Desktop App
1458 results found
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"Streamline Patient Records: Deduplication & Merging in Multi-DB Desktop App"
What department are you in?
Sales
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Patients in multiple databases like Ortho and Dentist
What pain points/suggestions does the office have?
When we have multiple data source integrations we currently don't have any way of knowing which DB the patient record will show up from and we will have duplicate patients because they have unique ID from each DB. Weave needs to come up with a method to allow for deduplication and merging of the patient records and a method to show in the client which DB…2 votes -
Manual Clear Option Needed for Actionable Messages in Mobile App
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Actionable tab on mobile app
What pain points/suggestions does the office have?
This group uses the mobile app extensively with Departments and is liking many things, but an issue they noticed is that the mobile app shows actionable messages, but doesn't have the same manual ability to clear them via the check box. They have Chrome books and most staff don't have access to the desktop app to get around this. They are choosing to archive texts instead, which is ok,…2 votes -
"Improve Desktop Client Notifications: Avoid Confusion When Handling Multiple Message Threads"
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Incoming messages on desktop client
What pain points/suggestions does the office have?
When the client is actively working on a message. When a new message notification pops up, if they select reply or view on the notification, it will open the new message thread but will keep the text from the message thread they had been working on. there will be a draft saved for both message threads when they back out and cx does not like this.2 votes -
Appointment Type Filter Needs to Write Back to Appointment Type Field in Open Dental
What department are you in?
Onboarding
Which Feature does this pertain to?
Integrations
What area of the Feature?
Appointment Type Filter for Auto Messaging
What pain points/suggestions does the office have?
This 3 office group would like the appointment type filter to write back to the appointment type field in Open Dental instead of the full treatment plan. When sending forms and special instructions for specific appointment types, they cannot filter through nearly a thousand Appointment Types as generated by the treatment plan. I have screenshots if you like. This is preventing them from using the auto reminders and forms…2 votes -
"Request for Outbound Caller Number Selection in Weave Mobile App"
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Outbound caller number
What pain points/suggestions does the office have?
This office would like the ability to select their outbound caller number when they make a call from the Weave mobile app. They use Departments and love this functionality constantly for sending texts, but would also like to control it for their calls.2 votes -
Enhance Team Chat: Visible Incoming Messages & Templates for Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Team Chat
What pain points/suggestions does the office have?
- Wants a way to see incoming team chats that behave the way call pop does for incoming texts. Where they can see the message displayed on the screen without having to full on open team chat instead of seeing "you have a new message from<insert name>".
- Would like a template option in team chats. Example: Doctor is ready for next patient2 votes -
Language Preference Option Needed in Call Pop for Bilingual Support
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Call pop
What pain points/suggestions does the office have?
The office would like to have the option to have language preference show up in the call pop notification, half of their receptionists speak Spanish and they would like to know to get the caller to them before they pick up. Right now they are adding (Spanish) to the end of patient names to work around this.2 votes -
Means to receive Batch Closure Notification email with totals per location
Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....
1 vote -
EZYVET integration!
Please make this happen!
1 vote -
See users that are logged in
It would be a lot more efficient if we could send messages to users that are logged in. I have 50 co-workers across 2 locations and being able to see who is logged in with be awesome!
1 vote -
fax cover sheet
i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority
10 votes -
Inactive status patients need reminders too please and thank you ;)
We are an orthodontic practice who have many "inactive status" patients who call years after because of a broken or lost retainer who need to come in one time for an appointment and their status is not changing but they still need to get reminders of their appointments. We would also like the option of looking them up if we want to. Why is the option to toggle it on and off if we can't see them either way? :(
1 vote -
Email marketing advanced filters and formatting requests
Email marketing advanced filters and formatting requests:
- allow more format options for the campaign so offices aren't limited to their campaigns all being the same general structure
- not require a header if office wouldn't like one
- enable the ability to do hyperlinks and not have to create a button for linking to everywhere they want to send their patients.
- enable more button features so they can link to more than just a url.
- provide the option to include custom variables like in the message templates that will pull the patient's information into the email to…2 votes -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
10 votes -
LEGAL ISSUE
As of right now, there is a LEGAL issue which has been created from me transferring over to weave. I currently cannot use any of my consent forms. There is no functionality for the doctor to edit a field (i.e. put the procedure being done) then having the patient sign. The suggestion that was provided was I have the patient sign and then sent to me for review/edit. This is ILLEGAL. I cannot edit fields once the patient has signed. This is with literally every and any contract in the United States. I already had some patients question me why…
1 vote -
Gmail Spam
Email campaigns are going to spam folders when sent to Gmail accounts. This is really bad, most of our patients use gmail as their primary email account.
3 votes -
Notification for separate Parents
I believe the feature for children notifications is underwhelmed.. i see it being beneficial for both parents to receive their children's appointment reminders, notifications, etc. Say example the parents are divorced, if only one parent is listed on the account for the children how would the other parent be in the loop? This seems to be somewhat of a flaw.
1 vote -
Customize family module for communication purposes
The family module currently pulls according to what it shows in the office's PMS but sometimes the family will want a different person named as the Person of contact on behalf of their family. It would be wonderful if we could customize their family module in Weave! Especially so that when sending forms on behalf of a dependent through the patient profile you can influence who will actually be sent the link.
1 vote -
Tags
Tags should be in separate categories and more than one should be able to be chosen.
Actionable vs Descriptive
Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.
Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client
3 votes -
Feedback Forum
to be able to login to feedback forum without having to post an idea first. That is a great way to keep customers coming back to check status and see other updates.
1 vote
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