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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1459 results found

  1. stop quietly disconnecting/logging out!!!

    New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    13 votes
    1 comment  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)

    Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)

    3 votes
    1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  4. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    12 votes
    3 comments  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  6. Password Saved in Username

    First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…

    4 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  7. Ability to markup fax on iPad and send it back without printing

    There should be a way on the weave mobile app to download/save a fax as a .PDF so we can mark it up on our iPad and send it back without having to print it. This would also require the ability to upload a file from the fax section of the mobile app instead of just attaching a photo or taking one.

    5 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  8. different identifiable ring tones

    The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else

    39 votes
    Request Received  ·  13 comments  ·  Phones  ·  Admin →
    How important is this to you?

  9. Fix the Fax History Page in the portal app

    Fix the fax history page, its a mess:
    - There isn't a way to export the list of faxes. The current export button doesn't seem to export the records that are being displayed, and even if it didn't its limited to 100 records. We deal with 3000+ faxes a month, so doing 30 exports, even if it worked, isn't feasible.

    • The export at first seemed to pull the records being display. But, after looking at the downloads from multiple pages, its downloading the same data after each export, but the data downloaded seems to be different from the data displayed…

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  10. Calls shown in texts

    IF calls would show up on the text so you could see who called who between texted messages. This would help so many people keep track of things

    8 votes
    7 comments  ·  Chat  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Team Chat: Improve Formatting

    Instead of having run on sentences, the chat should allow us to add spacing and paragraphs like you can in text messaging and other chat services. This is pretty standard across chats so I am hoping it would be an easy fix :)

    1 vote
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  12. Integration with ECW

    Please consider an integration with Eclinicalworks ( ECW) as this is my Electronic medical records and over 800,000 physician use this software in the USA. thank you for your prompt assistance to this matter.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. Make the forms link a hyperlink in e-mails

    When I sent forms via e-mail they have to copy and paste the link, it does not show up as a hyperlink. Please fix this.

    2 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  14. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    6 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  15. Fix pop up window so we can see all the message, or resize it.

    Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

    12 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  16. Weave payment post directly

    Payment received in Weave post directly to Dentrix.

    11 votes
    3 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Fix over due patient list

    We used to be able to work the over due patient lists and after looking at a text thread or sending a text we could click "back" and it would go back to the list that we were working on. Now when we click "back" it takes us all the way back to the "actionable" text message list. Then we have to go home and back to the lists and the one we were working on. It seems very inefficient and I wish it would go back to the way it was.

    2 votes
    1 comment  ·  Lists  ·  Admin →
    How important is this to you?

  18. Save Filters on Overdue Patients List

    It would be SO helpful and time-saving if you could save the filter settings for the overdue patients list. We only want to check patients who are overdue for cleaning, but the list includes all xrays and you have to manually and individually select each option EVERY SINGLE time you open the list, even when you're just coming back from texting an overdue patient from that list.

    1 vote
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  19. Filtering text messages - filter by "has attachment"

    We would like to be able to filter text messages to only return messages that include attachments. Thanks!

    3 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  20. Impromed: Have clients phone numbers update in weave faster.

    We have it where a client will update their number when they drop off their animal to be looked at. We update it in ImproMed but weave doesn't update that client's number until overnight, so when their animal is ready to be picked up later that day we cannot text them like we would like. It would be great for modified and new phone numbers to update faster in weave.

    2 votes
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?
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