the Weave app there is text message, chat, follow up, fax, etc but not voicemail notification. The alternaitve at the moment is if they toggle on email/text notifcation in the Weave portal but they would like a way without putting that informatiom2 votes -
Office Requests Multi-Window Support for Easier SMS Management
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Office would like the ability to have multipl windows on their desktop in order to pin ongoing conversations with different patientsWhat pain points/suggestions does the office have?
Office is frustrated with having to scroll through SMS notification to communicat with their patients and would like the ability to have multiple desktop app windows open in order to pin and keep track of individual SMS conversations with patients.2 votes -
Frustration with Automated SMS Reminders Cluttering Message Queue and Lack of Mass Read Option
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are…2 votes
- Don't see your idea?