Desktop App
1458 results found
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"Mobile App Calling: No Ringing Sound Issue Identified by Onboarding Department"
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
CallingWhat pain points/suggestions does the office have?
The office cannot hear a ringing sound when calling out to mobile app users.2 votes -
Text Messages
We have been Weave users for about 2 years. We have been happy with the product up until lately. Previously, in the text feature, we could search any patient to send a text. Now, it is much more difficult to find patients to send a text. WE HATE THIS CHANGE YOU HAVE MADE! When putting in a payment, we still can bring up any patient. Please change the texts back to how it was. We love the text feature to communicate with patients. It has become MUCH LESS user friendly to use. Thank you for your consideration. Jana
1 vote -
Quick Fill
When someone is on the "sooner if available" list in Eaglesoft it would be great if they would automatically merge onto the Quick Fill list on Weave. Thanks : )
1 vote -
See reviews sent/reviews done
A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.
19 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Custom Confirmation Page for the Online Scheduler
When running ad campaigns, we'd like a custom confirmation page (URL) after the prospect fills out the form or text on the online scheduler. This will give us better conversion data for our campaigns.
1 vote -
Issues with Notifications
We are small practice and use Revolution EHR--this isn't an idea so much as it is a complaint. Whenever we click "received" it sometimes will not notify the patient by text that their glasses are ready. It's very annoying. It's just me in our optical and I don't have time to go back and make sure that all the "Received" orders have been notified.
1 vote -
Forms/ Admin Portal/ Call Records
When sending forms to under aged patients, the form defaults to the parent or guardian, making the name on the form and the name that comes up on the dashboard incorrect.
Also, the patient search bar within the Weave app no longer automatically searches while typing. The need to stop and click the search button is inconvenient and slows the process down. Please return to the old search feature.
Also, within the Admin portal, Call Records are no longer displayed to scrub through. Every call must be downloaded in order to have any interaction with them. This is again a…
1 vote -
Auto Welcome Text & Email
Is there a way to have an auto welcome text and email go out to a client when a new profile has been created on weave?
1 vote -
Upload forms into Dentrix
When Patients fill out the forms on the Ipad it should just upload right into Dentrix. It takes too long to download and upload the forms into each patients file.
5 votes -
Bulk Import Contacts to Fax Directory
I would like to see a bulk import option for importing contacts into the fax directory.
5 votes -
2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes -
Ability to transfer calls to mobile
Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.
5 votes -
Request for Appointment Confirmation Visibility Enhancement
What department are you in?
SupportWhich Feature does this pertain to?
Scheduling TabWhat area of the Feature?
Confirmed status of appointmentsWhat pain points/suggestions does the office have?
Office would like to be able to see whether a patient confirmed their appointment via text or email. (From a support viewpoint too, this would be super helpful for troubleshooting)2 votes -
"Customer Inquiry: Daily Text Message Analytics for Support Department"
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
AnalyticsWhat pain points/suggestions does the office have?
Customer would like to know how many texts are sent out daily.2 votes -
Integration Issue with Deceased Pets in Onboarding at Cornerstone
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Deceased PetsWhat pain points/suggestions does the office have?
Deceased pets if they don't have a death date are pulling into Weave even though they are marked as deceased. These were imported to Cornerstone from another system initially and they came without that deceased date filled out. Cornerstone is newer for this office. There are now hundreds of deceased pets who are being pulled for recalls due to this.2 votes -
We would like for our confirmations to say the day of the week as well as the actual date. example: Wednesday February 9, 2023 at 2:00pm
We would like our confirmations to include the day of the week as well as the date of the appointment. For example.....We look forward to seeing you on Wednesday February 9, 2023 at 2:00pm. :)
1 vote -
Dismiss vs Ignore Chat Options
Add a 3rd option to dismiss messages you've read without opening to view. Would be useful for the quick yes/no answers.
2 votes -
Become more user friendly!
New patients are getting kicked out while filling out forms. That is very frustrating to them and does not look good for us. I was told by one of your employees that they cannot refresh the page because that will cause that to happen. You need to make this more user friendly, not all patients are computer savvy, nor should they have to be. Open Dental and mConsent are so user friendly that even my mom (75 years old) was able to use it.
6 votes -
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that Curve is the reason that Weave does not offer that option. However, we have used Solution Reach and Lighthouse with Curve and both of those offered an immediate appointment reminder when an appointment was made. So if it works with those 2 softwares and Curve it seems plausible it would work with Weave.
1 vote -
Differentiating Insurance and Non-Insurance Payments in Desktop App's Payment Feature
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Wants there to be a way to differentiate between insurance and non-insurance payments (namely for when a patient pays with a virtual insurance card).2 votes
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