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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Have the date range on the filter be open-ended "in the last 30 days" instead of specified

    Right now I have to specify the date range for the patient's last visit, meaning I'll have to edit the filter each time I create a campaign. If it was changed to "in the last 30 days", then I wouldn't have to go back in and change the filter each time I use it.

    1 vote
    0 comments  ·  Email  ·  Admin →
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  2. Search Payments

    It would be great if payments were "searchable". We've run into a few issues where a patient pays over the weekend or a holiday & we don't see their payments. It isn't linked to their account in Weave. We use MacPractice so that may be the root of the issue. We also have problems integrating the Auto-verify insurance & account balance features.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  3. Archive Voicemail records

    I would like to be able to save/archive Voicemails under Client History where the would stay after deleting/removing from the Voicemail box so we keep records especially when a client calls to say they left a voicemail to cancel an appointment we've marked as a no show.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
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  4. Allow Viewing Last 4 Digits of Card for Link Payments in Portal

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call…

    3 votes
    1 comment  ·  Admin →
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  5. Conflicting appt time reminders

    Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  6. Accessing personal voicemail remotely

    There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.

    Especially since COVID and remote work became more mainstream.

    The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  7. Inventory Management/Item Catalog

    It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.

    For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.

    This would also be helpful when there are payment disputes or when patients want an itemized…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  8. Missed call text over holiday

    Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you

    0 votes
    0 comments  ·  Phones  ·  Admin →
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  9. Feature Request: TO-DO list / Tasks

    I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…

    25 votes
    Planned  ·  10 comments  ·  Desktop Client  ·  Admin →
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  10. appointment reminder

    Is there any way we can send a separate message to confirm patient appointment who have been pre-appointed n advance?

    1 vote
    1 comment  ·  Schedule  ·  Admin →
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  11. Easy workaround to integrate Weave with Cloud9 - online scheduling

    Hello,

    Weave isn't fully integrated with Cloud9 online scheduling. But, there is a easy workaround to fix that.
    Problem description: When using Weave online scheduling, it list ALL the available spots from Cloud9.

    Important information: Every appointment in Cloud9 requires the appointment code that describes the appointment type. Weave is capable to extract these codes/information.

    Solution: Weave needs to filter the available time spots codes for New Patients - NP and BC - and eliminate the other codes.
    That's all. One simple filter fixes the integration.

    This solution is applicable to every Cloud9 customer.

    Please, contact me if you have…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  12. schedule

    It would be nice to remove notification badge in schedule option, if we take care of the text message through the "messages" option. Seems a little too much.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  13. Send notifications when a forwarded voicemail arrives in the voicemail box.

    Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.

    2 votes
    1 comment  ·  Phones  ·  Admin →
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  14. Custmizable User Roles/Permissions

    Roles & Permissions needs to be customizable. Period. Weave deciding for us what employees should and shouldn't have access to isn't best practice.

    Features in the Team Member role, the lowest permission group you can give someone, has access to way too many options and features.
    Super Admin role should be able to decide which features each permission group has access to in order to customize how their individual office runs.

    Ideally there would be a tab in the dashboard for Super Admins only that can control permission groups with radials or toggles to all features so we can control…

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  15. Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.

    Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.

    2 votes
    0 comments  ·  Data Sync  ·  Admin →
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  16. Team Member Permissions

    General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.

    A general user should NOT be able to do the following:

    -Read/Respond to reviews
    -Send Text/Email blasts
    -Edit Reminder settings
    -Edit recall settings
    -Edit Automated messages
    -Create Text to Pay requests

    I am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.

    Office should be able to create their own permission group settings.

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  17. Printing from the messages

    Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  18. VMO/Forward Toggle (Fast Overrides)

    We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.

    17 votes
    10 comments  ·  Phones  ·  Admin →
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  19. Refund

    For a refund option could you add patient overpymt?

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  20. MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"

    MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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