1458 results found

1. Emojis in Bulk Texts: Encode for Space and Engagement Boost

   *Product Improvements
   *What department are you in?
   
   * Support
   
   *Which Feature does this pertain to?
   * Messaging
   
   *What area of the Feature?
   * Bulk texts
   
   *What pain points/suggestions does the office have?
   * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement.

   2 votes

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2. Pre-populating Addresses in Payment

   If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.

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3. Stop sending Thank you text to patients that no show on appointments

   Our patients that no show are still receiving "thank you for coming" texts and the link to review us.

   3 votes

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4. give filter option of bithday years to send bulk texts to.

   Ex: We would like to send back to school text to patients born between 2003-2018.

   Right now the only filter option is a minimum age

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   Started  ·  0 comments  ·  Advanced Filters  ·  Delete…  ·  Admin →
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5. online scheduling Eaglesoft is useless

   As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.

   4 votes

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   3 comments  ·  Schedule  ·  Delete…  ·  Admin →
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6. Chromebook

   It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.

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   0 comments  ·  Desktop Client  ·  Edit…  ·  Delete…  ·  Admin →
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7. Birthday message template should not be a Weave ad

   For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.

   This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not your advertising targets. Moreover, these are not B2B clients who might use Weave. The likelihood that anyone will click that link and sign up is very minimal if there's any chance at all, so you are degrading the quality of this service with extremely little upside.

   We should, at the very least, have the option to uncheck an option to get rid of that "Email provided courtesy of Weave" line. We are not your vehicle for advertisement. I truly hate this and it's the first time I've ever really been disturbed by something in Weave's business model. The fact that I have no control over this template is very frustrating.

   An intermediary step may be to immediately make that "Email provided courtesy of Weave" as small as the "If you no longer wish to receive these emails, you can unsubscribe" line. That at least removes you as an equal party to our office as a sender.

   For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.

   This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not… more

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   0 comments  ·  Email  ·  Delete…  ·  Admin →
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8. Patient Appointment Request Emails Need Identifying Information

   We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.

   2 votes

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9. Customizable Refund Reason Options

   *Product Improvements
   *What department are you in?
   
   * Support
   
   *Which Feature does this pertain to?
   * Payments
   
   *What area of the Feature?
   * Refunds
   
   *What pain points/suggestions does the office have?
   * This office does not like the 3 options available for the reason when you set up a refunds, they don't like that all 3 suggest fault on their part and wish to be able to write their own.

   2 votes

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10. Request for Payments History Default Setting Adjustment in Desktop App

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Payments
    
    *What area of the Feature?
    * The desktop payments history
    
    *What pain points/suggestions does the office have?
    * We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the change reversed or for us to add a option to select which is used the desktop app.

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Payments
    
    *What area of the Feature?
    * The desktop payments history
    
    *What pain points/suggestions does the office have?
    * We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the… more

    2 votes

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11. Birthday Reminder Enhancement: Filter to Patients Seen in Last 10 Years

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Desktop App
    
    *What area of the Feature?
    * Birthday reminders
    
    *What pain points/suggestions does the office have?
    * Wants birthday reminders filtered to only patients he has seen in the last ten years.

    2 votes

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12. "Add Hyperlink Insertion Feature for Email Marketing Tool"

    *Product Improvements
    * submission from <@U04HH0R75PU>
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Email Marketing
    
    *What area of the Feature?
    * Email details
    
    *What pain points/suggestions does the office have?
    * Office would like a way to insert hyperlinks into emails instead of having to put a whole link

    2 votes

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13. Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.

    Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.

    1 vote

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    1 comment  ·  Schedule  ·  Edit…  ·  Delete…  ·  Admin →
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14. text to pay

    There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was best for accounting purposes.

    There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was… more

    1 vote

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    0 comments  ·  Payments  ·  Edit…  ·  Delete…  ·  Admin →
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15. Weave Filtering Issues Impacting Usability on Mobile and Desktop

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
    Mobile.
    1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
    Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in… more

    2 votes

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16. "Improving Weave's Calendar View and Filtering for Nextech EHR Users"

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
    Mobile.
    1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
    Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in… more

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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17. Admin Portal: Improve PDF Readability for Monthly Phone Analytics Report

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Phones Analytics report
    What pain points/suggestions does the office have?
    This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual problem. They are requesting to have that feature enabled to be able to see the report on several pages.

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Phones Analytics report
    What pain points/suggestions does the office have?
    This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual… more

    2 votes

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18. Message Tag for "Pre-Med"

    When a patient responds to confirm their appointment, if they remind us that they need their premed in the same text, it automatically marks them as read and I don't see it. If there was a way to automatically tag anything that says "premed" from the patient, or not mark it as read if it says anything more than just confirming their appointment.

    2 votes

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    0 comments  ·  Text Messaging  ·  Delete…  ·  Admin →
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19. Email add

    Email added to patient contact list.

    1 vote

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20. Online Appointment request optional

    Have an optional button for the *Note in Custom Fields.

    2 votes

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    1 comment  ·  Schedule  ·  Delete…  ·  Admin →
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