Desktop App
1458 results found
-
Function of the Chat Now/text widget on our websites
When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.
1 vote -
Time stamp on appointment requests
Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.
1 vote -
Payment Message Template
Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.
1 vote -
Typo in "Successful" Message When Retrying Failed Fax
What department are you in?
Support
Which Feature does this pertain to?
Fax
What area of the Feature?
s00054605
What pain points/suggestions does the office have?
When fax doesn't send and they click "retry" it says Fax successful but she said "successful" is spelled wrong (I wasn't on long enough to get a screenshot).2 votes -
"Automated Confirmation Texts for Patient Appointments in Desktop App Scheduling"
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Scheduling
What pain points/suggestions does the office have?
Would like after an appointment is confirmed by a patient via text, for it to send a text to the patient letting them know it has been officially confirmed.2 votes -
Auto-Remove Tags for New Messages in Threads for Better Workflow
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Tags
What pain points/suggestions does the office have?
Wanting to be able to have tags automatically removed after a new message comes into a message thread. That way, they can tag according to the individual message instead of the entire message thread, as it would help with the organization and workflow for the office as they can get very busy and need to know if a specific employee is responding or not based on the tags.2 votes -
Customization Request: Reminders to Show Dental Hygienist Instead of Doctor
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Reminder Templets
What pain points/suggestions does the office have?
This office wants the reminders to show the dental hygienist in the text but when we use "service provider" it just shows the doctor. They could edit the PMS and replace the doctor with the dental hygienist in the schedule of the PMS but they want the option for both.2 votes -
Voicemail Editing Frustrations: Users Want Re-record Option in Mobile App
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Voicemail Recording in Media Library
What pain points/suggestions does the office have?
Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same…2 votes -
"Sales Idea: Custom QR Codes with Embedded Company Logos for Enhanced Marketing"
What department are you in?
Sales
Which Feature does this pertain to?
Payments
What area of the Feature?
Make QR codes a marketing/branding thing.
What pain points/suggestions does the office have?
I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method2 votes -
"Branded QR Codes for Payments: Embedding Logos with Generative AI"
What department are you in?
Sales
Which Feature does this pertain to?
Payments
What area of the Feature?
Make QR codes a marketing/branding thing.
What pain points/suggestions does the office have?
I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method2 votes -
Feedback on Text to Pay Link Update and Future Alerts
What department are you in?
Support
Which Feature does this pertain to?
Payments
What area of the Feature?
Text to pay link
What pain points/suggestions does the office have?
The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
Cx would also like to be alerted of future changes…2 votes -
"Request for Landscape Mode in iPad iOS Mobile App"
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Landscape mode for Ipads
What pain points/suggestions does the office have?
Office wishes the IOS app had a landscape mode, specifically for the Ipad2 votes -
Custom Conditional Logic Needed for Forms Builder
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
The Forms Builder
What pain points/suggestions does the office have?
The office wants it so other part of the forms works like the built-in allergies part. For allergies if you click "no" for "Do you have any allergies?" nothing comes up and it takes you to the next page but if you choose yes it brings up the rest of the options. They want this as something they can set up for other pages, specify the insurance page. We tried to set…2 votes -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Filter Call Records by User in Admin Portal to Enhance Support Efficiency
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Call records
What pain points/suggestions does the office have?
They would like the ability to filter call records in portal by user.2 votes -
Purchasing Phones from Weave via Website or Admin Portal Suggestion
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
How to purchase phones
What pain points/suggestions does the office have?
Office chatted in today asking if it was possible to purchase phones from weave on the website or admin portal. I thought it was a cool idea so i'm posting here.3 votes -
Streamline Communication: Integrate Fax with Main Business Number
What department are you in?
Sales
Which Feature does this pertain to?
Fax
What area of the Feature?
Ability to share fax capabilities with Main Business phone number
What pain points/suggestions does the office have?
Customer was able to use their main branded business number for texting, calling, and faxing. They expected the same parity with Weave with the ability to have 1 main number that can handle all their communications. (Lost Deal in Sales)2 votes -
Voicemail Transcription Request for Hearing-Impaired Staff in Onboarding Department
What department are you in?
Onboarding
Which Feature does this pertain to?
Phones
What area of the Feature?
voicemail
What pain points/suggestions does the office have?
Doctor has staff member with hearing loss and it would be really beneficial to us.
when they get a Voicemail if we can see the Voicemail transcription via text2 votes -
Patient Response Notifications: Bold Names & Blue Dots for Better Clarity
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Notfication
What pain points/suggestions does the office have?
The office liked when a Patient's name would be bold to indicate they had respond, right now it is always bold. They think the little blue dot is not enough to indicate the Patient responded2 votes -
Bulk Messaging Test Messages
Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.
1 vote
- Don't see your idea?