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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Voicemail Editing Frustrations: Users Want Re-record Option in Mobile App

    What department are you in?

    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Voicemail Recording in Media Library
    What pain points/suggestions does the office have?
    Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same…

    2 votes
    0 comments  ·  Admin →
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  2. "Sales Idea: Custom QR Codes with Embedded Company Logos for Enhanced Marketing"

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes
    0 comments  ·  Admin →
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  3. "Branded QR Codes for Payments: Embedding Logos with Generative AI"

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes
    0 comments  ·  Admin →
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  4. Feedback on Text to Pay Link Update and Future Alerts

    What department are you in?

    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Text to pay link
    What pain points/suggestions does the office have?
    The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
    Cx would also like to be alerted of future changes…

    2 votes
    0 comments  ·  Admin →
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  5. "Request for Landscape Mode in iPad iOS Mobile App"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Landscape mode for Ipads
    What pain points/suggestions does the office have?
    Office wishes the IOS app had a landscape mode, specifically for the Ipad

    2 votes
    0 comments  ·  Admin →
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  6. Custom Conditional Logic Needed for Forms Builder

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    The Forms Builder
    What pain points/suggestions does the office have?
    The office wants it so other part of the forms works like the built-in allergies part. For allergies if you click "no" for "Do you have any allergies?" nothing comes up and it takes you to the next page but if you choose yes it brings up the rest of the options. They want this as something they can set up for other pages, specify the insurance page. We tried to set…

    2 votes
    0 comments  ·  Admin →
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  7. Group Texting

    Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?

    3 votes
    1 comment  ·  Text Messaging  ·  Admin →
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  8. Filter Call Records by User in Admin Portal to Enhance Support Efficiency

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Call records
    What pain points/suggestions does the office have?
    They would like the ability to filter call records in portal by user.

    2 votes
    0 comments  ·  Admin →
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  9. Purchasing Phones from Weave via Website or Admin Portal Suggestion

    What department are you in?

    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    How to purchase phones
    What pain points/suggestions does the office have?
    Office chatted in today asking if it was possible to purchase phones from weave on the website or admin portal. I thought it was a cool idea so i'm posting here.

    3 votes
    1 comment  ·  Admin →
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  10. Streamline Communication: Integrate Fax with Main Business Number

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    Ability to share fax capabilities with Main Business phone number
    What pain points/suggestions does the office have?
    Customer was able to use their main branded business number for texting, calling, and faxing. They expected the same parity with Weave with the ability to have 1 main number that can handle all their communications. (Lost Deal in Sales)

    2 votes
    0 comments  ·  Admin →
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  11. Voicemail Transcription Request for Hearing-Impaired Staff in Onboarding Department

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    voicemail
    What pain points/suggestions does the office have?
    Doctor has staff member with hearing loss and it would be really beneficial to us.
    when they get a Voicemail if we can see the Voicemail transcription via text

    2 votes
    0 comments  ·  Admin →
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  12. Patient Response Notifications: Bold Names & Blue Dots for Better Clarity

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Notfication
    What pain points/suggestions does the office have?
    The office liked when a Patient's name would be bold to indicate they had respond, right now it is always bold. They think the little blue dot is not enough to indicate the Patient responded

    2 votes
    0 comments  ·  Admin →
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  13. Bulk Messaging Test Messages

    Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  14. Text connect

    Hello,

    The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.

    17 votes
    3 comments  ·  Text Messaging  ·  Admin →
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  15. Communication logging in Open Dental

    It would be great if there was a way to log calls and text with patients from Weave to Open Dental

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. Online Bill Pay - Add Invoice# text box

    Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.

    We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.

    This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  17. Option for Patient Update Forms

    We considered a solution for our patients who dislike updating forms, which is unfortunately required by law. One idea we had was to provide an option for established patients to forward their most recent form submission and simply mark "nothing has changed" at the bottom of the form or edit the pre-filled information with the updated details, instead of starting from scratch every time.

    8 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?
    Started  ·  AdminKJ (Group Product Manager, Weave) responded

    Dr. McCardle and team, 


    Thanks for your valuable feedback. I'm glad to inform you that our upcoming Forms update will address this issue. Very soon, established patients will be able to easily verify pre-filled information, make changes if any, and submit the forms quickly. 


    We'll be running a closed, invite-only beta shortly. Please get in touch with our team if you're interested in trying out this solution before it's generally available. You may simply reply to this email to be included in this invite-only beta.

     

    Best,

    KJ


    GPM, Weave

  18. private reviews

    It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.

    2 votes
    0 comments  ·  Reviews  ·  Admin →
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  19. reviews

    Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).

    1 vote
    0 comments  ·  Reviews  ·  Admin →
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  20. A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.

    Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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