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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. every type of message needs a status for filtering purposes

    Currently, the user is forced to receive message notifications in a certain manner: If no tag is selected in notifications then the user sees every-single-notification for birthday reminders, untagged text messages, reminders, etc. This is quite overwhelming. And to say that it is overwhelming is an understatement. Though productivity has increased, the stress level in our office has gone up significantly since initiating Weave. I think that every single notification type deserved a status (review, birthday, reminder, etc.) and the user reserved the right to turn it on or not. Right now, we get so many notifications (from officer manager…

    2 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  2. integrate weave with visualeyes software in Canada

    Integrate weave with visualeyes software in Canada. Would really help with automatic recalls and reminders

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  3. More ways to send payment link

    I think there should be a way to enter in a number to text to if it isn't on their account, or be able to choose other options from their account like an email.
    For example I have a patient who doesn't want his cell phone in the cell phone field because he doesn't like notifications so we put it in his work phone field. But when he called in a wanted the link texted I had to enter it in that field and then wait for it to refresh into weave and then remember to remove it after I…

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  4. Populate ALL Same Name Patients

    When we search for patients with the same last name only a few options come up. We would like to see ALL patients with the same last name.

    1 vote
    1 comment  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  5. Flag messages in team chat for reminders

    Please make a feature to be able to flag messages in team chat as a reminder to go back to for review

    4 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  6. "Support Dept's Input: Improve Scheduling Tab to Show Exact Appointment Times & Lengths for Better Team Coordination"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    Appointments (in both scheduling tab and pt profile)
    What pain points/suggestions does the office have?
    Office wants it to: "have TIME of appt on your weave not just the day of next appt .
    Need TIME and LENGTH of appt.
    On our end it SHOULD show START time and END time of appt so all team members know if we can schedule more pts in Between pts .
    As of now we cannot tell"

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  7. "Support Department Seeks Productivity & Rescheduling Analytics in Admin Portal"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    would like provider productivity and rescheduling added to analytics. Their previous provider offered this and it's something that they "really need"

    2 votes
    0 comments  ·  Admin →
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  8. Improving Weave's Recall List: Filter by Recall Type for Better Clarity

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Recall Lists
    What pain points/suggestions does the office have?
    This office was concerned that they aren't able to filter the Recall List in Weave by the Recall Type. They found that the Recall list was very confusing for this reason bc a patient might be overdue for Panorex (X-Rays), but not overdue for Prophy and they don't necessarily care about all recall due dates equally.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. "Enable 2FA for Sensitive Data Access in Desktop App's Security Feature"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Security
    What pain points/suggestions does the office have?
    This group is wanting the ability to turn on 2 factor authentication for staff whenever they are going to access sensitive info (more specifically payment info).

    2 votes
    0 comments  ·  Admin →
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  10. Use Weave Desktop App on Chrome Books Requested by Onboarding Dept

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Desktop App
    What pain points/suggestions does the office have?
    This office would like to use the Weave Desktop app on Chrome Books.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Numbers in dentrix in weave

    Please fix how the weave program chooses a name for a number in dentrix. We are constantly sending forms to patients and it will "choose" a name and send the form to that person, even if they are younger, a child, or non-patient.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Appointment Reminders Sent for Canceled Appointments in Weave: Office Feedback and Suggestions

    What department are you in?

    Support
    Which Feature does this pertain to?
    Integrations
    What area of the Feature?
    Schedule Appointments within NexTech
    What pain points/suggestions does the office have?
    When the office cancels an appointment within NexTech, they cut and paste the patient's information on a new date and reschedule the appointment, but they started to notice that if they do that, Weave will still send the appointment reminders for those appointments that were "canceled/removed" . The system is taking that action like if they were rescheduling and not canceling the appointment. Office says that if they just cancel the…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  13. Expanding WIV Feature to Optometry Vertical Based on Office Feedback

    What department are you in?

    Support
    Which Feature does this pertain to?
    WIV
    What area of the Feature?
    Office wants us to expand to the Optometry Vertical
    What pain points/suggestions does the office have?
    Optometry office would like to be able to use this feature.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Eaglesoft Auto-Fill: Enable Editable DOB/Name Details in Patient Forms

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Auto-Fill for Eaglesoft
    What pain points/suggestions does the office have?
    Office wants to be able to edit DOB/Name/etc details and have them writeback to Eaglesoft. Currently those auto-pull to the patient's form but do not allow for editing if a detail is wrong.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. Patient Info Forms Creating Duplicate Profiles in System

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Writebacks
    What pain points/suggestions does the office have?
    Office has a form specifically for when a patient needs to update their information such as phone number or address change. When patients fill these forms out and send them back in, it duplicates their profile instead up updating the information. This is frustrating because it's making them have to go in and delete multiple profiles over and over again.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. "Prevent Duplicate Profiles: Optimize Form Writebacks for Patient Info Changes"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Writebacks
    What pain points/suggestions does the office have?
    When patients move or change their phone number but are still active patients, forms should not create a whole new patient profile for those patients

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. "Customize User Roles to Restrict Access in Desktop/Mobile App"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Desktop/Mobile app
    What pain points/suggestions does the office have?
    They would like to have the user roles hide/block apps on the desktop or mobile software so that staff doesn't go around opening things. Or have the ability to toggle things on/off, like mobile app access, for the same reasons.
    i.e. Hiding fax from the staff members that don't need to manage the fax queue, or hide payments from everyone except the payments users.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. Exploring API Integration with Weave for Asana and Trello

    What department are you in?

    Support

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    API/iPaaS Platform system with Weave

    What pain points/suggestions does the office have?
    Working with a potential customer at a show, he wanted to know if we're looking at providing an API connection to pull information from Weave to send to Asana and Trello. He mentioned iPaaS Platform systems and the fact that we're already cloud-based. He's curious if that's something that we're looking at providing in the future.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Weave chat should not disconnect when searching help pages

    Support chat always disconnects if I try using Weave help in the background. Please fix!

    1 vote
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  20. Team member should not be able to view revenue

    The lowest category member which is team member should not be able to view revenue. This is very important as it practically exposes numbers that front desk staff should not be able to view. there should be a category that allows it maybe for finance manager or office manager but a regular team member should not be able to view full revenue and income history.

    2 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?
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