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1458 results found

  1. Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.

    Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.

    2 votes

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    0 comments  ·  Data Sync  ·  Admin →
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  2. Team Member Permissions

    General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.

    A general user should NOT be able to do the following:

    -Read/Respond to reviews
    -Send Text/Email blasts
    -Edit Reminder settings
    -Edit recall settings
    -Edit Automated messages
    -Create Text to Pay requests

    I am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.

    Office should be able to create their own permission group settings.

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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  3. Printing from the messages

    Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  4. VMO/Forward Toggle (Fast Overrides)

    We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.

    17 votes

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    10 comments  ·  Phones  ·  Admin →
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  5. Refund

    For a refund option could you add patient overpymt?

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  6. MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"

    MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  7. Create a default office profile for when users have not signed in yet.

    When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
    Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  8. Pre-tag and filter messages sent from Auto-message rules to be managed in all tab

    The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. Secondary Numbers

    It would be great to have the option to text a secondary number on the account. We have cornerstone and from what I gather, if there is more than on Cellular number on the account you can only text the primary number. All other numbers that are listed under cellular will not show up on weave. You can search the secondary number under weave and the account will show up, but it will not show any numbers other than the primary. Basically what I am saying is please have all phone numbers that are in your PMS to reflect in…

    1 vote

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  10. Email Campaigns

    The photos for campaigns are terrible! Most don't pertain to dental offices or holidays. This is truly having us look into other companies to switch to as we used to use campaigns with practice mojo often and we are not happy with what weave has to offer.

    1 vote

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    0 comments  ·  Email  ·  Admin →
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  11. Frequently used tags shown at the top

    Happy Holidays! In the "Filter Messages/Tags" secrtion of the desktop app, it would be FABULOUS to change the order of the tags listed so that the most used will be at the top of the list down to the least used?

    1 vote

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  12. Adding Contacts through Text Message on Desktop App

    Adding/saving contacts on the computer and not just through the mobile app. Not sure why on the app I can save a contact through a text message but not on the computer.

    2 votes

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  13. FORM IDEA

    When sending patient forms thru messaging I would like to write the tooth # in the treatment space so patient knows what they are consenting to.

    3 votes

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    0 comments  ·  Forms  ·  Admin →
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  14. Center Review Icon on Desktop App

    The review button on the desktop app is the only one with a graphic that is not centered its off to the left. Can that be fixed? Thanks

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  15. Appointment Request Response Emails

    On the email reminders that are sent daily for my office, when we receive the response from the patient clicking on the link to request the office contact them, we simply get an email saying "Patient X has requested to be contacted to schedule an appointment." The problem is when I have multiple patients with the same name. There is no additional information on the email for me to identify which one of the multiple "John Smiths" is the one that is requesting access unless I dig into the sent emails and see if I can match someone up. (And…

    1 vote

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  16. Filter notifications by department

    We would like to be able to filter notifications from the app to only receive the ones for a specific department.

    5 votes

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  17. Choose/Apply a department in bulk messages.

    We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  18. a pop up or message that lets you know your text is ready to be sent

    It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  19. Request to Alter Review Reminder Timing in Messaging Feature

    *Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * review reminders *What pain points/suggestions does the office have? * customer would like the ability to change the time to send out the review requests from hours to days

    Need to go back to August 1

    2 votes

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  20. an easier way to send out the next group of texts over 1000

    While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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