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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy

    I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  2. Text to Pay Balance

    *What department are you in? * Onboarding

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have?
    * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  3. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    37 votes
    8 comments  ·  Phones  ·  Admin →
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  4. Daily Report of the total Actual Paid Invoices and Refunds

    The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  5. Payment through Website

    Hey, We had a thought!! We would love to be able to integrate the payment options through our website online!

    2 votes
    1 comment  ·  Integrations  ·  Admin →
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  6. Online Scheduling

    What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  7. Text Preview time is accurate

    Text Preview should be accurate -
    When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  8. Sync 2 office locations under google reviews

    We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?

    1 vote
    0 comments  ·  Reviews  ·  Admin →
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  9. Recall SMS Feature

    At this point, recall reminders are available to set based on last "recall appointment" which is very general to use in most general dental offices for hygiene recall.
    But we are Orthodontic specialist office, and we have few different type of recalls by patient's age and status. It will be very useful if recall can be also set by patient's status type.

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  10. insurance verification by code

    Ability to check and see if a specific procedure code is covered by a patient's insurance.

    1 vote
    0 comments  ·  Admin →
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  11. Integration with Practice Fusion

    Integrating with the medical office EHR system called Practice Fusion would be very beneficial, probably for the Weave company and our smaller medical clinic. Right now, without this integration, we have to use alternate systems for email, reminders, and billing. Reminders being a major part considering we use the Weave text feature a ton. It's been a few years and Weave had still not integrated with this major EHR system. Wish it would!!

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
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  12. Wellness Forms for iOS users

    The wellness form submitted via safari, the form does not show filled with the checkboxes that were selected at the time of submission
    When submitting in via chrome, the checkboxes selection seems fine when viewing the submitted form in the admin portal

    Would be nice to get this fixed, as this can likely be issue for iPhone users who are also using Safari on their phone.

    1 vote
    0 comments  ·  Admin →
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  13. Due Date that pops up when a patient calls is wrong

    The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  14. Follow up sort order, tag and filter

    Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
    Please call me if you have questions 201-433-8600

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  15. automatically tag all responses to certain notifications to a specific staff member

    It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  16. Vision Insurance

    Just curious if Weave could pull Vision Benefits for offices.

    1 vote
    Added to Backlog  ·  1 comment  ·  Integrations  ·  Admin →
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  17. More Efficient

    When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.

    It would be so awesome if the recall usage…

    6 votes
    0 comments  ·  Lists  ·  Admin →
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  18. Payments on Mobile App

    Having a payment option work on an iPad for chairside checkouts.

    We need to be able to complete payments on our iPad or phone version of Weave as we are looking to do chairside checkouts.

    1 vote
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  19. Team Chat: Search messages by keyword

    Would you please make it possible to "search" for a key word in our inter-office text/chat? Many times we need to recall a conversation, but it can take 30 minutes to go back even to last month. It would make this much more useful! Thank you.

    26 votes
    Planned  ·  11 comments  ·  Chat  ·  Admin →
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  20. Broken hygiene appointment fill in

    Lighthouse has a great feature that automatically generates a patient list (off of continuing care) for contact to fill in broken hygiene appointments. It is a fantastic feature that makes filling hygiene openings very efficient.

    2 votes
    Planned  ·  1 comment  ·  Schedule  ·  Admin →
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