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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Officemate Web Assistant Integration

    Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…

    2 votes
    Started  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  2. automatic form update

    Have forms automatically upload into Dentrix.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  3. Follow Up Task notifications

    Hi there!
    Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
    A single notification for a follow up task is sufficient until dismissed.
    Thanks!

    4 votes
    0 comments  ·  Settings  ·  Admin →
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  4. Invoice & Payment summary Refund filter

    Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded

    7 votes
    3 comments  ·  Payments  ·  Admin →
    How important is this to you?

  5. Account ID/UNIQUE ID

    Why is there no ability to add an account number to a custom contact?

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  6. Scroll bars

    Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  7. New Patients who are not active in Dentrix

    Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  8. Weave Help Callback not working

    I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  9. Adding reporting to recall analytics

    We would love it if we could export a report from the recall analytics that would show us all patients that have received a recall and that have not received a recall in a given time frame. This would make the list of patients that we need to call for recalls easy to use and transfer between employees. The format of the reports does not matter, just anything printable would be great. Thanks!

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Shortening online forms

    Our weave forms print out super long. Is there anyway to make our side of the form in a smaller font to minimize the paper amout? Right now we have to download, edit, change font and it takes it from 7 pg to 4. But our regular paper form in the office is 1 pg front/back. We don't like killing trees!!!

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  11. Transfer calls from app to office phones

    Please give the IOS & Android app the ability to transfer calls. I do not have an office phone to set up at home and I cannot transfer calls on my cellphone through the app.

    3 votes
    0 comments  ·  Phones  ·  Admin →
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  12. Admin control who can view analytics.

    Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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  13. Resync button on server

    I have to call and an hour or more on the phone every month to fix our eyewear notifications. Each time the initial support person researches the problem. After a while, they say they can't do anything, and pass it on to a higher tech. EVERY time that tech says they are resyncing Weave on our server. Why don't you create a button that can be on our server desktop that I can click to re-sync it? I would save you a whole lot of time, as well as me.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
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  14. Filter "Undeliverable" Text Messages

    With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
    Thank you!

    6 votes
    1 comment  ·  Text Messaging  ·  Admin →
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  15. Weave Feedback Is Broken

    First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful…

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
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  16. Email Customization Font

    Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.

    5 votes
    0 comments  ·  Email  ·  Admin →
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  17. Online Forms

    It would be nice from the desktop and phone app to be able to access forms. Access forms and then choose patient that needs it, and have them sign via ipad in office. Some patients are not literate on phones or don't have smart phones. If forms would open in app and not have to be emailed or texted this would solve many additional clicks and steps.

    6 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  18. Compatibility

    We would like to be able to use payments - but we are in Canada!
    We are also wondering if/when Weave will be come compatible with our Visual-Eyes software :)

    3 votes
    2 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  19. Forwarding weave messages

    Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  20. Team Chat: Search messages by keyword

    Would you please make it possible to "search" for a key word in our inter-office text/chat? Many times we need to recall a conversation, but it can take 30 minutes to go back even to last month. It would make this much more useful! Thank you.

    26 votes
    Planned  ·  11 comments  ·  Chat  ·  Admin →
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