Legacy Desktop App
1460 results found
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Issue with changing servers
I worked with an office who, when they changed servers, lost all of their quickfill list information and was pretty upset about it. They suggested instead of creating a whole new integration for when they changed servers, instead linking the new server to the old integration so as to keep the old data.
1 vote -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote -
Mobil App--Add or Remove Appointments
Mobil App--would like to be able to add or delete patient appointments
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
We use Open Dental and The CommLog
We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…
1 vote -
Omit address
Please omit the address section for card processing. It really slows down the process, especially when entering insurance payments. Previously you could enter the card number, expiration date, and cvc on one line. It WAS a much smoother process. It doesn't appear to be for security reasons anyway. I have had adult children pay for their parent's bill and entered in the parent's address. Processed just fine though the addresses wouldn't have matched. Not sure what the purpose is.
3 votes -
Recall Types
When I created new recall types in Crystal EHR, they showed up in the Admin Portal and I selected to integrate them. However, when I used the Desktop App to Create Reminder, the new recall actions did not show up in the "Choose Recall Types". After a frustrating couple of weeks, I finally tried to add a few patients to the recall type in the EHR and that's when the newly created recall types showed up in the Desktop App.
It would be nice if there was a count next the title of the recall type or at the very…
1 vote -
Family appointments
I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.
2 votes -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Payment- Email Option
We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.
2 votes -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
View Personal Call History in Desktop App
In the "Recent Calls" log that shows after clicking the "Phone" section from the main screen of the desktop app, it would be amazing if there were "General" and "Personal" tabs like there are when viewing voicemails. The General tab would show the call history for the main line of the location, while the personal would show the call history for the specific phone that is synced to the desktop app.
4 votes -
Emojis in Bulk Texts: Encode for Space and Engagement Boost
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Messaging
*What area of the Feature?
* Bulk texts
*What pain points/suggestions does the office have?
* They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement.2 votes -
Pre-populating Addresses in Payment
If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.
2 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
online scheduling Eaglesoft is useless
As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.
4 votes -
Chromebook
It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.
1 vote
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